Patronus Group

Customer Success Manager

• You are the first point of contact for our B2C customers and handle incoming inquiries related to onboarding, contract, and technical issues in a structured and solution-oriented manner
• You ensure consistently high service quality and deliver an empathetic, trust-building customer experience
• You identify recurring questions, document them in a structured way, and share relevant insights with internal stakeholders to continuously improve our processes
• You work closely with other teams (e.g., Operations, Sales, and Product) to resolve customer issues quickly and sustainably
• You take ownership of your service KPIs (e.g., response time, resolution rate, customer satisfaction) and ensure they are met

Customer Success Agent, German Speaking

People Operations

• Baue eine Organisation, die funktioniert - nicht nur wächst
• begleite und challengst unsere Führungskräfte im Alltag
• treibe Change-Prozesse aktiv voran
• übernimm Ownership für kritische People-Themen
• gestalte unseren Hiring-Prozess aktiv mit
• verantworte den gesamten Employee Lifecycle
• schaffe skalierbare Strukturen statt Einzellösungen
• nutze Daten, um bessere Entscheidungen zu treffen

People Partner, German Speaking

Financial Planning and Analysis

• Support Accounts Payable processes, by reconciling expenses, preparing documentation and helping with DATEV exports
• Assist with the monthly and yearly closing process and help improve and automate recurring workflow
• Support financial analysis tasks, such as plan vs. actual comparisons and cost center tracking
• Assist with ad hoc financial analyses and reporting, including tasks related to investor reporting
• Work with financial data in Excel and Google Sheets and help maintain consistency, clarity and usability across datasets
• Support automation and process improvement topics and support broader Finance Team projects

Working Student Finance

Operations

• Analyze existing workflows related to requests for cost coverage and reimbursements
• Identify inefficiencies and sources of error and develop process optimizations
• Document and standardize processes (e.g., workflows, guidelines)
• Participate in strategic projects to improve collaboration with care insurance funds
• Handle operational requests for cost coverage, including review, follow-up and documentation
• Work closely with B2C Sales, Customer Success and other teams to efficiently resolve customer issues

Process Manager Operations – Partner & Payments, German speaking

Revenue Operations

• Analyze end-to-end processes across the entire revenue journey
• Identify inefficiencies and prioritize levers based on impact and feasibility
• Break down complex business requirements into clear problem definitions
• Design concrete project plans with milestones, ownership, and measurable outcomes
• Manage complex, cross-functional projects involving multiple departments, tools, and stakeholders
• Take a hands-on approach to implement key project components
• Creatively identify and apply new tools
• Serve as a sparring partner and point of contact for other departments on process improvements
• Work on strategic growth initiatives with direct interaction at leadership and C-level

Customer Success Agent, German Speaking

People Partner, German Speaking

Working Student Finance

Process Manager Operations – Partner & Payments, German speaking

Senior Revenue Operations Manager, German-speaking