Verifiable

Salesforce Services Engineer

Verifiable

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, California, Colorado, Florida, Idaho, Illinois, Kentucky

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.
  • Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
  • Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
  • Track and log time against customer requests, ensuring transparency in effort and accurate scoping.
  • Translate customer needs into defined technical requirements and solution designs.
  • Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live services
  • Deliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
  • Maintain documentation and best practices to support recurring or common post-go-live needs.
  • Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
  • Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.

Requirements

  • 3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment.
  • Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment.
  • Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
  • Experience with managing multiple concurrent requests from live customers.
  • Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets.
  • Experience delivering managed services work such as data imports, admin configuration, and system enhancements.
  • Ability to translate business requirements into scalable and maintainable solutions.
  • Comfortable working in a fast-paced startup environment with evolving priorities.
  • Salesforce certifications such as Sales Cloud Consultant, Business Analyst