First Stop Health

Principal Product Manager, Virtual Primary Care

First Stop Health

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Lead

About the role

  • Lead the strategy, roadmap, and evolution of the Virtual Primary Care (VPC) product
  • Craft and champion the vision for VPC, delivering technology that delights patients and providers
  • Coordinate Primary Care’s intersection with Urgent Care and Mental Health care verticals
  • Lead roadmap development and prioritize investments to achieve measurable business outcomes
  • Serve as senior product leader and subject matter expert within Product & Technology organization; mentor product managers and partner with executive leadership
  • Partner closely with Engineering, Product Design, Clinical, Operations, Marketing, and Senior Leadership
  • Own the P&L of the Virtual Primary Care product offering in partnership with Operations
  • Represent the product in executive discussions, client meetings, and industry forums
  • Collaborate with Clinical team and providers to design and deliver tooling supporting clinical workflows and measurable patient outcomes
  • Lead evaluation and strategy for EHR partnerships and technical integrations
  • Translate strategy into clear product requirements and work with engineering/design to deliver solutions
  • Ensure timely execution of initiatives, manage tradeoffs across scope/resources/business objectives, and optimize systems for scale
  • Conduct ongoing user discovery and research; manage and distill user insights from Heap, PowerBI, and DataDog
  • Identify opportunities to expand capabilities, improve care quality, and differentiate offering in market

Requirements

  • Advanced degree preferred
  • 7-10+ years in clinical product, with senior subject matter expertise in the virtual healthcare space
  • Experience in virtual care, primary care, telehealth, and/or care delivery models strongly preferred
  • Robust clinical background building clinical products at scale
  • Proven success leading complex, cross-functional product initiatives from strategy to launch and iterative evolution
  • Depth of expertise in Electronic Health Record (EHR) systems and technical integrations
  • Track record of building ecosystems of integrated tooling, connecting third-party technology with homegrown systems
  • Intuitive familiarity with regulatory environment including HIPAA, provider licensing, and security standards for patient privacy and safety
  • Familiarity and fluency with AI applications in a healthcare setting
  • Technical fluency and credibility partnering closely with Engineering; ability to evaluate technical solution designs and probe risks/tradeoffs
  • Deep user empathy and expert bridge-builder across cross-functional teams
  • Exceptional communication and storytelling skills; experience presenting to customers and executives
  • Strong expertise in user and market research strategies, design thinking, and human-centered design
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