Vinfen

General

• Provide direct service and routine, episodic nursing aide care to adults with complex medical needs and psychiatric conditions
• Administrate medication under the Medication Administration Plan (MAP)
• Implement treatment plans and assist with activities of daily living
• Strengthen residents' connection to their community and provide transportation
• Use recovery-oriented, person-centered, harm-reduction, trauma-informed and culturally competent approaches

CNA / HHA, Mental Health Services

Counselor

• Responsible for overnight program activities in a community living arrangement
• Provide individual and group support to persons served; teach skills to enhance independence and quality of life
• Ensure a safe, secure and clean residential environment
• Assist in implementing treatment programs
• Maintain records for persons served
• Provide training and support to persons served in completing ADLs
• Conduct fire and safety training for persons served
• Monitor physical and emotional needs, and report changes to supervisor
• Store, administer, document and dispose of medication for persons served
• Participate in all mandated training and staff meetings
• Provide physical intervention and/or first aid in the event of behavior or medical emergency
• Perform other related duties, as required

Overnight Residential Counselor

• Help PS who are new to the residence settle in, provide support to PS who have difficulty sleeping at night, encourage good sleep habits.
• Implement PS Treatment Plan interventions as directed by Clinical Program Director.
• Perform day-to-day assignments as directed by Clinical Program Director.
• Use recovery-oriented, person-centered, harm-reduction, trauma-informed, culturally competent and strengths-based approaches with PS.
• Adhere to safety, maintenance, Human Rights and other operational policies and procedures.
• Comply with physical site licensing standards and regulations.
• Store, administer, document and dispose of PS medication consistent with Medication Administration Program (MAP) requirements, funding source regulations and company policy, if applicable. Teach PS medication management.
• Create opportunities for PS to participate in the smooth operation of the residence, including participating in meal preparation, physical site maintenance, etc.
• Encourage social interaction between residents and help create a collaborative environment where PS, family, friends, and others important in the lives of PS are welcome, respected and valued. Serve as a resource for neighbors.
• Help PS prepare meals.
• Participate in trainings; attend supervision and staff meetings as requested.
• Assist with the orientation of new staff.
• Complete all required documentation.
• Contribute to program’s quality improvement goals and objectives.
• Help PS use crisis intervention techniques when necessary. Access on-call back up when needed.
• Complete incident documentation as needed.
• Perform physical site maintenance activities following maintenance schedule.
• Perform other related duties, as assigned.

Awake Overnight Residential Counselor, Mental Health Services

• Provide direct service in an intensive GLE residential setting.
• Help Persons Served (PS) in residence overcome barriers to, and prepare for, living independently.
• Implement PS Treatment Plan support interventions as assigned by Clinical Program Director.
• Administer PS medications following Medication Administration Program (MAP) policies and procedures.
• Provide crisis interventions to PS when needed.
• Ensure a safe, comfortable and clean environment.
• Use recovery-oriented, person-centered, harm-reduction, trauma-informed, culturally competent and strengths-based approaches with PS.
• Comply with physical site licensing standards and regulations.
• Store, administer, document and dispose of PS medication consistent with MAP requirements.
• Teach PS medication management.
• Assist and/or accompany PS in attending regular medical and psychiatric appointments.

Residential Counselor – Mental Health Services

Assistant

• Provides assistance with activities of daily living according to each individuals treatment plan
• Monitors and observes individuals served for any changes in physical, mental, or emotional status
• Assists with self-administration of medication in accordance with Vinfen policies and procedures
• Provides for the nutritional needs of individuals served
• Transports, assists, and accompanies individuals served to medical, dental, and other appointments as directed
• Creates a safe, clean, welcoming and respectful environment for individuals
• Documents nursing care and services provided to individuals served
• Follows Vinfen policies and procedures for incident reporting and medication errors
• Communicates effectively with manager/administrator and colleagues
• Works effectively and safely with assistive equipment

Certified Nursing Assistant, CNA

Clinician

• Promote the full integration and functioning of Persons Served (PS) needed to live successfully in the community.
• Perform clinical duties including intake, assessment, treatment planning and clinical interventions for assigned Persons Served (PS).
• Responsible for determining PS needs for rehabilitative services.
• Direct the delivery of Treatment Plan interventions by Team Outreach Workers (OW) for PS.
• Oversee treatment interventions of PS in assigned GLEs/SIEs.
• Mentor and model for OWs appropriate interventions.

Team Clinician – Masters, LCSW, LMHC

Per Diem

• Provide direct support on an as needed basis to people with intellectual and developmental disabilities, brain injuries, or psychiatric conditions and behavioral health challenges.
• Work together with the people we serve, their families, friends, employers, and other support staff to transform their lives.
• Build independence skills or increase each person's quality of life.
• Administrate medication under the Medication Administration Program (MAP).
• Implement treatment plans.
• Assist people with activities of daily living, such as household chores and cooking.
• Strengthen residents' connection to their community by providing transportation.

Human Resources

• Assist in planning, executing, and tracking HR projects in areas such as recruitment, benefits, and employee engagement
• Support HR operations, including data maintenance, process improvements, and HR technology implementation
• Schedule interviews, maintain candidate communication, and support recruiting efforts for internship roles
• Organize HR events (e.g., job fairs, company initiatives), manage logistics, and track attendance
• Assist with communication and tracking of benefits and engagement programs
• Provide administrative support for HR meetings, maintain records, ensure compliance, and perform other administrative duties as assigned
• Contribute to additional HR initiatives and projects supporting the internship program and Vinfen's mission

Paid Intern, HR

• Initiate and conduct required intake and engagement process with Lead Peer Specialist for assigned referred PS within 72 hours, to begin building the therapeutic relationship and assessing service needs of PS.
• Engage and assess treatment and support needs of PS, initially and in a sustained manner.
• Determine PS need for rehabilitative services as required by Rehab Option for GLE/SIE and outreach PS. Oversee the collection of information needed for assessments. Select treatment and support interventions to address the needs of PS. Develop Medicaid Rehab Option billable treatment plan in collaboration with the PS, Peer Specialist(s) and other assigned staff. Complete, date and sign both the Mental Status Exam and the Clinical Formulation-Interpretive Summary and prioritize PS Assessed Needs. Sign and date the Treatment Plan and all subsequent Reviews and Revisions.
• Conduct Treatment Plan meetings with PS; invite and involve other involved parties (Legally Authorized Representative, family, friends, advocates, as applicable), assigned Peer Specialist and other staff when plan is developed or changed. Include discussion of discharge criteria at first treatment plan meeting; update and plan for discharge in all subsequent Treatment Plan meetings.
• Lead intervention team for each PS, comprised of a combination of Outreach Worker(s), Nurse, Housing Coordinator, Addictions Recovery Counselor, Peer Specialist, Community Connector, Employment Coordinator (FY 19) and/or Family Connector based on specific needs of PS.
• Oversee service delivery to all assigned PS, including participation in services, treatment and support skills planning and implementation of recovery goals, peer and family support, readiness for discharge, and support through service and life transitions, including acute care and housing transitions.
• Develop and deliver individualized, life stage appropriate services and supports to PS, including young adults and seniors.

Team Clinician, Masters, LCSW, LMHC – Mental Health Services

Public Relations

• Explore and get experience working with clients
• Working with a team
• Understanding the practical day-to-day life of our professionals

PR Intern

• Promote the full integration and functioning of Persons Served (PS) needed to live successfully in the community.
• Perform clinical duties including intake, assessment, treatment planning and clinical interventions for assigned PS.
• Determine PS needs for rehabilitative services as required by Medicaid Rehab Option for outreach and GLE/SIE PS.
• Direct the delivery of Treatment Plan interventions by Team Outreach Workers (OW) for PS.
• Collaborate with Team members to deliver specific recovery, community, addictions, health, family or other treatment or support services needed for Treatment Plan success.

Team Clinician, Masters, LCSW, LMHC, Mental Health Services

• Meets with families in their homes a minimum of once a month, and often more frequently to meet the needs of the family. Will schedule and attend quarterly progress review meetings for each waiver participant on their caseload.
• Meets at least monthly with DDS Autism Clinical Manager and/or other relevant DDS staff to review individual cases.
• Remains available, accessible, and flexible to respond to and meet family needs on a regular basis; is flexible to meet the needs of families on their caseload including weeknights and weekend days as needed; may also need to be available by phone, text, or other forms of communication on flexible hours.
• Facilitates the development of the child’s person-centered Autism Support Plan and participates in the development and implementation of the Autism Plan of Care, including entering and maintaining data in the consumer databases used by DDS.
• Supports the family in developing a budget based on the Autism Support Plan and Plan of Care.
• Assists the family to review on a monthly basis the waiver participant’s budget with support from the Fiscal Employer/Agent (FEA) website and the monthly reports it produces.
• Assists the family in the identification of a wide range of potential service providers using the web-based provider list, by helping families identify individuals in their own network of supports and conducting ongoing outreach to service providers.
• Assists the family in the selection of service providers. In this process, he or she must remain a neutral party and refrain from recommending or referring families to their own agency for services; must maintain a firewall between themselves and the services their parent organization/agency offers to avoid conflict of interest.
• Assists the family to work with the FEA to recruit, screen, hire, train, schedule, monitor, and pay support workers.
• Assists the family in accessing services and setting up these services in accordance with the parameters of the Autism Waiver Program.
• Maintains required documentation in the DDS system of record.
• Facilitates community access and inclusion to other state and local resources (e.g., MassHealth, private insurance ABA, Children’s Behavioral Health Initiative {CBHI} services, housing, nutrition, other sources of funding and local resources for support), etc.
• Maintains professional relationships and boundaries with families and other providers.
• Notifies the Autism Clinical Manager via cell phone within 2 to 3 hours in the event that an emergency occurs when the Support Broker is in the home or during the provision of Waiver services. For major incidents, as appropriate, the Support Broker will contact local emergency personnel, and/or the Department of Children and Families (DCF).
• Complies with responsibilities as mandated reporters when situations that meet these standards occur.
• Reports critical incidents and other related incidents in the DDS systems provided.
• Facilitates the transition to the DDS Area Office or other DDS programs.
• Maintains an appropriate interface with other state agencies including DCF and MassHealth.
• Directs and manages the activities of program staff. Hire staff appropriate to the position. Utilizes staff appropriately with the goal of optimizing effort and achieving operational and financial goals.
• Ensures that the intake of prospective persons served is completed in a timely, professional manner; arrange and perform intake procedures, conduct initial assessment of persons’ served appropriateness for program.
• Provides problem resolution for families and persons served; fosters teamwork and leadership in all environments.
• Ensures current knowledge or all autism services updated policies and directives.
• Is responsible for the quality and timely completion of all clinical, recordkeeping, and service/support/action plans and documents for persons served.
• Ensures compliance with all internal quality and external licensing, certification and accreditation standards and regulations, as well as program specific policies and procedures.
• Assists in the development of, and manage adherence to, Autism Waiver Program budgets.
• Represents Vinfen in professional, trade, regulatory and funding source organizations; participate in committees, meetings, and other activities as requested.
• Serves as a resource for program staff, family and friends of persons served, neighbors, public officials, and other providers.
• Manages adverse events (such as medication occurrences, physical restraints, and other critical incidents); ensure plans and corrective actions are implemented and reported.
• Respond to internal and external data collection and reporting requests.
• Ensures program quality and achievement of goals and objective, as well as managing quality improvements.
• Maintains and enhance knowledge of human services issues, trends, and techniques.
• Ensures maintenance and safety of physical sites.
• Perform other related duties, as required.

Autism Support Broker

• Provides clinical oversight and consultation to the agency’s centralized intake and engagement team.
• Reviews and triages referrals to determine appropriateness for agency programs and level of care.
• Supports timely connection to internal services including care coordination, behavioral health, housing supports, HRSN services, and community-based programs.
• Coordinates referrals to external providers and community partners when individuals’ needs fall outside the agency’s scope of services.
• Assists staff in identifying urgent clinical, behavioral health, substance use, housing instability, or safety concerns requiring escalation or immediate intervention.
• Develops and maintains collaborative relationships with hospitals, health plans, behavioral health providers, shelters, primary care practices, and community agencies.
• Monitors referral workflows, intake timelines, and engagement outcomes to improve access and continuity of care.
• Participates in interdisciplinary case reviews and case conferencing.
• Provides clinical supervision, coaching, and support to Community Health Workers and other paraprofessional staff.
• Supports staff in engagement strategies, motivational interviewing, crisis intervention, care planning, boundary setting, and trauma-informed approaches.
• Ensures services are delivered in accordance with MassHealth, agency, contractual, and regulatory requirements.
• Reviews documentation for quality, compliance, and clinical appropriateness.

Clinical Supervisor, Intake Engagement & Community Support Services

Program Manager

• Promote the engagement, housing permanency, community tenure, achievement of greater self-sufficiency and successful completion of tenure at the residence for all PS at the site.
• Manage a GLE or SIE residential site’s systems and procedures, including planning and implementing regulations and requirements, quality improvement initiatives, and intakes and discharges from residence.
• Collaborate with Team’s Housing Coordinator to facilitate successful and timely transitions to and from the group residential site.
• Create a helping environment in the residence in which family, friends, and others important in the lives of PS are welcome, respected and valued.
• Promote teamwork between Team and GLE/SIE staff to provide all Treatment Plan interventions in and out of residence as needed.
• At the direction of the LPHA Clinician, ensure that the non-clinical support interventions of each resident’s Treatment Plan are completed as outlined.
• Implement Safety Plans and Crisis Prevention and Response Plans as developed by Team for residents.
• Assist the LPHA Clinician in managing the quality and timeliness of residential staffs’ Treatment Plan documentation and Medicaid Rehab Option standards adherence.
• Monitor the staffs’ use of evidence-based practice techniques, request additional training from Team staff as needed.
• Support the provision of evidence-based practices and best practices to PS, including Motivational Interviewing; Harm Reduction; Housing First; Stages of Change; Wellness Recovery Action Plans (WRAP); Seeking Safety and Cognitive Behavioral interventions.
• Manage the site’s DMH licensing adherence.
• Maintain the residence’s adherence to Medication Administration Program policies and procedures.
• Manage residential sites’ collection and use of resources including food stamps, program fees, representative payee accounts and Client Funds. Monitor expenses and residence’s budget. Submit information for billing procedures.
• Manage adverse events, including Incident Reporting; ensure corrective actions are implemented.
• Oversee Human Rights policies and procedures for residence.
• Ensure the maintenance, repair and safety of the residence.
• Maintain “good neighbor” relationships with residence’s neighbors.
• Maintain strong working alliances with other service providers of the PS in the residence, including Care Coordination entities.
• Hire, orient, provide day-to-day supervision of, and evaluate residence’s staff. Offer consistent and direct performance feedback. Conduct corrective action procedures for residential staff if needed.
• Manage relief and overtime resources to maintain operational excellence.
• Implement retention, recognition and awards initiatives for residence staff; provide career development guidance and broadcast promotion opportunities.
• Ensure required residential Performance Measures are maintained.
• Support staff training in, and use of trauma informed, recovery-oriented, person-centered, culturally competent and strengths-based approaches and skills training techniques in their work.
• Provide thorough and thoughtful documentation of PS needs and services.
• Promote healthcare, employment and education services access for PS.
• Participate as member of regional GLE/SIE Program Director Community of Practice Workgroup for continuous professional role competency development, mentoring and learning.
• Provides on-call coverage as assigned.
• Perform other related duties, as assigned.

Program Director – Mental Health Services

Accounts Payable

• Direct and manage all aspects of the Accounts Payable department.
• Manage company-wide accounts payable processes.
• Supervise and mentor accounts payable staff.
• Ensure compliance with purchasing policies and procedures.
• Participate in implementing automated Accounts Payable software.