Verifiable

Implementation Specialist

• Own and lead new client implementations from sales hand-off through launch. Act as the primary project lead during implementation while partnering closely with the assigned Customer Success Manager to ensure a seamless handoff at go-live.
• Consult and translate requirements. Partner directly with client stakeholders to understand their objectives and map them to Verifiable’s Salesforce-integrated platform.
• Project-manage the implementation. Build and maintain project plans, set clear milestones, drive internal/external coordination, and proactively manage risk and issues.
• Oversee testing, validation, and UAT phases. Ensure delivered solutions align with client specifications.
• Drive change management and stakeholder alignment. Guide client teams through adoption and smooth organizational change.
• Communicate clearly and often. Run regular status calls, provide updates, and maintain strong executive and working-level relationships.
• Coordinate configuration and data work. Collaborate closely with Implementation Engineers and Product to configure Verifiable and guide any custom work.
• Plan onboarding and training. Organize customer enablement sessions and deliver virtual training to ensure smooth adoption.
• Be the product expert. Act as the primary point of contact for customer questions during implementation and help drive best-practice usage of Verifiable.

Implementation Manager

Sales

• Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.
• Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
• Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
• Track and log time against customer requests, ensuring transparency in effort and accurate scoping.
• Translate customer needs into defined technical requirements and solution designs.
• Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live services
• Deliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
• Maintain documentation and best practices to support recurring or common post-go-live needs.
• Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
• Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.

Salesforce Services Engineer

• As a Support and Services Engineer (SSE) at Verifiable, you will serve as the technical point of contact for post-go-live customers, ensuring they continue to get value from our platform. You will handle managed services work, customer escalations, feature rollouts, and Salesforce admin support. Your work bridges the gap between customer success, support, product, and engineering, helping live customers adopt new features, resolve issues, and make configuration updates as their needs evolve.
• You’ll partner closely with CSMs, Support, and Implementation to ensure customer issues are tracked, scoped, and resolved efficiently. This is a hands-on role where you’ll manage configurations, perform upgrades, troubleshoot issues, and proactively drive enhancements for our live customers.
• We are a fully remote company hiring in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA

Salesforce Services Consultant

Engineer

• As a Support and Services Engineer (SSE) at Verifiable, you will serve as the technical point of contact for post-go-live customers, ensuring they continue to get value from our platform.
• You will handle managed services work, customer escalations, feature rollouts, and Salesforce admin support.
• Your work bridges the gap between customer success, support, product, and engineering, helping live customers adopt new features, resolve issues, and make configuration updates as their needs evolve.
• You’ll partner closely with CSMs, Support, and Implementation to ensure customer issues are tracked, scoped, and resolved efficiently.
• This is a hands-on role where you’ll manage configurations, perform upgrades, troubleshoot issues, and proactively drive enhancements for our live customers.
• We are a fully remote company hiring in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA

Support and Services Engineer

Controller

• Verifiable is a credentialing and network monitoring platform built to help healthcare organizations optimize operations with error-free, fast verifications and to stay compliant with ease. We are an official Salesforce vendor, winning the 2024 Salesforce Partner Innovation Award. We work with leading healthcare organizations such as Humana Dental, Zelis, Talkspace, Headway, Empower Pharmacy, and many others.
• About the Role: Verifiable is seeking an experienced and strategic Controller to join our growing finance team. The ideal candidate has a passion for building scalable financial operations within a fast-paced startup environment. You will play a crucial role in mentoring our accounting team and driving the strategic direction of the finance function.
• We are a fully remote company hiring in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA