ViiV Healthcare

Director

• Develop and implement a global omnichannel strategy to enhance digital fluency, improve Customer Experience (CX), and drive adoption of global strategies, tools and platforms across markets.
• Design, scale and embed omnichannel capabilities (e.g. segmentation, personalization, content optimization) globally ensuring they meet business objectives by collaborating across different teams.
• CX global business plan lead working very closely with Global Brand teams, advocating for customer-centric strategies informed by insights from healthcare professionals (HCPs), patients and stakeholders.
• Drive innovation by identifying opportunities, adopting new digital tools and platforms that connect online and offline channels.
• Lead CX capability across ViiV, including identification of gaps and areas to focus on, Omnichannel capabilities within Learning & Development Platform, the annual Digital Excellence Maturity Assessment (DEMA)
• Collaborate with the Data & Analytics team to define KPIs and develop actionable insights from customer data, optimizing omnichannel strategies and ensuring relevance and impact of campaigns and engagement efforts.
• Monitor and report on the effectiveness of omnichannel initiatives, providing recommendations to enhance performance and ROI.
• Ensure all omnichannel strategies adhere to relevant regulatory, privacy, and compliance requirements, particularly in the highly regulated healthcare environment.
• Champion ethical and responsible use of data and technology in all initiatives.

Global Omnichannel Capabilities Director

Events

• Align and execute on business strategy – marketing, market access pull-through, launches, multi-channel customer engagement, and employee development, to deliver exceptional results.
• Prioritize and customize Regional investments/resources (People and Promotion) in a manner which maximizes top and bottom-line growth of the local market based upon identified opportunities as a result of evolving business environment.
• Understand and Integrate Regional healthcare ecosystem trends into business plans (payer – public and private, local economics, health-system & providers – including value and quality, and competition) to maximize success.
• Deliver and adapt execution plans to achieve performance goals and objectives utilizing; KPIs, scaling of successes, business problem solving, etc.
• Develop and foster external relationships with key influential customers and thought leaders.
• Recruit, hire and develop a high performing team of TAMs.
• Build team capability for current and future needs, including attracting, identifying, and developing a diverse talent pool.
• Create a coaching culture and demonstrate situational leadership to maximize performance and development of each individual and deliver exceptional results for the team.
• Set the tone and culture of the team, role model ViiV Expectations and manage change by leading through transitions with inspiration and high engagement.

Regional Sales Director, HIV Prevention

Medical Director

• play a key role in shaping the future of healthcare
• responsibility for a portfolio of assets in Early Development
• providing strategic medical insights into R&D and commercialisation strategies
• profiling patient pathways
• mapping the treatment landscape and how it may evolve
• identifying gaps and opportunities based on emerging data
• collaborating with a broad range of internal and external stakeholders
• ensuring smooth transition to an asset-specific GML when appointed.

Global Omnichannel Capabilities Director

Regional Sales Director, HIV Prevention

Medical Affairs Director – Early Development