Application Specialist – Clinic Systems

Victoria Park Medispa

Application Specialist supporting Medispa clinics in evaluating and enhancing clinic management software. Responsibilities include software configuration, testing, training, and project management.

Posted 6/25/2026full-timeWestmount • 🇨🇦 CanadaJuniorMid-LevelWebsite

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Hard Skills

system configurationworkflow mappingrequirements gatheringtestingquality assurancechange managementapplication supportIT project coordinationZenoticlinic management systems

Soft Skills

trainingcommunicationdocumentationcollaborationproblem-solvingstakeholder engagementproject managementadaptabilityleadershipinterpersonal skills

Tools & Technologies

ZenotiSOPsvideo tutorialsquick-reference toolschange logstest scriptsproject management toolstraining materialsvendor management systemsdiscovery session tools

Industry Keywords

operational benefitsfeasibility studiesend-to-end testingcross-department collaborationimplementation guidelinesconfiguration documentationdata consistencymanual work reductionIT processesproject execution

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Review Zenoti release notes, updates and new features to identify potential operational benefits.
Research and evaluate new modules, features and complementary software solutions.
Conduct feasibility studies and provide recommendations to the IT Director.
Participate in vendor demos and discovery sessions regarding emerging functionality and integrations.
Perform testing, configuration and on-site training — availability for 10–30% travel required.
Configure features, workflows and modules during initial rollout in accordance with operational and IT requirements.
Execute end-to-end testing, validate functional behavior and document results.
Prepare change management deliverables including rollout plans, training materials and implementation guidelines.
Coordinate with the IT team and vendors for integrations or technical dependencies.
Develop high-quality training materials including user guides, SOPs, video tutorials and quick-reference tools.
Deliver train-the-trainer sessions to operational leads prior to field deployment.
Support early implementation phases to ensure adoption and confirm system behavior.
Transition mature features to operational department owners once validated and stable.
Lead small- to medium-sized technology and application projects, including scoping, timelines and deliverables.
Promote cross-department collaboration to gather requirements and communicate project status.
Ensure project execution adheres to IT processes, documentation standards and quality expectations.
Assist with issue identification during testing or deployment phases and coordinate resolution with vendors.
Maintain configuration documentation, test scripts and change logs.
Identify opportunities to improve workflows, reduce manual work and enhance data consistency.
Ensure stabilized process transfers to operational teams are clear and well documented.

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Business Administration, Computer Science or equivalent experience.
2–5 years of experience in application support, systems analysis or IT project coordination.
Experience with Zenoti or similar clinic/spa/retail management systems is an asset.
Strong understanding of system configuration, workflow mapping and requirements gathering.
Excellent training, communication and documentation skills.
Experience in testing, quality assurance processes and change management.
Comfortable working with both technical and non-technical stakeholders.
The candidate must be able to communicate effectively in French and English to support operations at our Quebec sites (60%) and to assist, guide and collaborate with teams and managers located outside Quebec (Ontario, Manitoba, Alberta — 40% of sites).

Benefits

Comp & perks

Employee Discount: Enjoy discounts on our full range of medical aesthetic services and skincare products to look and feel your best.
Health and Wellness: Comprehensive employee benefits covering health, dental and vision to keep you protected.
Ongoing Training: Access continuous learning and development opportunities, including our company Kindle and annual training funds.
Education Grants: Annual scholarships for courses focused on personal and professional development.