VikingCloud

Security Engineer

• Develop and execute a comprehensive product strategy that bridges compliance and security for SMB merchants, positioning VikingCloud as a one-stop-shop for merchant security needs.
• Define the product vision for the security marketplace, identifying high-value opportunities that complement our PCI compliance offerings and address evolving merchant security requirements.
• Build and manage a thriving third-party security marketplace, establishing partnerships with best-in-class vendors for identity theft protection, security services, and insurance products.
• Own end-to-end vendor relationships including sourcing, evaluation, contract negotiation, technical integration, and ongoing performance management.
• Lead the development and integration of innovative insurance products including parametric insurance, breach insurance, and PII coverage.
• Create and maintain a detailed product roadmap for both platform capabilities and marketplace expansion, balancing internal development priorities with vendor integration timelines.
• Engage directly with SMB merchants transitioning from PCI programs to understand their security pain points, budget constraints, and buying behaviors.
• Partner with engineering teams to build robust marketplace infrastructure including vendor APIs, billing systems, and customer portals.
• Monitor the competitive landscape for both direct security product competitors and alternative marketplace models.
• Develop and optimize pricing strategies and revenue models for marketplace offerings.

Principal Product Manager – Security, Compliance Marketplace

Compliance

• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution.
• Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards.
• Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations.
• Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues.
• Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries.
• Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance.
• Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy.
• Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies.
• Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements.
• Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.

PCI Compliance Specialist

Account Executive

• Own and drive new logo acquisition and expansion within franchisor “hub” accounts across defined verticals and territories
• Develop and execute a strategic territory plan targeting large franchisors with scalable cybersecurity and PCI compliance needs
• Leverage existing relationships with franchisors and multi-site enterprise accounts to build pipeline and influence key decision-makers
• Lead high-impact sales cycles using consultative, value-based selling methodologies including MEDDICC and strategic selling
• Navigate complex buying processes with multiple stakeholders (CIOs, CISOs, CTOs, Compliance, and Franchise Operations)
• Collaborate with internal teams (Solutions Engineering, Product, Legal, Marketing) to craft compelling proposals and close high-value deals
• Deliver accurate forecasts and consistently meet or exceed ARR and quota commitments
• Use Salesforce.com for pipeline management, activity tracking, and sales reporting
• Report to VP of Sales; travel up to 35% as needed

Senior Account Executive – Franchisor Strategic Accounts

• Own and execute a new business sales strategy within an assigned geography, targeting Enterprise and Mid-Enterprise prospects
• Develop and manage a robust pipeline of opportunities through proactive outreach, territory planning, and account-based selling
• Lead consultative sales cycles by identifying business pain, aligning VikingCloud’s offerings, and crafting compelling value propositions
• Apply best-in-class sales methodologies including MEDDICC or strategic selling to guide deals from qualification to close
• Conduct executive-level discovery, presentations, and negotiations with CISO, CIO, CTO, and compliance and/or security decision-makers
• Build and nurture long-term relationships with prospects and clients to drive multi-year, high-value contracts
• Deliver accurate sales forecasts and meet or exceed assigned ARR and quota commitments
• Leverage Salesforce.com to manage pipeline, track activity, and ensure deal visibility and forecasting accuracy
• Collaborate cross-functionally with marketing, solutions engineering, legal, and product to drive deal success
• Report to VP of Sales and travel up to 25% as required

Account Manager

• Manage a high-volume portfolio of SMB clients, ensuring timely contract renewals and identifying opportunities to upsell or cross-sell additional VikingCloud services
• Serve as the primary commercial point of contact for assigned accounts, focusing on satisfaction, retention, and growth
• Respond to inbound client questions related to renewals, contract terms, pricing, and available services
• Support client education efforts by guiding customers on best practices and solutions that align with their business needs
• Collaborate with Delivery/Operations, Billing, Product, and Support teams to resolve issues and ensure a smooth renewal process
• Maintain accurate and up-to-date records in Salesforce.com, including renewal dates, client communications, and opportunity tracking
• Assist in preparing renewal quotes and simple upsell proposals based on client needs and VikingCloud offerings
• Meet and exceed renewal rate targets and SMB account growth KPIs
• Early-career, farmer-style role focused on SMB contract renewals, product upsells, and client relationship management

Associate Account Manager

Sales Operations Manager

• Design, implement, and continuously optimize enablement programs to elevate sales performance for AEs and AMs
• Develop and deliver onboarding, training, and continuous learning programs focused on VikingCloud’s PCI compliance, cybersecurity, and managed security services portfolio
• Integrate and reinforce sales methodologies such as MEDDICC, value-based selling, consultative selling, and strategic selling across all sales motions
• Partner closely with sales leadership, product marketing, and operations to produce and maintain sales playbooks, battle cards, objection handling guides, and persona-based messaging
• Lead sales training sessions, workshops, and certifications across the global sales team
• Monitor adoption and usage of Salesforce.com and ensure best practices in pipeline management, forecasting, and opportunity qualification
• Analyze sales performance data and field feedback to identify gaps and implement continuous improvements in enablement programs
• Utilize Microsoft O365 tools to create and manage enablement assets and communications
• Support quarterly business review (QBR) and sales kickoff (SKO) planning, content creation, and execution
• Champion a data-driven approach to enablement that aligns with business goals and supports revenue growth and customer success
• Reports to: CRO - Cybersecurity

Sales Enablement Manager

• Own and manage a book of business consisting of Enterprise and Mid-Market clients, focused on renewals, upsells, and cross-sells.
• Serve as the primary commercial point of contact post-sale, maintaining deep relationships with key decision-makers across IT, Compliance, Security, and Procurement.
• Develop and execute account growth strategies to drive annual recurring revenue (ARR) expansion within existing accounts.
• Proactively manage and forecast renewal timelines, ensuring high retention rates and timely contract execution.
• Identify and qualify expansion opportunities by understanding client needs, pain points, and evolving business objectives.
• Use value-based selling and consultative engagement to position new services or upgrades that align with client priorities.
• Collaborate with Delivery/Operations, Solutions Engineering, Product, and Support to drive client satisfaction and secure renewals.
• Leverage Salesforce.com to manage pipeline, log activities, and maintain up-to-date account intelligence and forecasting accuracy.
• Track and report on key account metrics including retention, NRR (Net Revenue Retention), and upsell pipeline.
• Travel: Up to 15%

We are looking for sales agents who are highly target driven, team players, with a minimum of 1-year Sales experience to join our team on a full basis.
If you are ambitious, results-focused and enjoy a challenge, this job is for you!
Achieve individual sales targets across both inbound and outbound calls with multiple clients.
Deliver an excellent level of customer service on all customer interactions.
Working as part of a team, in line with company priorities.
Active listener who communicates purposefully and confidently.
Team player with a positive outlook, who enjoys working in sales and customer services environments.
Strong attention to detail and the ability to multi-task.
A passion for tech and software products.
Strong decision-making and problem-solving skills.
Ability to work flexible shifts, adhering to agreed schedules.
Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
Excellence in the English Language – written and spoken.
Sales/Customer service experience in a similar role would be a distinct advantage.
Ability to work in a fast-paced target driven environment.