Rental Assistance Program Specialist

Victory Project

Rental Assistance Program Specialist managing applications for short-term housing and utility assistance programs at Victory Programs. Collaborating with clients and advocates to enforce RAP policies and processes.

Posted 7/17/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJunior💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client advocacy, particularly in housing services and case management, while maintaining strong organizational and communication skills. Proficient in administrative tasks and data management to support rental assistance programs effectively.

Highest-signal resume keywords

Client Advocacy ExperienceCase ManagementStrong Administrative SkillsHIV Services KnowledgeCPR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Housing SearchApplication ProcessingData CollectionDocumentation ProceduresEHR Management

Soft Skills

Attention to DetailOrganizational SkillsWritten CommunicationVerbal CommunicationTeam Collaboration

Tools & Technologies

Google Office SuitesTracking SpreadsheetsElectronic Record Keeping

Certifications & Qualifications

CPR CertificationTB Screening

Industry Keywords

Rental Assistance ProgramHomelessness PreventionUtility AssistanceHarm Reduction PhilosophyHousing Authorities

About the role

Key responsibilities & impact

Process applications for Rental Start-Up, Homelessness Prevention and Utility Assistance
Provide system navigation to advocates/case managers and property owners/managers
Complete administrative duties required to support the Rental Assistance Program (RAP) Team
Act in accordance with Victory Programs, Inc.’s Standards of Excellence
Responsible for enforcing all policies and procedures of the program
Process Utility Assistance, Rental Start-Up, and Homelessness Prevention Program Applications
Collaborate with and advise providers on RAP eligibility and application submissions
Assess housing service plans as needed and work with case managers
Act as a liaison between clients and landlords while maintaining confidentiality
Create and maintain electronic and written records of rental assistance and utility requests
Maintain documentation procedures and collect data into EHR and tracking spreadsheets
Communicate with internal and external providers for RAP questions
Assist in training with internal and external providers

Requirements

What you’ll need

Bachelor’s degree with 1-2 years experience preferred, or High school diploma with 3 or more years of client advocacy experience
Relevant advocacy experience including Housing search; Case management; HIV services
Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred
Openness to harm reduction philosophy
Strong administrative skills and the ability to pay close and accurate attention to details
Ability to work independently and cooperatively as a member of a professional team
Strong organizational, written, and verbal communication skills
Strong computer skills, including Google office suites and Internet use
Must be CPR certified (may be obtained upon hire)
Complete TB screening (may be obtained upon hire)

Benefits

Comp & perks

75% health and 25% dental employer premium contribution
100% employer paid disability and life insurance
Generous paid time off package including vacation, sick, and personal time as well as holidays
Upon hire, up to 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation