Autism Support Broker

Vinfen

Autism Support Broker assisting families to develop support systems and navigate service providers. Working in a collaborative team to ensure quality support standards for individuals with Autism.

Posted 6/27/2026full-timeWest Roxbury • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $27 per hourWebsite

About the role

Key responsibilities & impact

Meets with families in their homes a minimum of once a month, and often more frequently to meet the needs of the family. Will schedule and attend quarterly progress review meetings for each waiver participant on their caseload.
Meets at least monthly with DDS Autism Clinical Manager and/or other relevant DDS staff to review individual cases.
Remains available, accessible, and flexible to respond to and meet family needs on a regular basis; is flexible to meet the needs of families on their caseload including weeknights and weekend days as needed; may also need to be available by phone, text, or other forms of communication on flexible hours.
Facilitates the development of the child’s person-centered Autism Support Plan and participates in the development and implementation of the Autism Plan of Care, including entering and maintaining data in the consumer databases used by DDS.
Supports the family in developing a budget based on the Autism Support Plan and Plan of Care.
Assists the family to review on a monthly basis the waiver participant’s budget with support from the Fiscal Employer/Agent (FEA) website and the monthly reports it produces.
Assists the family in the identification of a wide range of potential service providers using the web-based provider list, by helping families identify individuals in their own network of supports and conducting ongoing outreach to service providers.
Assists the family in the selection of service providers. In this process, he or she must remain a neutral party and refrain from recommending or referring families to their own agency for services; must maintain a firewall between themselves and the services their parent organization/agency offers to avoid conflict of interest.
Assists the family to work with the FEA to recruit, screen, hire, train, schedule, monitor, and pay support workers.
Assists the family in accessing services and setting up these services in accordance with the parameters of the Autism Waiver Program.
Maintains required documentation in the DDS system of record.
Facilitates community access and inclusion to other state and local resources (e.g., MassHealth, private insurance ABA, Children’s Behavioral Health Initiative {CBHI} services, housing, nutrition, other sources of funding and local resources for support), etc.
Maintains professional relationships and boundaries with families and other providers.
Notifies the Autism Clinical Manager via cell phone within 2 to 3 hours in the event that an emergency occurs when the Support Broker is in the home or during the provision of Waiver services. For major incidents, as appropriate, the Support Broker will contact local emergency personnel, and/or the Department of Children and Families (DCF).
Complies with responsibilities as mandated reporters when situations that meet these standards occur.
Reports critical incidents and other related incidents in the DDS systems provided.
Facilitates the transition to the DDS Area Office or other DDS programs.
Maintains an appropriate interface with other state agencies including DCF and MassHealth.
Directs and manages the activities of program staff. Hire staff appropriate to the position. Utilizes staff appropriately with the goal of optimizing effort and achieving operational and financial goals.
Ensures that the intake of prospective persons served is completed in a timely, professional manner; arrange and perform intake procedures, conduct initial assessment of persons’ served appropriateness for program.
Provides problem resolution for families and persons served; fosters teamwork and leadership in all environments.
Ensures current knowledge or all autism services updated policies and directives.
Is responsible for the quality and timely completion of all clinical, recordkeeping, and service/support/action plans and documents for persons served.
Ensures compliance with all internal quality and external licensing, certification and accreditation standards and regulations, as well as program specific policies and procedures.
Assists in the development of, and manage adherence to, Autism Waiver Program budgets.
Represents Vinfen in professional, trade, regulatory and funding source organizations; participate in committees, meetings, and other activities as requested.
Serves as a resource for program staff, family and friends of persons served, neighbors, public officials, and other providers.
Manages adverse events (such as medication occurrences, physical restraints, and other critical incidents); ensure plans and corrective actions are implemented and reported.
Respond to internal and external data collection and reporting requests.
Ensures program quality and achievement of goals and objective, as well as managing quality improvements.
Maintains and enhance knowledge of human services issues, trends, and techniques.
Ensures maintenance and safety of physical sites.
Perform other related duties, as required.

Requirements

What you’ll need

A minimum of three years’ experience in progressively responsible human services functions of which at least one has been in the autism community.
Bachelor’s degree in a related field such as special education, psychology, or applied behavior analysis with three years of experience working with young children with Autism and their families.
In lieu of a Bachelor’s Degree, must have an Associate’s Degree in a related field such as special education, psychology, or applied behavior analysis with five years of experience working with young children with Autism and their families.
Driving is a requirement for this position using either a Vinfen van or personal vehicle.
CPR is required within two weeks of hire.
First Aid is required within two weeks of hire.
Safety Care is required within 90 days of hire (no restraints).

Benefits

Comp & perks

Professional Development
Hiring Events
External Referral Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryBudget ManagementIntake ProceduresAssessmentCrisis ManagementDocumentationService CoordinationProgram DevelopmentQuality ImprovementCompliance Management

Soft Skills

Interpersonal SkillsFlexibilityProblem SolvingTeamworkLeadershipCommunicationProfessionalismConflict ResolutionOrganizational SkillsEmpathy

Certifications

Bachelor’s Degree in Related FieldAssociate’s Degree in Related FieldCPR CertificationFirst Aid CertificationSafety Care Certification