Patronus Group

People Operations

• Baue eine Organisation, die funktioniert - nicht nur wächst
• begleite und challengst unsere Führungskräfte im Alltag
• treibe Change-Prozesse aktiv voran
• übernimm Ownership für kritische People-Themen
• gestalte unseren Hiring-Prozess aktiv mit
• verantworte den gesamten Employee Lifecycle
• schaffe skalierbare Strukturen statt Einzellösungen
• nutze Daten, um bessere Entscheidungen zu treffen

People Partner, German Speaking

Financial Planning and Analysis

• Support Accounts Payable processes, by reconciling expenses, preparing documentation and helping with DATEV exports
• Assist with the monthly and yearly closing process and help improve and automate recurring workflow
• Support financial analysis tasks, such as plan vs. actual comparisons and cost center tracking
• Assist with ad hoc financial analyses and reporting, including tasks related to investor reporting
• Work with financial data in Excel and Google Sheets and help maintain consistency, clarity and usability across datasets
• Support automation and process improvement topics and support broader Finance Team projects

Working Student Finance

Operations

• Analyze existing workflows related to requests for cost coverage and reimbursements
• Identify inefficiencies and sources of error and develop process optimizations
• Document and standardize processes (e.g., workflows, guidelines)
• Participate in strategic projects to improve collaboration with care insurance funds
• Handle operational requests for cost coverage, including review, follow-up and documentation
• Work closely with B2C Sales, Customer Success and other teams to efficiently resolve customer issues

Process Manager Operations – Partner & Payments, German speaking

Revenue Operations

• Analyze end-to-end processes across the entire revenue journey
• Identify inefficiencies and prioritize levers based on impact and feasibility
• Break down complex business requirements into clear problem definitions
• Design concrete project plans with milestones, ownership, and measurable outcomes
• Manage complex, cross-functional projects involving multiple departments, tools, and stakeholders
• Take a hands-on approach to implement key project components
• Creatively identify and apply new tools
• Serve as a sparring partner and point of contact for other departments on process improvements
• Work on strategic growth initiatives with direct interaction at leadership and C-level

Senior Revenue Operations Manager, German-speaking

Technical Product Manager

• Own internal platforms, integrations, automations, and data flows (excluding BI)
• Own Salesforce and Chargebee as products, including objects, flows and automations
• Define, prioritize, and drive internal system improvements
• Structure, filter, and prioritize internal requests for Engineering
• Write clear technical requirements, acceptance criteria, and integration tests
• Design and maintain integrations between Salesforce, Chargebee and internal systems
• Own Zapier processes and integration architecture

Technical Product Manager – Operations & Integrations

• Analyse bestehender Abläufe rund um Anträge auf Kostenübernahme und Erstattungen und direkter Austausch mit den Pflegekassen
• Identifizierung von Ineffizienzen, Fehlerquellen und Verbesserungspotenzialen, Entwicklung und Umsetzung von Prozessoptimierungen, Verfolgung ihrer Wirkung im operativen Alltag
• Strukturierung, Dokumentation und Standardisierung von Prozessen (z. B. Workflows, Guidelines)
• Aktive Mitarbeit an strategischen Projekten zur Verbesserung der Zusammenarbeit mit Pflegekassen oder zur Optimierung der Backoffice-Prozesse
• Bearbeitung operativ Anträge auf Kostenübernahme, inkl. Prüfung, Nachverfolgung und Dokumentation
• Englische Zusammenarbeit mit Kolleg*innen aus B2C Sales, Customer Success und weiteren Teams zur effizienten Lösung individueller Kundenanliegen und abteilungsübergreifender Fragestellungen

Operations Manager – Fokus Kostenübernahme, Pflegekassen

Customer Success Manager

• Hands-on involvement in day-to-day operations to directly understand customer needs and derive sustainable process improvements
• Analyze recurring customer inquiries and feedback, deriving actionable recommendations to continuously improve processes and the customer experience
• Define, track and optimize relevant KPIs, SLAs and performance data, and translate findings into operational improvements
• Identify optimization opportunities in customer service and support Customer Success leads in IT- and AI-enabled scaling, automation and process optimization
• Own results and KPI development for designated areas; develop solutions for complex inquiries to ensure long-term customer satisfaction
• Lead cross-functional projects to achieve OKRs (e.g., efficiency gains, CSAT optimization, scalability)

Operations Manager, Customer Success – German-speaking

Customer Support

• First point of contact for our B2C customers, handling incoming inquiries related to onboarding, contract and technical issues in a structured and solution-oriented manner
• Ensure consistently high service quality and provide an empathetic, trustworthy customer experience
• Identify recurring issues, document them, and share relevant insights with internal teams to continuously improve our processes
• Work closely with other teams (e.g., Operations, Sales, and Product) to resolve customer concerns quickly and sustainably
• Take ownership of your service KPIs (e.g., response time, resolution rate, customer satisfaction) and ensure they are met

Customer Service Agent, German Speaking

• Analyze existing processes related to cost approval requests and reimbursements and liaise directly with long-term care insurers
• Identify inefficiencies, sources of error and improvement opportunities; develop process optimizations, implement them yourself and track their impact in day-to-day operations
• Structure, document and standardize processes (e.g., workflows, guidelines)
• Actively contribute to strategic projects, e.g., improving collaboration with care insurers or optimizing our back-office processes
• Play an active role in scaling and further developing our Partner & Payments Operations
• Handle cost approval requests operationally, including review, follow-up and documentation
• Work closely with colleagues from B2C Sales, Customer Success and other teams to resolve individual customer concerns and cross-departmental issues efficiently

Operations Manager – Focus on Cost Reimbursements, Care Insurers

Product Manager

Platform & Integrations Product Manager

Sales

• Telephone-based consultation and sales of Patronus emergency systems to interested customers (inbound & outbound)
• Build relationships by earning trust and answering customer questions
• Close deals through confident, persuasive sales guidance to successful purchases
• Provide clear explanations of the Patronus emergency watch’s usage and processes
• Document and follow up on leads in the CRM system
• Provide feedback to marketing and product teams to help improve the offering

B2C Sales – Warm Leads, No Cold Calling

QA Engineer

• End-to-end responsibility for quality and releases
• Central escalation point for quality or security risks
• Create and maintain test strategies, test concepts, and test cases across mobile apps (iOS/Android), backend, hardware, and web
• Hands-on testing of critical, security-relevant features as well as worst-case and failure scenarios
• Develop and continuously improve the QA strategy, quality standards, and testing processes
• Plan, coordinate, and support internal and external tests (rollouts, pilots, field tests, partners)
• Responsible for release quality, managing bug fixes and regression testing, and making final go/no-go decisions
• Identify opportunities for test automation and lead targeted implementation

Quality Assurance Manager – Mobile, German-speaking

• You resolve customer inquiries
• Ensure a first-class customer experience
• Analyze recurring customer inquiries and feedback
• Derive actionable recommendations for continuous improvement
• Work closely with the Operations and Sales teams
• Implement customer requirements efficiently and sustainably
• Identify optimization opportunities in customer service
• Support IT- and AI-driven scaling and automation
• Own outcomes and KPI development
• Develop solutions for complex inquiries
• Contribute to long-term customer satisfaction