VikingCloud

Compliance

• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution.
• Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards.
• Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations.
• Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues.
• Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries.
• Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance.
• Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy.
• Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies.
• Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements.
• Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.

PCI Compliance Specialist, French

Sales

• Develop and own the end-to-end sales strategy, including territory design, go-to-market motions, pricing, and packaging.
• Drive forecast accuracy, pipeline generation, win rates, average deal size, and sales cycle velocity.
• Lead, coach, and scale a high-performing sales team (hiring, onboarding, performance reviews, succession planning).
• Align with Marketing, Product, and Customer Success to ensure a cohesive revenue engine and optimal customer experience.
• Establish and optimize territory plans, account segmentation, and target lists; balance new logo acquisition with expansion within existing customers.
• Build and manage a robust sales process, playbooks, CRM discipline, and reporting cadence.
• Collaborate on product feedback and market intelligence to influence product roadmap and messaging.
• Develop and enforce pricing strategies, discounting guidelines, and contract approval processes.
• Manage key strategic alliances, partners, and channel programs when applicable.
• Define and track KPIs and dashboards; present quarterly business reviews to executive leadership.
• Foster a data-driven culture while maintaining a human-centered approach to coaching and motivation.
• Champion customer success by driving renewals, upsells , and long-term.

VP – Sales

Security Engineer

• Identify, prospect, and develop new enterprise sales opportunities in cybersecurity, compliance, and managed security services
• Develop and execute a strategic sales plan to meet or exceed revenue targets
• Lead the specialists sales team in coordinated account strategies
• Build and maintain strong relationships with key decision-makers and stakeholders at enterprise level companies
• Conduct in-depth needs assessments to recommend appropriate VikingCloud solutions tailored to customer requirements
• Manage the full sales cycle from lead generation to contract negotiation and closing
• Collaborate with internal teams, including marketing, technical pre-sales, and customer success, to ensure customer satisfaction and retention
• Stay updated on industry trends, competitive landscape, and emerging security threats to provide consultative sales expertise
• Maintain accurate sales forecasts and CRM records

Enterprise Sales Executive, Managed Security Services

Financial Planning and Analysis

• Build and maintain vendor-level reporting and self-service dashboards providing visibility into spend by vendor, account, business unit, and department.
• Deliver monthly, quarterly, and ad-hoc reporting that highlights trends, variances vs. budget and forecast, and key cost drivers.
• Conduct deep-dive analyses on vendor spend to identify trends, anomalies, and opportunities for optimization or consolidation, partnering with department owners to evaluate return on spend.
• Support contract renewals and vendor selection with scenario modeling and total cost of ownership analysis, and own vendor cost budgets and forecasts to drive accountability across cross-functional stakeholders.
• Support on company-wide cost savings initiatives, partnering with Operations and business leaders to source, validate, and prioritize initiatives, including business cases with baseline, savings methodology, risks, and timing.
• Track and report savings realization against committed targets — ensuring savings flow into budgets, forecasts, and actuals — and communicate progress to senior leadership through clear, executive-level updates.
• Build strong relationships with Accounting, IT, and business unit leaders to drive financial discipline around vendor spend.
• Identify and implement process improvements in vendor cost reporting, forecasting, and analysis, and support month-end close activities including accruals, reclasses, and variance commentary.

Senior Finance Analyst – Cost Management

• Maintain discount guidelines and the exception case log; partner with Sales Operations on deal desk exceptions.
• Run the weekly discount trend analysis; flag exceptions and patterns to pricing and commercial leadership.
• Support pricing on new products and offerings — from list price construction to deal economics.
• Lead the quarterly margin reassessment across the product portfolio.
• Provide ad-hoc deal modeling and pricing analytics for strategic, large, or non-standard deals.
• Run the weekly revenue forecast cadence for the services business units; partner with BU leaders on risks and opportunities.
• Produce the monthly forecast accuracy report with full bridge analysis to explain variances.
• Build and run bookings-to-revenue conversion analytics.

Senior Finance Analyst – Commercial Finance

• Maintain discount guidelines and the exception case log; partner with Sales Operations on deal desk exceptions.
• Run the weekly discount trend analysis; flag exceptions and patterns to pricing and commercial leadership.
• Support pricing on new products and offerings — from list price construction to deal economics.
• Lead the quarterly margin reassessment across the product portfolio — refreshing deal model costs based on actual cost changes, sales mix and trend (where we’re winning), and external benchmarking.
• Provide ad-hoc deal modeling and pricing analytics for strategic, large, or non-standard deals.
• Serve as a trusted finance partner to Sales Ops, BU leaders, Sales and Product Management on commercial decisions.
• Run the weekly revenue forecast cadence for the services business units; partner with BU leaders on risks and opportunities.
• Pressure-test forecast submissions for methodology consistency and accuracy; test assumptions with BU partners.
• Produce the monthly forecast accuracy report with full bridge analysis to explain variances.
• Build and run bookings-to-revenue conversion analytics — lag analysis, ramp curve modeling, and cross-business pattern detection.
• Lead win-loss pricing analysis and surface insights to Sales and Product Management.
• Build pipeline conversion analytics across stages and business units.
• Own NRR and ARR walk reporting; build out the next layer — cohort retention, customer profitability, and product profitability.

• Ability to perform project tasks with out the need for direct supervision.
• Ability to collect and organize documentation and artifacts for projects.
• Assist and coordinate with multiple teams on large scale projects.
• Contribute a significant piece of a project deliverable.
• Ability to create detailed, professional documentation to be delivered to clients.
• Ability to create and recommend remediation for components of security policies.
• Provide specific recommendations for a client’s business or technical issues. (Example: lack of or enforcement of a password policy.)
• Understanding of basic Information Systems including but not limited to servers, virtualization, infrastructure systems, client-server architecture and databases with the ability of reviewing technical controls.
• Understanding of multiple standards and regulatory areas including, but not limited to: PCI, HIPAA, Data Privacy, Cyber Risk and ISO 27001/27002
• Understand the creation, management, and oversight of Information Security Programs, Business Continuity Planning and Change Control functions for Information Services
• Familiarity with MS Office365 applications
• Ability to travel to support business and client requirements
• Excellent written and verbal communications

Associate Qualified Security Assessor

Account Executive

• Own the full sales cycle from early-stage opportunity development through to contract negotiation and close for new enterprise customers and strategic partners.
• Identify, engage, and close new logo opportunities with enterprise organizations.
• Develop and manage channel and partner relationships, enabling the distribution of VikingCloud solutions to their customer base.
• Lead consultative sales engagements with senior stakeholders across compliance, security, risk, product, GTM and commercial teams.
• Drive opportunities typically ranging from $50K to $1M+ ARR, managing complex deal structures and multi-stakeholder buying processes.
• Build and maintain a healthy pipeline through a mix of inbound opportunities and outbound prospecting.
• Work closely with Customer Success Team to identify expansion growth opportunities within existing accounts.
• Deliver compelling presentations and demonstrations that position VikingCloud’s cybersecurity and compliance solutions as strategic enablers for partners.
• Collaborate cross-functionally with Product, Marketing, Delivery, and Customer Success teams to support deal progression and ensure successful onboarding of new customers.
• Maintain accurate pipeline, opportunity tracking, and forecasting in Salesforce, leveraging tools to support prospecting and account intelligence.
• Consistently meet or exceed revenue targets.

PCI Compliance Specialist, French

VP – Sales

Enterprise Sales Executive, Managed Security Services

Senior Finance Analyst – Cost Management

Senior Finance Analyst – Commercial Finance

Senior Finance Analyst – Commercial Finance

Associate Qualified Security Assessor

Account Executive – L4, Partnership