VINELLO retail GmbH

Ecommerce

• Operational Purchasing: You process orders with our more than 250 partners (winemakers, wineries, importers) worldwide and monitor delivery dates and stock levels.
• Master Data Management: You maintain and optimize our product and supplier data in our ERP system (Odoo).
• Costing & Pricing: You create complex cost calculations, monitor margins and support pricing for international multichannel sales.
• Import & Logistics: You coordinate the flow of goods, handle import procedures and ensure our supply chain runs smoothly.
• Cross-functional Collaboration: You work closely with our tech team to continuously improve purchasing processes through smart automation.

Wholesale and Foreign Trade Clerk – Focus on Purchasing, Data & E‑Commerce

Procurement

• Operational purchasing support: You assist the team with ordering goods, monitor delivery dates and coordinate goods receipt with our logistics team.
• Digital master data management: You maintain product data, prices and supplier information in our ERP system (Odoo) with the highest level of accuracy.
• Correspondence: You handle written communication with our partners and wineries worldwide — efficiently and in a structured way using modern channels.
• Pricing support: You prepare data for price calculations and assist with the analysis of assortment key figures.
• Office organization 2.0: You actively shape our digital workflows and ensure information ends up where it is needed (wiki, project management tools).
• Product support: You accompany internal tastings and help present new delicacies for our customers perfectly in the shop.

Office Administrator, Purchasing – Digital Organization

• You handle orders with our more than 250 partners (winemakers, wineries, importers) worldwide and monitor delivery dates and inventory levels.
• You maintain and optimize our product and supplier data in our ERP system (Odoo).
• You create complex cost and margin calculations, keep an eye on margins and support pricing for international multichannel sales.
• You coordinate the flow of goods, manage import procedures and ensure our supply chain runs smoothly.
• You work closely with our tech team to continuously improve purchasing processes through smart automations.

Wholesale and Foreign Trade Specialist – Focus: Purchasing, Data & E‑Commerce

• Operational purchasing support: You assist the team with ordering goods, monitor delivery dates, and coordinate goods receipt with our logistics team.
• Digital master data management: You maintain product data, prices and supplier information in our ERP system (Odoo), ensuring the highest level of accuracy.
• Correspondence: You handle written communication with our partners and wineries worldwide—efficiently and in a structured way across modern channels.
• Quotation and costing support: You prepare data for price calculations and assist with the analysis of assortment KPIs.
• Office organization 2.0: You actively shape our digital workflows and ensure information ends up where it’s needed (wiki, project management tools).
• Product support: You assist with internal tastings and help present new culinary highlights perfectly in our shop for customers.

Office Management Specialist – Focus on Purchasing & Digital Organization

• Verstehen, was wirklich los ist: Du bearbeitest Kundenanfragen per E-Mail. Dabei schaust du genau hin: Was ist der eigentliche Grund für die Anfrage? Wo drückt der Schuh wirklich? Du erkennst die Hintergründe und löst das Problem an der Wurzel.
• Klartext mit Struktur: Du schreibst keine Romane, die keiner liest. Deine Antworten sind freundlich, aber vor allem klar strukturiert . Der Kunde sieht auf den ersten Blick die Lösung.
• Detektiv für Verbesserungen: Wenn du merkst, dass Kunden an einer bestimmten Stelle im Shop stolpern oder etwas missverstehen, gibst du dieses Feedback direkt an unser Team weiter. So hilfst du uns, die Website stetig besser zu machen.
• Smarte Werkzeuge nutzen: Du nutzt moderne Tools und KI-Assistenten (z.B. ChatGPT, DeepL), um deine Antworten noch treffender, schneller oder internationaler zu formulieren.
• Lösungen organisieren: Bei Problemen (z.B. Transportschaden) koordinierst du die Lösung mit Lager und Logistik, sodass der Kunde schnell Ersatz erhält.

Kundenbetreuung, Kommunikation – E-Commerce

• Understand what’s really going on: You handle customer inquiries by email. You look closely to identify the real reason behind the inquiry — what the actual issue is — and resolve the problem at its root.
• Clear, structured communication: You don’t write novels nobody reads. Your replies are friendly and, above all, clearly structured so the customer can see the solution at a glance.
• Improvement detective: If you notice customers stumbling over a particular part of the shop or misunderstanding something, you pass that feedback directly to our team to help us continuously improve the website.
• Use smart tools: You use modern tools and AI assistants (e.g., ChatGPT, DeepL) to make your responses more accurate, faster, or suitable for international customers.
• Coordinate solutions: In case of problems (e.g., damage in transit) you coordinate the resolution with warehouse and logistics so the customer receives a replacement quickly.

Wholesale and Foreign Trade Clerk – Focus on Purchasing, Data & E‑Commerce

Office Administrator, Purchasing – Digital Organization

Wholesale and Foreign Trade Specialist – Focus: Purchasing, Data & E‑Commerce

Office Management Specialist – Focus on Purchasing & Digital Organization

Kundenbetreuung, Kommunikation – E-Commerce

Customer Support, Communications – E‑Commerce