Customer Success Agent
Patronus Group
Customer Success Manager – DACH
Vimcar
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage a portfolio of German-speaking B2B SaaS customers (low- and mid-touch) to ensure adoption, retention, and expansion.
- Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer lifecycle at Shiftmove.
- Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
- Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
- Apply value-based selling techniques to connect business needs with customer goals.
- Act as the voice of the customer to influence product requirements and roadmap decisions.
Requirements
- Extensive B2B SaaS experience in Customer Success, Account Management, or Sales
- Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline
- Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains—and ultimately use these findings to drive business growth while keeping customer goals front and centre
- Experience with the SPICED selling approach is a plus
- Analytical mindset with a strong sense of accountability, ownership, and commercial acumen
- Excellent time-management skills for handling multiple customers and calls with precision
- Fast learner who adapts quickly to new software tools and sales processes
- Fluent in German and English (minimum C1)
Benefits
- Impact: You and your team play a crucial role in the success of our business by keeping our customers engaged and satisfied, ensuring they continue to see value in our solutions.
- Culture: Join a highly collaborative and supportive team with a positive, driven culture.
- Sustainable growth: We are a company approaching €50M+ ARR and growing sustainably, backed by one of the leading technology- and software-focused private equity firms.
- Health & wellbeing: Strong emphasis on a healthy work–life balance, including 1 mental health day per year and access to the Nilo.health platform for sessions with a psychologist or coach.
- Learning & development: Annual professional development budget of €2,000.
- Hybrid setup: Work from anywhere in Germany—ideally based in Berlin. Our HQ is in Berlin; we meet once per quarter for team on-sites. If you are based in Berlin, we meet twice per week in the office.
- Workation: Up to 12 weeks of remote work from any country or continent.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B SaaScustomer successaccount managementsalesrevenue pipeline creationvalue-based sellingSPICED selling approachanalytical mindsetcommercial acumentime management
Soft skills
strong communicationconsultative sellingrelationship buildingadaptabilityownershipaccountabilitycustomer focusproblem-solvingcollaborationfast learner
