VikingCloud

Software Engineer

• Lead the introduction of agentic AI development practices across the engineering organization
• Own the AI-assisted reverse engineering of the legacy platform
• Define and execute the technology strategy and multi-year engineering roadmap for VikingCloud
• Make critical architectural decisions to decompose legacy systems and establish shared services
• Transform today's manual QA and deployment processes into a fully automated, rapid-release engineering engine
• Build a metrics-driven engineering culture from the ground up with defined KPIs
• Unify the engineering organization under a single, modern development methodology
• Partner closely with the EVP of Global Product to ensure alignment between product strategy and engineering execution

Executive Vice President – Global Engineering

Sales

• Own and execute a new business sales strategy within an assigned geography, targeting Enterprise and Mid-Enterprise prospects.
• Develop and manage a robust pipeline of opportunities through proactive outreach, territory planning, and account-based selling.
• Lead consultative sales cycles by identifying business pain, aligning VikingCloud’s offerings, and crafting compelling value propositions.
• Apply best-in-class sales methodologies including MEDDICC or strategic selling to guide deals from qualification to close.
• Conduct executive-level discovery, presentations, and negotiations with CISO, CIO, CTO, and compliance and/or security decision-makers.
• Build and nurture long-term relationships with prospects and clients to drive multi-year, high-value contracts.
• Deliver accurate sales forecasts and meet or exceed assigned ARR (Annual Recurring Revenue) and quota commitments.
• Leverage Salesforce.com to manage pipeline, track activity, and ensure deal visibility and forecasting accuracy.
• Collaborate cross-functionally with marketing, solutions engineering, legal, and product to drive deal success.

Regional Sales Manager

Compliance

• Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution.
• Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards.
• Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations.
• Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues.
• Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries.
• Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance.
• Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy.
• Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies.
• Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements.
• Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.

VikingCloud

Executive Vice President – Global Engineering

Regional Sales Manager

PCI Compliance Specialist, PDS Program

PCI Compliance Specialist, French