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Clinical Supervisor, Intake Engagement & Community Support Services
VinfenClinical Supervisor providing oversight for behavioral health community support services in Massachusetts. Leading a multidisciplinary team to ensure high-quality care for individuals with mental health and social needs.
About the role
Key responsibilities & impact- Provides clinical oversight and consultation to the agency’s centralized intake and engagement team.
- Reviews and triages referrals to determine appropriateness for agency programs and level of care.
- Supports timely connection to internal services including care coordination, behavioral health, housing supports, HRSN services, and community-based programs.
- Coordinates referrals to external providers and community partners when individuals’ needs fall outside the agency’s scope of services.
- Assists staff in identifying urgent clinical, behavioral health, substance use, housing instability, or safety concerns requiring escalation or immediate intervention.
- Develops and maintains collaborative relationships with hospitals, health plans, behavioral health providers, shelters, primary care practices, and community agencies.
- Monitors referral workflows, intake timelines, and engagement outcomes to improve access and continuity of care.
- Participates in interdisciplinary case reviews and case conferencing.
- Provides clinical supervision, coaching, and support to Community Health Workers and other paraprofessional staff.
- Supports staff in engagement strategies, motivational interviewing, crisis intervention, care planning, boundary setting, and trauma-informed approaches.
- Ensures services are delivered in accordance with MassHealth, agency, contractual, and regulatory requirements.
- Reviews documentation for quality, compliance, and clinical appropriateness.
Requirements
What you’ll need- Minimum of 3 years of experience working with individuals with behavioral health, substance use, medical, and/or complex social needs.
- Experience supervising or mentoring staff in community-based or behavioral health settings.
- Strong clinical assessment, crisis intervention, and care coordination skills.
- Excellent communication, organizational, and interdisciplinary collaboration skills.
- Ability to work independently and manage competing priorities in a fast-paced environment.
- Valid driver’s license and reliable transportation required.
- Master’s degree in social work, Counseling, Psychology, Human Services, or related behavioral health field required.
Benefits
Comp & perks- Professional Development
- Hiring Events
- External Referral Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Clinical AssessmentCrisis InterventionCare CoordinationBehavioral HealthSubstance UseDocumentation ReviewReferral Workflow MonitoringEngagement StrategiesMotivational InterviewingTrauma-Informed Approaches
Soft Skills
Excellent CommunicationOrganizational SkillsInterdisciplinary CollaborationIndependent WorkCompeting Priorities ManagementCoachingSupportRelationship BuildingProblem SolvingTeam Leadership
Certifications
Master’s Degree in Social WorkMaster’s Degree in CounselingMaster’s Degree in PsychologyMaster’s Degree in Human Services