Delivery Manager
Amber Labs
Cloud
Project Manager, Professional Services
Veza
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Own and manage all parts of project delivery, including timeline, risks/issues, and quality, delivering to the customer's requirements and desired outcomes
- Partner with Sales, Solution Engineering, and prospects/customers to collect requirements, scope, and propose services solutions to meet technical and business needs
- Collaborate closely with one or more deployment, implementation, and consulting engineers and other SMEs to deliver the scope of work quickly and effectively
- Manage customer expectations and communications, including project kickoff and status reporting
- Own and manage project scope, deliverables, and artifacts, including project plans, timelines, and status reports, to provide visibility internally and externally as to the status of the project
- Effectively manage escalations related to issues encountered during implementation and initial customer go-live
- Drive decisions on technical decisions quickly and effectively while also keeping the projects on track
- Cultivate relationships and trust with our customers, helping align on a technical implementation strategy to help them realize success
- Collaborate with sales, support, and other members of the Veza team to deliver a superior customer experience
- Facilitate the sharing of customer feedback internally
Requirements
- A desire to proactively deliver solutions to customers in a fast-paced, high-performing environment.
- 5 or more years of experience working with enterprise customers with technical, cloud-based solutions as a services, onboarding, or implementation project manager or equivalent role.
- Ability to manage complex projects with large enterprise customers
- Proven experience managing customers through challenging situations by finding solutions and workarounds
- Ability to manage multiple engagements in parallel
- Excellent time and organizational management skills and familiarity with modern practices and methodologies
- Experience navigating ambiguity with a self-starter mindset
- Knowledgeable in customer education/ training and guiding troubleshooting issues
- Strong communication skills, with the ability to tailor messaging from front-line engineer to internal and customer leadership
- Superior delivery and project management skills with the ability to have well-structure plans to drive customer timelines
- Experience with Project Management (e.g. Smartsheet, MS Project, Jira, etc.) and PSA (e.g. Certinia/Financial Force) tooling
