CentralReach

Product Manager

• Partner with Product Leadership to help define and evolve the CR Essentials product strategy
• Own execution for key areas of the CR Essentials roadmap, from discovery through delivery
• Help balance the complex needs of care practices while delivering a lightweight, user-friendly experience for users
• Translate complex clinical, operational, and billing workflows into clear, scalable product solutions
• Collaborate closely with Engineering, Design, Clinical, Billing, Customer Success, and Support teams
• Define and track success metrics focused on operational efficiency, accuracy, and customer impact

Product Manager – CR Essentials

• Partner with Product Leadership to help define and evolve the Multi-Disciplinary product strategy
• Own execution for key areas of the Multi-D roadmap, from discovery through delivery
• Help balance near-term needs of ABA-first organizations expanding into Multi-D with longer-term platform investments that enable true Multi-Disciplinary care
• Translate complex clinical, operational, and billing workflows into clear, scalable product solutions
• Collaborate closely with Engineering, Design, Clinical, Billing, Customer Success, and Support teams
• Define and track success metrics focused on operational efficiency, accuracy, and customer impact

Product Manager – Multi-D

Account Manager

• Oversee and grow an assigned client portfolio by providing exceptional service
• Educate customers and identify growth opportunities
• Ensure timely renewals and deepen existing customer relationships
• Collaborate with the Sales and Customer Success teams
• Lead regular business reviews
• Partner with clients to understand their goals
• Deliver tailored product demonstrations
• Support account renewals and maintain CRM records
• Provide feedback to customers and internal teams

SaaS Account Manager, SMB

Product Specialist

• Design and refine prompts that power AI features across CentralReach products
• Test AI outputs for accuracy, clarity, consistency, and customer value
• Identify and resolve issues with AI behavior, including failure modes and edge cases
• Gather customer insights on workflow challenges and translate them into AI solutions
• Monitor AI performance metrics and recommend improvements
• Collaborate with Product, Engineering, and Responsible AI teams on feature development
• Create documentation and training materials for AI features
• Conduct systematic testing across diverse scenarios and high-risk situations
• Maintain prompt libraries and best practices documentation

AI Product Specialist

Artificial Intelligence

• Serve as the technical lead for AI application development within the AI Foundry, setting standards for code quality, architecture, and delivery
• Lead by doing: design and implement core AI application components, critical services, and integration layers
• Mentor AI engineers; raise the bar on engineering rigor and AI-specific best practices
• Establish quality thresholds and release criteria (accuracy, latency, reliability, cost, and user trust)
• Design safeguards and “safe failure modes”: fallback behaviors, confidence thresholds, user controls, content filtering, and transparency patterns
• Build AI-powered product capabilities end-to-end (service + workflow integration + instrumentation), including LLM-enabled workflows, RAG, summarization, classification, and automation patterns
• Build and maintain shared libraries/components for AI application development (prompt/tooling patterns, service templates, evaluation utilities, safety layers)
• Own technical readiness for production: reliability, observability, performance tuning, and incident response preparedness
• Collaborate with platform Engineering and DevOps to ensure CI/CD and environment consistency, scaling strategies, cost controls for inference and secrets management and secure data handling
• Partner tightly with AI product builders and workflow Product owners to translate validated prototypes into production implementations
• Collaborate with core engineering teams to integrate AI capabilities into CentralReach’s main platforms
• Identify and prioritize foundational investments that increase delivery velocity and reduce long-term maintenance: reusable components, platform primitives, and standardized patterns
• Evaluate build vs. buy decisions for AI tooling and recommend approaches aligned to CR constraints
• Stay current with AI application engineering practices and help translate emerging techniques into safe, valuable product capabilities

Director, AI Product Development

Security Engineer

• Lead the hardening and continuous improvement of corporate IT systems, endpoints, and third-party SaaS applications.
• Implement and maintain security controls for identity, endpoint, and network protection within corporate environments (e.g., SSO, MDM, email security, DLP).
• Conduct in-depth vendor security assessments, including technical and process evaluations of third-party products and services.
• In partnership with the compliance, BizOps, and IT teams, manage and mature the third-party risk management (TPRM) program — from onboarding assessments to continuous monitoring and remediation tracking.
• Collaborate with IT, procurement, legal, and compliance teams to ensure consistent enforcement of vendor security requirements.
• Develop and maintain security baselines, configurations, and policies for corporate technologies.
• Support internal audits, compliance reviews, and security awareness initiatives.

Senior Corporate Security Engineer

DevOps Engineer

• Champion the teams to become best-in-class in cloud-based software development while promoting approaches that at their core greatly improve customer experience.
• Leverage an obsession for the customer to lead and maintain a world-class SaaS, PaaS, IaaS, Cloud Infrastructure.
• Own the build & deploy lifecycle; drastically reduce build, deploy & rollback times while simultaneously reducing risk and exposure.
• Own the execution, tracking, and delivery of CentralReach’s Service Level Agreement (SLA) and Service Level Objectives (SLOs), as well as identifying additional KPIs for delivering a first-class platform.
• Help lead the transformation from our legacy infrastructure to a modern scalable service-based system.
• Drive efficiency of scale while preparing our systems to support 10+ times current capacity.
• Ensure security of data, network access and backup systems.
• Preserve assets, information security and control structure.
• Collaborate with security to build reliable, maintainable, and scalable solutions that improve our security posture.

Senior DevOps Engineer, Cloud Security

Full-stack Engineer

• Develop modern web and mobile applications that enable our customers to provide quality care to their patients in the field.
• Work closely with QA to resolve issues.
• Contribute to daily stand-up meetings to identify and resolve issues.

Senior Mobile Software Engineer

Application Engineer

• Act as the security representative for all SSDLC activities, partnering with development teams to embed security early and continuously.
• Conduct architecture reviews, threat modeling, and security design consultations for new applications, services, and features.
• Review pull requests (PRs) for security concerns and support secure code review processes, particularly in .NET-based applications.
• Integrate and maintain automated security checks within CI/CD pipelines.
• Apply best practices aligned with OWASP, CIS, and other industry benchmarks, ensuring robust protection for traditional and AI-driven systems.
• Enhance application and infrastructure security in containerized environments, including Kubernetes and AWS EKS.
• Collaborate with developers and architects to identify, assess, and remediate vulnerabilities efficiently.

Senior Application Security Engineer

• Responsible for availability, latency, performance, efficiency, monitoring/observability, emergency response, capacity planning, setting and maintaining SLOs, SLIs and Error Budgets, creating dashboards.
• Analyze, troubleshoot and resolve operational challenges contributing to defined SLO's.
• Manage site stability, performance, reliability, and maintain uptime for production environments.
• Develop a fully automated multi-environment observability stack based on the existing system and extend it to predict capacity needs based on the usage patterns.
• Strive for automation to reduce toil and increase development velocity.
• Perform application-specific production support, incident management, change management, problem management, RCAs, and service restoration as needed.
• Identify changes for the product architecture from the reliability, performance and availability perspective with a data driven approach.
• Document resolution run books and standard operating procedures.
• Actively look for opportunities to improve the availability and performance of the system by applying the learnings from monitoring and observation.
• Collaborate with software development teams in the release management process and to shape the future roadmap and establish strong operational readiness across teams.
• Implementation of reliability and observability tools (like New Relic, Prometheus, Grafana etc.,).
• Collaborates with Security team and other platform engineering teams to build reliable, maintainable, and scalable solutions that improve our security posture.

Senior Site Reliability Engineer, Security

Solutions Engineer

• Partner with Customer-Facing Teams to articulate the overall CentralReach value proposition, vision and strategy to customers.
• Own technical engagement with customers during the evaluation phase.
• Communicate CentralReach value based on activities and work with customers on any identified issues or concerns to successful conclusion.
• Technically support complex opportunities through advanced competitive knowledge, technical skill, and credibility.
• Deliver deep-dive product and technical briefings/presentations to potential clients.
• Maintain accurate notes and feedback in CRM regarding customer input both wins and losses.
• Proactively engage and communicate with customers and CentralReach business/technical teams regarding product feedback and competitive landscape.
• Engage with CentralReach Product Council, providing guidance and feedback directly from customer interactions and helping shape product roadmap.
• Assist Product Team with Product and Demo certifications, as well as helping with new release training and certifications.

Solutions Consultant

Content Creator

• Remain up-to-date on BACB pre-and post-certification requirements for credentialing and professional development.
• Update existing assessments and courses based on credentialing authority changes, user feedback, editorial feedback, and updates to course creation standards.
• Create new assessments and courses to be utilized across our customer base by behavior technicians, behavior analysts, and trainees, within scope of competence.
• Design assessment strategies that verify learning rather than just completion (application questions, case studies, performance demonstrations).
• Assist as needed in the development of requested regulatory compliance courses to meet customer needs.
• Work directly with Director, Clinical Training & CR Institute and content development team to ensure coursework meets industry standards.
• Collaborate with other Subject Matter Experts (internal or contracted) to design and create assessments and courses for related services providers.
• Review and edit new and existing courses as assigned.
• Work as part of the content creation team to continuously improve our educational offerings, integrate new technologies, and provide the best-in-market experience to our end users.

ABA Content Developer

• Though we do not hire based on specific languages or technologies, we primarily utilize the following: Web technologies (JavaScript, TypeScript, React, CSS, etc.) Microsoft development stack (C#, SQL Server) on Azure, NHibernate ORM.
• Demonstrate solid working knowledge of any mainstream object-oriented programming language, ideally C#, JavaScript, Typescript
• Have a deep understanding of back end/server/api development, including application and database/data development and architectures
• Demonstrate solid working knowledge of these mainstream front-end technologies ideally JavaScript, TypeScript, React, & CSS. 'Have a deep understanding of front-end development and architectures
• Possess broad applicable knowledge of data/database technologies including traditional RDBMS's (SQL Server), and NoSQL (CosmoDB)
• Display working knowledge of the SQL language and/or SQL-based relational database system(s) (i.e. MySQL, SQL Server, Oracle, etc.)

Senior Software Engineer

• Work with Product Leadership to develop and refine the RCM product strategy.
• Own and maintain a prioritized product backlog.
• Define and prioritize features across RCM areas based on customer value and business impact.
• Sit with engineering daily on scoping, trade-offs, sequencing, and delivery.
• Take complex revenue cycle workflows and turn them into clear product requirements.
• Manage dependencies across internal teams and products.
• Build a strong relationship with the internal managed services team.
• Work with UX, Marketing, Customer Success, and Support to ensure successful launches.
• Define success metrics and use data to understand customer value and revenue impact.
• Be the voice of the customer and user for your product area.

Product Manager – Revenue Cycle Management, RCM

Business Intelligence Developer

• Create and maintain data sources, reports, and dashboards
• Facilitate accurate reporting and analysis
• Analyze data and performance issues
• Coordinate with team members in key departments