PCI Compliance Specialist, PDS Program

VikingCloud

Customer Support Specialist delivering PCI compliance assistance via multiple channels. Working with customers to resolve inquiries and ensure compliance standards are met.

Posted 6/19/2026full-timeRemote • Arizona, Illinois • 🇺🇸 United StatesJunior💰 $16 - $18 per hourWebsite

About the role

Key responsibilities & impact

Provide customer support across an omni-channel environment, including inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution.
Guide users through the PCI-DSS compliance process, delivering clear, step-by-step instructions to maintain regulatory and security standards.
Assist customers in accessing, navigating, and troubleshooting the online platform, ensuring issues are addressed with minimal disruption to operations.
Demonstrate strong analytical and problem-solving skills by leveraging available knowledge bases, tools, and resources to independently resolve complex issues.
Prioritize first-contact resolution by efficiently collecting, verifying, and applying the necessary information to address inquiries.
Proactively identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends that impact efficiency or compliance.
Manage workload effectively and work independently without direct supervision, maintaining accountability for productivity and accuracy.
Handle escalations and difficult conversations with professionalism, focusing on resolution and adherence to company policies.
Ensure all customer interactions are documented thoroughly and accurately in internal systems, following established protocols and compliance requirements.
Consistently achieve or exceed performance metrics, service level standards, and quality expectations across all support channels.

Requirements

What you’ll need

Minimum education: High school diploma or equivalent.
1+ years of experience in a call center customer support role
Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
Collaborative, upbeat, and customer-focused
Clear communicator with active listening skills
Professional phone presence and soft skills
Detail-oriented and able to handle multiple tasks
Solid decision-making and problem-solving abilities

Benefits

Comp & perks

medical
dental
vision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportPCI-DSS complianceproblem-solvinganalytical skillsfirst-contact resolutionprocess improvementdocumentationperformance metricsMicrosoft Office Suitemulti-tasking

Soft Skills

collaborativecustomer-focusedclear communicatoractive listeningprofessional phone presencedetail-orienteddecision-makingindependent workaccountabilityhandling difficult conversations