Clinical Supervisor, Intake Engagement & Community Support Services

Vinfen

Clinical Supervisor providing oversight for behavioral health community support services in Massachusetts. Leading a multidisciplinary team to ensure high-quality care for individuals with mental health and social needs.

Posted 6/27/2026full-timeLowell • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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The ideal candidate must demonstrate strong clinical oversight and consultation abilities while effectively coordinating care and managing interdisciplinary relationships. Consistent execution of crisis intervention, care planning, and compliance with regulatory standards is essential.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AssessmentCrisis InterventionCare CoordinationBehavioral HealthSubstance UseDocumentation ReviewReferral Workflow MonitoringEngagement StrategiesMotivational InterviewingTrauma-Informed Approaches

Soft Skills

Excellent CommunicationOrganizational SkillsInterdisciplinary CollaborationIndependent WorkCompeting Priorities ManagementCoachingSupportRelationship BuildingProblem SolvingTeam Leadership

Certifications & Qualifications

Master’s Degree in Social WorkMaster’s Degree in CounselingMaster’s Degree in PsychologyMaster’s Degree in Human Services

Industry Keywords

MassHealthCommunity-Based ProgramsBehavioral Health ProvidersHealth PlansHousing SupportsHRSN ServicesInterdisciplinary Case ReviewsClinical SupervisionUrgent Clinical ConcernsRegulatory Requirements

About the role

Key responsibilities & impact

Provides clinical oversight and consultation to the agency’s centralized intake and engagement team.
Reviews and triages referrals to determine appropriateness for agency programs and level of care.
Supports timely connection to internal services including care coordination, behavioral health, housing supports, HRSN services, and community-based programs.
Coordinates referrals to external providers and community partners when individuals’ needs fall outside the agency’s scope of services.
Assists staff in identifying urgent clinical, behavioral health, substance use, housing instability, or safety concerns requiring escalation or immediate intervention.
Develops and maintains collaborative relationships with hospitals, health plans, behavioral health providers, shelters, primary care practices, and community agencies.
Monitors referral workflows, intake timelines, and engagement outcomes to improve access and continuity of care.
Participates in interdisciplinary case reviews and case conferencing.
Provides clinical supervision, coaching, and support to Community Health Workers and other paraprofessional staff.
Supports staff in engagement strategies, motivational interviewing, crisis intervention, care planning, boundary setting, and trauma-informed approaches.
Ensures services are delivered in accordance with MassHealth, agency, contractual, and regulatory requirements.
Reviews documentation for quality, compliance, and clinical appropriateness.

Requirements

What you’ll need

Minimum of 3 years of experience working with individuals with behavioral health, substance use, medical, and/or complex social needs.
Experience supervising or mentoring staff in community-based or behavioral health settings.
Strong clinical assessment, crisis intervention, and care coordination skills.
Excellent communication, organizational, and interdisciplinary collaboration skills.
Ability to work independently and manage competing priorities in a fast-paced environment.
Valid driver’s license and reliable transportation required.
Master’s degree in social work, Counseling, Psychology, Human Services, or related behavioral health field required.

Benefits

Comp & perks

Professional Development
Hiring Events
External Referral Program