Patient Account Representative
Tenet Healthcare
Associate Account Manager
VikingCloud
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Cyber SecuritySFDC
About the role
- Manage a high-volume portfolio of SMB clients, ensuring timely contract renewals and identifying opportunities to upsell or cross-sell additional VikingCloud services
- Serve as the primary commercial point of contact for assigned accounts, focusing on satisfaction, retention, and growth
- Respond to inbound client questions related to renewals, contract terms, pricing, and available services
- Support client education efforts by guiding customers on best practices and solutions that align with their business needs
- Collaborate with Delivery/Operations, Billing, Product, and Support teams to resolve issues and ensure a smooth renewal process
- Maintain accurate and up-to-date records in Salesforce.com, including renewal dates, client communications, and opportunity tracking
- Assist in preparing renewal quotes and simple upsell proposals based on client needs and VikingCloud offerings
- Meet and exceed renewal rate targets and SMB account growth KPIs
- Early-career, farmer-style role focused on SMB contract renewals, product upsells, and client relationship management
Requirements
- 1–3 years of experience in account management, sales support, customer success, or a related client-facing role (internship experience considered)
- Strong communication and interpersonal skills—able to build trust and rapport with small business owners and IT stakeholders
- Highly organized and detail-oriented with the ability to manage a large volume of accounts and deadlines
- Basic understanding of value-based selling principles and a desire to grow sales and relationship management skills
- Proficient in Salesforce.com or other CRM systems (or quick learner)
- Self-starter who thrives in a fast-paced, performance-driven environment
- Bachelor’s degree preferred or equivalent combination of education and experience
- Preferred: Exposure to compliance (PCI DSS), cybersecurity, SaaS, or managed services environments
- Preferred: Experience supporting customers in the SMB segment
- Preferred: Familiarity with Salesforce dashboards, reports, and forecasting tools
Benefits
- Competitive base salary + uncapped commission
- Health, dental, and vision benefits
- 401(k) with company match
- Generous PTO and holiday plan
- Career advancement in a growing, global compliance and cybersecurity company
- Remote-friendly, flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales supportcustomer successvalue-based sellingupsellingcross-sellingcontract renewalsclient relationship managementproposal preparationKPI tracking
Soft skills
communication skillsinterpersonal skillsorganizational skillsdetail-orientedtrust buildingrapport buildingself-starterability to manage deadlinesadaptabilitycustomer education
Certifications
Bachelor’s degree
