Appointment Scheduling Specialist, Call Center

Victoria Park Medispa

Appointment Specialist handling bookings for a leading Canadian medi-spa company in a remote role. Collaborating with clients and medical staff to ensure exceptional service and scheduling.

Posted 7/8/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer phone calls and emails for all our clinics, adhering to Victoria Park standards
Assist clients with booking appointments
Redirect inquiries to the appropriate department or specialist
Provide clients with accurate and appropriate information
Play a key role in helping our doctors and medi‑spa specialists meet their booking targets by using your personality to impress and bring a smile to our clients.

Requirements

What you’ll need

Experience in a call center, hospitality, or customer service role
Strong interpersonal skills and the ability to deliver excellent customer service
Must have a highly positive, action‑oriented attitude
Ability to maintain first‑class operational standards
Candidate must be bilingual (French and English) to effectively handle incoming calls for our locations in Quebec, Ontario, and Manitoba
Must be available full‑time
Must be available to work Saturdays
Call center team members may occasionally be required to work on public holidays.

Benefits

Comp & perks

Employee Discount: Enjoy savings on our full range of medical aesthetic services and skincare products to help you look and feel your best
Health and Wellness: Our group benefits plan covers health, dental, and vision to keep you protected at every level
Continuing Education: Access ongoing training and development opportunities, including access to our company Kindle and annual training funds
Education Grants: Each year we offer grants for courses focused on personal growth and professional development.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Interpersonal SkillsExcellent Customer ServicePositive Attitude