Healthy Mind & Brain Center

Customer Support

• Answer phone calls and respond to emails from new and current clients
• Help schedule appointments, manage calendars, and support client onboarding
• Provide clear, caring answers to questions about our services and therapists
• Work closely with our clinical team to make sure clients are well-supported
• Maintain accurate and confidential records following HIPAA guidelines
• Assist with client paperwork, billing communication, and basic tech support (like helping with telehealth logins)
• Represent HMBC’s values in every interaction—with empathy, professionalism, and care

Customer Care Specialist