Patient Account Representative
Tenet Healthcare
Account Manager
VikingCloud
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber SecuritySFDC
About the role
- Own and manage a book of business consisting of Enterprise and Mid-Market clients, focused on renewals, upsells, and cross-sells.
- Serve as the primary commercial point of contact post-sale, maintaining deep relationships with key decision-makers across IT, Compliance, Security, and Procurement.
- Develop and execute account growth strategies to drive annual recurring revenue (ARR) expansion within existing accounts.
- Proactively manage and forecast renewal timelines, ensuring high retention rates and timely contract execution.
- Identify and qualify expansion opportunities by understanding client needs, pain points, and evolving business objectives.
- Use value-based selling and consultative engagement to position new services or upgrades that align with client priorities.
- Collaborate with Delivery/Operations, Solutions Engineering, Product, and Support to drive client satisfaction and secure renewals.
- Leverage Salesforce.com to manage pipeline, log activities, and maintain up-to-date account intelligence and forecasting accuracy.
- Track and report on key account metrics including retention, NRR (Net Revenue Retention), and upsell pipeline.
- Travel: Up to 15%
Requirements
- 5+ years of experience in account management, customer growth, or post-sales enterprise sales in compliance, cybersecurity, or MSSP/SaaS
- Proven success in managing complex accounts and driving renewals and upsells across multi-stakeholder environments
- Strong understanding of consultative and value-based selling techniques; experience applying methodologies like MEDDICC or Strategic selling
- Excellent communication and presentation skills, ability to engage and influence executive-level clients (CIO, CISO, VP IT, Compliance, etc.)
- Skilled at managing multiple priorities and timelines while delivering a premium client experience
- Highly proficient with Salesforce.com CRM and sales enablement/reporting tools
- Experience in PCI DSS compliance, cybersecurity, or managed security services (preferred)
- Familiarity with compliance standards and regulatory environments across industries (preferred)
- Bachelor’s degree or equivalent experience preferred
- Travel: Up to 15%
Benefits
- Competitive base salary + uncapped commission
- Health, dental, and vision benefits
- 401(k) with company match
- Generous PTO and holiday plan
- Career advancement in a growing, global compliance and cybersecurity company
- Remote-friendly, flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer growthpost-sales enterprise salesconsultative sellingvalue-based sellingMEDDICCStrategic sellingretention metricsupsell pipelineforecasting
Soft skills
communication skillspresentation skillsclient engagementinfluencing skillstime managementprioritizationclient experience
