Victory Project

Human Resources

• Responsible for maintaining, updating and reporting on all Human Resources information
• Provide information to agency staff and prepare reports and documents for the Human Resources Department
• Provide support to the Senior Management team
• Responsible for the planning and administration of employee benefit programs
• Collaborate with both the Human Resources and Finance departments to coordinate the daily administration of employee benefits
• Communicate benefit plan details, addressing and resolving inquiries, and escalating complex cases as needed
• Manage HRIS functions in Paylocity, facilitating accurate data collection and robust reporting capabilities
• Oversee and execute onboarding processes for all new hires
• Track and respond to all state unemployment insurance notices
• Coordinates daily benefits administration
• Administer benefits systems online, ensuring data integrity and accurate electronic submissions to vendors
• Manage Massachusetts Paid Family and Medical Leave (PFML) and federal FMLA processes
• Administer leaves of absence and disability claims
• Collaborate with the HR team and other members of the VPI staff to ensure seamless coordination and deliver exceptional service and support

HR Generalist

Project Manager

• Coordinate day-to-day implementation of CSP-HI-funded program activities
• Ensure compliance with all funding requirements, reporting deadlines, and documentation standards
• Track program deliverables, outputs, and outcomes in alignment with funder expectations
• Maintain organized systems for monitoring project milestones and required submissions
• Serve as primary liaison regarding program operations
• Support preparation of program reports, audits, site visits, and funder communications
• Monitor data quality and ensure timely and accurate entry into required systems
• Provide coordination support to case management staff to ensure consistency in service delivery
• Prioritize intraagency collaboration: work closely with VPI programs to ensure clients receive uninterrupted services when transitioning from temporary shelter or programs to permanent housing and ongoing stabilization supports through CSP-HI
• Assist in developing tools that support case managers
• Support onboarding and training of case managers in program procedures and documentation
• Provide ongoing training and coaching to staff, focusing on CSP-HI stabilization standards
• Monitor caseload assignments to ensure equitable distribution and timely service delivery
• Facilitate monthly internal agency team meetings and represent the program at state and partner CSP-HI meetings
• Maintain a direct caseload of clients at various stages of the housing continuum
• Assist clients with program enrollment, insurance navigation, and accessing primary/specialist healthcare
• Conduct strengths-based assessments to develop concrete, measurable, and time-limited service plans
• Support clients through the processes of lease-up, move-in, and housing stabilization
• Conduct regular home visits and community outreach to monitor housing stability, identify early warning signs of crisis, and provide immediate intervention
• Support clients with independent living skills, including budgeting, lease compliance, neighborhood engagement and household management
• Act as a liaison between internal/external housing providers, mental health services, and substance use treatment programs
• Represent the program in the community and to designated partners and funding entities
• Identify alternative funding sources supportive of the program mission

Case Management Project Coordinator

Financial Planning and Analysis

• Develop and implement the organization’s financial strategy, in alignment with its mission, vision, and long-term goals
• Provide strategic guidance to the CEO and Board of Directors on financial decision-making
• Lead and manage the finance team to ensure efficient financial operations, including billing, accounts payable, and payroll
• Foster a culture of financial transparency, collaboration, and accountability across the organization
• Oversee the preparation and analysis of monthly, quarterly, and annual financial statements
• Prepare detailed and accurate financial forecasts, budgets, and cash flow projections
• Monitor financial performance against budget, analyze variances, and make recommendations for corrective actions
• Provide regular reports to the CEO, Board, and other stakeholders on financial status, forecasts, and key performance indicators (KPIs)
• Ensure compliance with all federal, state, and local regulations, including grant-specific reporting requirements
• Oversee audits, tax filings, and other external reporting, ensuring accurate and timely submissions
• Assess and mitigate financial risks, ensuring robust internal controls, fraud prevention measures, and financial governance policies
• Manage the organization’s relationships with external auditors, regulatory agencies, and other financial stakeholders
• Lead the annual budgeting process in collaboration with department heads and senior leadership
• Develop financial models and recommend appropriate resource allocation strategies to optimize program delivery
• Support and guide department managers in managing budgets, tracking expenses, and maximizing financial efficiency
• Oversee all aspects of the organization’s revenue cycle, including billing, reimbursement, and collections
• Ensure adherence to federal and state guidelines, and identify opportunities for improved revenue cycle processes
• Lead initiatives to improve payer mix, maximize revenue, and reduce denials
• Develop and assess financial plans for the organization’s growth, including opportunities for expansion, grant funding, and new services
• Analyze potential mergers, acquisitions, partnerships, and joint ventures from a financial perspective

Chief Financial Officer

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Financial Assistant

Manager

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence, including maintaining professional ethics, boundaries and client confidentiality.
• Ensure that policies and procedures of the programs are followed.
• Implement best practices in compliance with Victory Programs’ Philosophy of Care and our Housing First philosophy.
• Identify housing options; communicate with landlords; view units with clients.
• Assist clients in locating units in which they’ll use a CoC voucher through Boston Housing Authority to cover the rent.
• Support clients with lease-up, move-in, and access to household basics including furniture, cleaning supplies and food.
• Work collaboratively with others as part of a support team, including other homeless service providers, Housing Specialists at BHA, substance use treatment and recovery counselors, medical providers, and other supportive services providers.
• Obtain signed consent to support and empower clients with the coordination of referrals and housing search, services that may include direct advocacy and support to coordinate with other aspects of the client’s needs.
• Identify housing supports necessary to maintain housing, including access to utilities, timely rent payments, tenancy responsibilities, and eviction prevention.
• Identify and provide referrals and support related income maximization, connections to job training and job search assistance, access to benefits, nutritional assistance, healthcare and behavioral health services, and additional housing search as needed.
• Meet with clients where they are: in substance use programs, in shelters, and in the community as needed, providing weekly case management unless otherwise noted.
• Accompany clients to resource-related appointments, appeals, and following up on submitted client applications.
• Using a client-centered approach, document individualized plans for clients for support services coordination. Goals need to be achievable, concrete, measurable and time limited.
• Promote access to and participation in the community and neighborhood, including the gathering and distributing information regarding community meetings, events, and resources.
• Develop a wide-ranging resource network for people experiencing homelessness in the Boston area.
• Provide coordination, linkage and follow-up with existing service programs to maximize access to services.
• Maintain timely and accurate records of all client work, completing all program required assessments and case notes in both internal and external data systems.
• Maintain clear, concise and accurate client files and data-based records.
• Complete any additional agency or funder reports as requested by your immediate supervisor or other designated person.
• Attend weekly team meetings, weekly supervision, monthly clinical supervision meetings.
• Attend staff meetings, complete required trainings and work collaboratively with the Program Director to identify additional training needs.

HR Generalist

Case Management Project Coordinator

Chief Financial Officer

Financial Assistant

Housing Stabilization Case Manager