PCI Compliance Specialist, French

VikingCloud

Customer Support role for PCI compliance providing assistance across multiple channels at VikingCloud. Ensure regulatory adherence while resolving customer issues effectively in a remote environment.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $16 - $18 per hourWebsite

About the role

Key responsibilities & impact

Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution.
Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards.
Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations.
Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues.
Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries.
Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance.
Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy.
Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies.
Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements.
Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.

Requirements

What you’ll need

Minimum education: High school diploma or equivalent.
1+ years of experience in a call center customer support role
Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
Clear communicator with active listening skills
Professional phone presence and soft skills
Detail-oriented and able to handle multiple tasks
Solid decision-making and problem-solving abilities

Benefits

Comp & perks

medical
dental
vision
other benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PCI-DSS compliancecustomer supportproblem-solvinganalytical skillsfirst-contact resolutionprocess improvementdocumentationperformance metricsMicrosoft Office Suitemulti-tasking

Soft Skills

clear communicationactive listeningprofessional phone presencedetail-orienteddecision-makingindependenceaccountabilityconflict resolutioncustomer interactiontime management