Customer Success Manager – DACH
Vimcar
Customer Success Agent
Patronus Group
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
JuniorMid-Level
About the role
- You are the primary point of contact for our customers.
- Actively support your team leads with data-driven analyses, process improvements and structured feedback.
- Resolve customer inquiries (e.g., during onboarding, contractual or technical issues).
- Ensure a first-class customer experience.
- Analyse recurring customer inquiries and feedback and derive actionable recommendations.
- Work closely with the Operations and Sales teams to ensure customer requirements are implemented efficiently and sustainably.
- Identify optimisation potential in customer service and actively support team leads in IT- and AI-supported scaling, automation and process optimisation.
- Take responsibility for the results and KPI development of your own areas and develop solutions for complex inquiries.
Requirements
- 2–5 years of experience in customer service, ideally in a technology-driven environment.
- An analytical mindset and the ability to identify and implement data-driven optimisation opportunities.
- Strong communication skills, empathy and a confident manner — you can inspire customers about our product.
- A structured, solution-oriented way of working and enthusiasm for scaling, automating and optimising processes.
- Fluent German (C2) in speaking and writing and English at B2 level.
Benefits
- Urban Sports Club membership for your fitness
- Family & Friends coupon for the Patronus watch
- 26 days of vacation, increasing by 2 days annually up to a maximum of 30 days/year
- Annual Learning & Development budget for individual learning and growth
- A clearly structured career framework for your professional development
- 360-degree feedback meetings (twice a year) for your professional and personal development
- Exclusive corporate benefits with great offers
- Discounts at restaurants near the office
- Free choice of hardware (MacBook or Lenovo)
- Modern office centrally located in Friedrichshain
- Snacks, drinks and everything you need to work are available in the office
- Job ticket subsidy
- Up to 2 days per week working remotely from home
- Regular company and team events to foster team spirit
- Teamwork instead of elbow mentality — we achieve more together
- Develop a product that provides real societal value
- One volunteering day per year where we do something good together
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical mindsetstrong communication skillsempathysolution-orientedenthusiasm for scalingenthusiasm for automatingenthusiasm for optimising processes
