Patronus Group

Product Manager

• Own internal platforms, integrations, automations, and data flows (excluding BI)
• Own Salesforce and Chargebee as products, including objects, flows and automations
• Define, prioritize, and drive internal system improvements
• Structure, filter, and prioritize internal requests for Engineering
• Write clear technical requirements, acceptance criteria, and integration tests
• Design and maintain integrations between Salesforce, Chargebee and internal systems
• Own Zapier processes and integration architecture

Platform & Integrations Product Manager

Sales

• Telephone-based consultation and sales of Patronus emergency systems to interested customers (inbound & outbound)
• Build relationships by earning trust and answering customer questions
• Close deals through confident, persuasive sales guidance to successful purchases
• Provide clear explanations of the Patronus emergency watch’s usage and processes
• Document and follow up on leads in the CRM system
• Provide feedback to marketing and product teams to help improve the offering

B2C Sales – Warm Leads, No Cold Calling

QA Engineer

• End-to-end responsibility for quality and releases
• Central escalation point for quality or security risks
• Create and maintain test strategies, test concepts, and test cases across mobile apps (iOS/Android), backend, hardware, and web
• Hands-on testing of critical, security-relevant features as well as worst-case and failure scenarios
• Develop and continuously improve the QA strategy, quality standards, and testing processes
• Plan, coordinate, and support internal and external tests (rollouts, pilots, field tests, partners)
• Responsible for release quality, managing bug fixes and regression testing, and making final go/no-go decisions
• Identify opportunities for test automation and lead targeted implementation

Quality Assurance Manager – Mobile, German-speaking

Customer Support

• You resolve customer inquiries
• Ensure a first-class customer experience
• Analyze recurring customer inquiries and feedback
• Derive actionable recommendations for continuous improvement
• Work closely with the Operations and Sales teams
• Implement customer requirements efficiently and sustainably
• Identify optimization opportunities in customer service
• Support IT- and AI-driven scaling and automation
• Own outcomes and KPI development
• Develop solutions for complex inquiries
• Contribute to long-term customer satisfaction

Operations Manager, Customer Service – German-speaking

• Phone-based consultation and sales: You speak with interested customers (inbound & outbound), address their needs, and persuasively explain the benefits of the Patronus emergency watch
• Relationship building: You build trust, answer questions clearly, and address fears and expectations
• Closing strength: You convincingly present our product and confidently guide conversations to successful purchase completions
• Transparency & expectation management: You clearly explain the usage and all processes required to activate the Patronus emergency watch, helping to avoid disappointed customer expectations and unnecessary returns
• Documentation & follow-up: You maintain your leads in the CRM system, document conversations, and coordinate callbacks and follow-ups
• Providing feedback: You pass valuable customer feedback to the marketing and product teams to help further develop our offering

B2C Sales Agent – Warm Leads, No Cold Calling

• Take end-to-end responsibility for quality and releases
• Act as the central escalation point for quality or safety risks
• Shape QA standards, test concepts, and processes in collaboration with the CTPO, Product, and Engineering teams
• Define, maintain, and prioritize test strategies, test concepts, and test cases across mobile apps (iOS/Android), backend, hardware, and web
• Perform hands-on testing, especially for critical and security-relevant features
• Continuously develop QA strategy, quality standards, and testing processes
• Plan, coordinate, and support internal and external tests (rollouts, pilots, field tests, partner tests)
• Own release quality, manage bug fixes and regression testing, and make final Go/No-Go decisions
• Identify opportunities for test automation and implement them strategically

Quality Assurance Manager – Berlin

Content Manager

• End-to-End-Verantwortung für Copy, Messaging und Conversion-Performance über alle digitalen Touchpoints hinweg
• Konzipieren und Erstellen conversionstarker Texte für Website, Landingpages, Ads, CRM- und E-Mail-Kampagnen
• Aufbau von FAQ-, Help- und Education-Content
• Gestaltung und Ownership der Tonalität der Brand
• Enge Zusammenarbeit mit Design, Product, SEO und Performance Marketing

Content Manager – German Speaking

Customer Success Manager

• Anfragen von Kund*innen lösen (z. B. beim Onboarding, vertraglichen oder technischen Schwierigkeiten)
• Wiederkehrende Kundenanfragen analysieren und Handlungsempfehlungen ableiten
• Eng mit dem Operations- und Sales-Team zusammenarbeiten
• Optimierungspotenziale im Kundenservice erkennen und skalieren
• Ergebnisse und KPI-Entwicklung eigener Teilbereiche verantworten