VikingCloud

Account Manager

• Own and nurture executive-level relationships across a portfolio of tier-1 acquirer and payment processor accounts
• Serve as executive sponsor for strategic accounts, ensuring high satisfaction, retention, and strategic alignment
• Oversee management of client requests related to solution enhancements, reporting needs, and coordination of new product releases and implementations
• Partner with customers to deeply understand their merchant portfolio dynamics, compliance challenges, and growth objectives
• Define paths of growth for both parties - the customer and VikingCloud
• Work closely with the C-Suite—Product, Security, Technology, Finance, and Operations to align customer needs with business priorities

Director, Account Management – Acquirer and Payment Processor

Security Engineer

• Ability to perform project tasks without the need for direct supervision
• Ability to collect and organize documentation and artifacts for projects
• Assist and coordinate with multiple teams on large scale projects
• Contribute a significant piece of a project deliverable
• Ability to create detailed, professional documentation to be delivered to clients
• Ability to create and recommend remediation for components of security policies
• Provide specific recommendations for a client’s business or technical issues
• Understanding of basic Information Systems including servers, virtualization, infrastructure systems, client-server architecture and databases
• Understanding of multiple standards and regulatory areas including PCI, HIPAA, Data Privacy, Cyber Risk and ISO 27001/27002
• Understand the creation, management, and oversight of Information Security Programs, Business Continuity Planning and Change Control functions for Information Services
• Familiarity with MS Office365 applications
• Ability to travel to support business and client requirements
• Excellent written and verbal communications

Associate Qualified Security Assessor

• Provide assessments and consulting to our clients.
• Manage your own book of work and be the master of your own work schedule.
• Conduct remote assessment activities and travel to client locations for on-site activities.
• Write detailed technical reports and evaluate supporting documentation for proof of compliance with standards and regulations.
• Provide engagement management and high-level project management for delivery of services to multiple clients.

Security Consultant

Account Executive

• Lead all pre-sales activities within the nominated territory
• Maintain extensive knowledge of the Market and Industry regarding Business, Economic, and Technology directions
• Comply with sales processes in a timely and professional manner (Lead Generation, CRM, RFP software, Account Planning etc.)
• Identify, prospect and close new opportunities, while communicating progress effectively to leadership
• Develop, maintain and lead sales plans for new prospects
• Achieve sales targets within the nominated territory in alignment with the designated business plan
• Work closely with prospects and leads to determine their present and future needs, proposing suitable products and services to grow the VikingCloud customer base
• Responsible for onboarding new clients, ensuring complete customer satisfaction objectives are achieved during the initial months of the partnership, while identifying immediate growth opportunities
• Contribute to sales strategies that will define the future of VikingCloud business
• Lead and contribute to the development of winning proposals
• Keep abreast of competitors’ sales strategies and activities within nominated territory
• Communicate and liaise with all professional staff to leverage new business opportunities

Mid-Market Sales Representative

Compliance

• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution.
• Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards.
• Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations.
• Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues.
• Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries.
• Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance.
• Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy.
• Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies.
• Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements.
• Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.

PCI Compliance Specialist, French

• Develop and execute comprehensive go-to-market strategies for VikingCloud's MDR and managed security services.
• Partner with sales leadership to build sales playbooks, competitive battle cards, ROI calculators, proof-of-value frameworks, and win/loss strategies.
• Serve as primary contact for strategic customers and key prospects.
• Own VikingCloud's competitive positioning in the MDR market against players like Arctic Wolf, Rapid7, Huntress, and traditional MSSPs.
• Establish and manage partnerships with technology vendors (EDR, SIEM, threat intelligence), resellers, MSSPs, and industry alliances.
• Ensure service level agreements are met and customer satisfaction remains high.
• Develop business cases, revenue projections, and P&L forecasts for MDR services.

Director, Account Management – Acquirer and Payment Processor

Associate Qualified Security Assessor

Security Consultant

Mid-Market Sales Representative

PCI Compliance Specialist, French

Director – Managed Security Services, Managed Detection and Response