Patient Account Representative
Tenet Healthcare
Vice President, Customer Account Management
Iterable
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $228,000 - $285,000 per year
Job Level
Lead
About the role
- Identify and recruit top CAM talent
- Build, manage and motivate a growing team of customer account managers
- Build, manage and motivate a team of customer operations specialists
- Work with RevOps to design and maintain compensation and incentive programs to drive the right behavior in the field
- Own and report on the customer account team’s metrics and performance
- Partner with marketing and Customer Success to execute and deliver on company’s revenue plan
- Deliver strong revenue growth across enterprise-level SaaS accounts (typically $50k+ ARR)
- Manage volume-based account management operations and long upsell sales cycles
Requirements
- 10+ years of enterprise-class software account management leadership experience
- Proven track record of growing existing enterprise business, typically $50k+ ARR
- Experienced building relationship with C-suite level decision makers over longer upsell sales cycles
- 3+ years experience managing managers in a customer selling
- Proven ability to grow, manage and motivate high performance customer account teams
- Experienced using CRMs, Business Intelligence and other revenue tools
- Operational experience in working with RevOps in designing salaries and quotas for individual contributors
- Experience with account segmentation, lead distribution and sales funnels
- Passion for learning and always improving yourself and the team around you
- Excellent communication skills and ability to work with cross-functional teams
- (Bonus) Experience selling to enterprise e-commerce companies and other B2C verticals
- (Bonus) Experience with email marketing and/or marketing automation
- (Bonus) Experience building and managing professional services teams
Benefits
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
- Generous stipends for health & fitness and learning & development
- Variable pay, equity, and additional benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer operationsrevenue growthupsell sales cyclesaccount segmentationlead distributionsales funnelscustomer account metricscompensation programsincentive programs
Soft skills
team managementmotivationrelationship buildingcommunicationcross-functional collaborationpassion for learningperformance managementleadershipstrategic thinkingproblem-solving
