Victoria Park Medispa

Appointment Setter

• Answer phone calls and emails for all our clinics, adhering to Victoria Park standards
• Assist clients with booking appointments
• Redirect inquiries to the appropriate department or specialist
• Provide clients with accurate and appropriate information
• Play a key role in helping our doctors and medi‑spa specialists meet their booking targets by using your personality to impress and bring a smile to our clients.

Appointment Scheduling Specialist, Call Center

Manager

• Team leadership and management: Directly manage and support General Managers in overseeing day-to-day operations.
• Provide timely coaching, mentoring, and leadership development to improve General Manager performance and grow talent.
• Conduct regular performance evaluations and set clear expectations for operational performance.
• Operational excellence and execution: Ensure that every location in the region understands expectations and provide clarity that enables clinics and teams to exceed KPIs and targets while aligning with operational standards.
• Collaborate with General Managers to analyze operational reports, develop comprehensive business plans, and implement process improvements.
• Lead initiatives to optimize processes, increase efficiency, and improve client service delivery.
• Set financial targets in coordination with General Managers, including revenue, profitability, and cost control.
• Monitor and manage regional financial statements to ensure locations meet financial objectives.

Regional Manager – Regional Manager

General

• Review Zenoti release notes, updates and new features to identify potential operational benefits.
• Research and evaluate new modules, features and complementary software solutions.
• Conduct feasibility studies and provide recommendations to the IT Director.
• Participate in vendor demos and discovery sessions regarding emerging functionality and integrations.
• Perform testing, configuration and on-site training — availability for 10–30% travel required.
• Configure features, workflows and modules during initial rollout in accordance with operational and IT requirements.
• Execute end-to-end testing, validate functional behavior and document results.
• Prepare change management deliverables including rollout plans, training materials and implementation guidelines.
• Coordinate with the IT team and vendors for integrations or technical dependencies.
• Develop high-quality training materials including user guides, SOPs, video tutorials and quick-reference tools.
• Deliver train-the-trainer sessions to operational leads prior to field deployment.
• Support early implementation phases to ensure adoption and confirm system behavior.
• Transition mature features to operational department owners once validated and stable.
• Lead small- to medium-sized technology and application projects, including scoping, timelines and deliverables.
• Promote cross-department collaboration to gather requirements and communicate project status.
• Ensure project execution adheres to IT processes, documentation standards and quality expectations.
• Assist with issue identification during testing or deployment phases and coordinate resolution with vendors.
• Maintain configuration documentation, test scripts and change logs.
• Identify opportunities to improve workflows, reduce manual work and enhance data consistency.
• Ensure stabilized process transfers to operational teams are clear and well documented.

Application Specialist – Clinic Systems

• Gérer directement et soutenir les directeurs généraux dans leur supervision des opérations quotidiennes.
• Fournir en temps utile des services de coaching, de mentorat et de développement du leadership afin d'améliorer les performances des directeurs généraux et de développer les talents.
• Conduct regular performance evaluations and set clear expectations for operational performance.
• Veiller à ce que chaque emplacement de la région comprenne les attentes, fournir des précisions qui permettent aux cliniques et aux équipes de dépasser les KPI et les objectifs, tout en s'alignant sur les normes opérationnelles.
• Collaborer avec les directeurs généraux pour analyser les rapports opérationnels, élaborer des plans d'affaires complets et mettre en œuvre des améliorations de processus.
• Mener des initiatives pour l'optimisation des processus, l'efficacité et l'amélioration de la prestation de services aux clients.
• Travailler en étroite collaboration avec la direction de l'entreprise pour élaborer et mettre en œuvre des stratégies régionales conformes à la vision et aux objectifs de l'entreprise.
• En collaboration avec le service de formation, veiller à ce que des programmes de formation et de développement soient mis en place pour améliorer les compétences des employés et maintenir des normes de service élevées.
• Travailler en partenariat avec les directeurs généraux et les RH pour recruter, former et retenir les meilleurs talents dans chaque emplacement.

Appointment Scheduling Specialist, Call Center

Regional Manager – Regional Manager

Application Specialist – Clinic Systems

Directeur(trice) Régional(e)