Victory Project

Manager

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence, including maintaining professional ethics, boundaries and client confidentiality.
• Ensure that policies and procedures of the programs are followed.
• Implement best practices in compliance with Victory Programs’ Philosophy of Care and our Housing First philosophy.
• Identify housing options; communicate with landlords; view units with clients.
• Assist clients in locating units in which they’ll use a CoC voucher through Boston Housing Authority to cover the rent.
• Support clients with lease-up, move-in, and access to household basics including furniture, cleaning supplies and food.
• Work collaboratively with others as part of a support team, including other homeless service providers, Housing Specialists at BHA, substance use treatment and recovery counselors, medical providers, and other supportive services providers.
• Obtain signed consent to support and empower clients with the coordination of referrals and housing search, services that may include direct advocacy and support to coordinate with other aspects of the client’s needs.
• Identify housing supports necessary to maintain housing, including access to utilities, timely rent payments, tenancy responsibilities, and eviction prevention.
• Identify and provide referrals and support related income maximization, connections to job training and job search assistance, access to benefits, nutritional assistance, healthcare and behavioral health services, and additional housing search as needed.
• Meet with clients where they are: in substance use programs, in shelters, and in the community as needed, providing weekly case management unless otherwise noted.
• Accompany clients to resource-related appointments, appeals, and following up on submitted client applications.
• Using a client-centered approach, document individualized plans for clients for support services coordination. Goals need to be achievable, concrete, measurable and time limited.
• Promote access to and participation in the community and neighborhood, including the gathering and distributing information regarding community meetings, events, and resources.
• Develop a wide-ranging resource network for people experiencing homelessness in the Boston area.
• Provide coordination, linkage and follow-up with existing service programs to maximize access to services.
• Maintain timely and accurate records of all client work, completing all program required assessments and case notes in both internal and external data systems.
• Maintain clear, concise and accurate client files and data-based records.
• Complete any additional agency or funder reports as requested by your immediate supervisor or other designated person.
• Attend weekly team meetings, weekly supervision, monthly clinical supervision meetings.
• Attend staff meetings, complete required trainings and work collaboratively with the Program Director to identify additional training needs.

Housing Stabilization Case Manager