Customer Care Specialist
Healthy Mind & Brain Center
Intake Manager, Home Health
Compassus
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
JuniorMid-Level
About the role
- Lead the intake team to ensure efficient, accurate, and timely processing of all home health referrals and admissions
- Oversee and monitor the intake team’s accuracy and productivity; identify areas for training or improvement
- Serve as the initial point of contact for referral sources, patients, and families; provide information about agency services, insurance requirements, and admissions process
- Review patient referrals and medical documentation for eligibility, completeness, and compliance with federal, state, and payer guidelines
- Collaborate with clinical and administrative staff to resolve admission barriers and coordinate patient onboarding schedules
- Audit records regularly and monitor key metrics to identify trends, workflow bottlenecks, and opportunities for improvement
- Train, mentor, and evaluate team performance; ensure compliance with agency policies and delivery of high-quality customer service
- Develop and implement policies and procedures to enhance intake operations, documentation accuracy, and regulatory compliance
- Maintain up-to-date knowledge of home health regulations, payer requirements, and industry trends
- Communicate promptly with referral partners, clinicians, and patients to support timely transitions to care
- Participate in quality improvement initiatives and facilitate cross-departmental collaboration to meet patient and agency goals
- Perform other duties as assigned
Requirements
- Associate or bachelor’s degree preferred
- Minimum of two (2) years of experience in home health required
- Prior leadership experience required
- At least two years of experience working in a home health or healthcare intake/admissions role
- Proficient with EMR/EHR systems and Microsoft Office
- HomeCare HomeBase (HCHB) experience required
- Demonstrated knowledge of Medicare Home Health Benefit Guidelines, including eligibility criteria, covered services, documentation requirements, and regulatory compliance
- Proficient understanding of home health payor reimbursement patterns and processes, including Medicare, Medicaid, and commercial insurance
- Ability to add, subtract, multiply, and divide in all units of measure; ability to compute rate, ratio, and percentage
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Strong written and verbal communications
- Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties
- Ability to understand, read, write, and speak English
- Ability to travel up to 30%
- Proficient with PST business hours
- Ability to lift and move objects up to 25 pounds; visual acuity and manual dexterity requirements
