Revenue Specialist I, ROPS
DaVita Kidney Care
Customer Care Specialist
Healthy Mind & Brain Center
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $29 - $33 per hour
Job Level
Mid-LevelSenior
About the role
- Answer phone calls and respond to emails from new and current clients
- Help schedule appointments, manage calendars, and support client onboarding
- Provide clear, caring answers to questions about our services and therapists
- Work closely with our clinical team to make sure clients are well-supported
- Maintain accurate and confidential records following HIPAA guidelines
- Assist with client paperwork, billing communication, and basic tech support (like helping with telehealth logins)
- Represent HMBC’s values in every interaction—with empathy, professionalism, and care
Requirements
- Previous experience in customer service, healthcare, or a mental health setting is a plus
- Strong communication and organizational skills
- Comfortable using technology, scheduling tools, and EHR systems (we can train you)
- Able to multitask and handle a fast-paced environment with grace
- A calm, compassionate presence and a genuine interest in mental wellness
- Discretion and respect for client confidentiality at all times
