Vimcar

Customer Retention Specialist

• Conduct targeted telephone win-back calls with customers
• Reach out to customers who have submitted a cancellation
• Analyze individual needs and demonstrate relevant value propositions
• Work closely with teams such as Customer Success, Sales, and Logistics
• Identify trends and improvement opportunities from conversations and communicate them in a structured manner to the appropriate stakeholders

Customer Retention Manager

Customer Success Manager

• Manage a portfolio of German-speaking B2B SaaS customers (low- and mid-touch) to ensure adoption, retention, and expansion.
• Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer lifecycle at Shiftmove.
• Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
• Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
• Apply value-based selling techniques to connect business needs with customer goals.
• Act as the voice of the customer to influence product requirements and roadmap decisions.

Customer Success Manager – DACH

• Manage a diverse portfolio of Italian, English and German-speaking customers, from low-touch to high-touch accounts.
• Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove.
• Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities.
• Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers.
• Apply value-based selling techniques to connect business needs with customer goals.
• Act as the voice of the customer to influence product requirements and roadmap decisions.
• Support onboarding, training sessions, and webinars for Italian customers while ensuring commercial outcomes.

Customer Success Manager – Italy, DACH

Account Executive

• Proaktive Neukundengewinnung: Identifikation und gezielte Ansprache potenzieller Kunden
• Bedarfsanalyse und Beratung: Entwicklung passgenauer Lösungen für Vimcar & Avrios
• Eigenständige Akquise: Recherche, Stakeholder-Identifikation, Beziehungsaufbau und Follow-ups
• Begleitung durch den gesamten Vertriebsprozess bis zum Abschluss
• Entwicklung von Business Cases und Präsentation des Mehrwerts der Produkte
• Zusammenarbeit mit Marketing und Customer Success zur Erreichung optimaler Ergebnisse
• Steuerung eigener Aktivitäten zur Erreichung und Verbesserung von Vertriebszielen

Customer Retention Manager

Customer Success Manager – DACH

Customer Success Manager – Italy, DACH

Customer Success Manager – DACH

Account Executive, Mid-Market