Enterprise Customer Success Manager

Verifiable

Customer Success Manager at Verifiable ensuring customer onboarding and driving growth. Collaborating with teams to enhance customer relationships and deliver ROI while managing strategic accounts.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success within B2B SaaS, particularly in the healthcare sector, with a strong focus on Salesforce CRM and advanced reporting capabilities. Proven ability to build executive relationships, drive retention, and translate technical concepts into business value.

Highest-signal resume keywords

Senior Customer Success ManagementSalesforce CRM ProficiencyExecutive Relationship-BuildingB2B SaaS ExperienceComplex Client Relationship Navigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Process BuilderCustom ReportingAccount ManagementPipeline BuildingContract Negotiation

Soft Skills

Communication SkillsPresentation SkillsProblem-Solving Skills

Tools & Technologies

SalesforceCRM Tools

Industry Keywords

Healthcare IndustryCustomer SuccessB2B SaaS

About the role

Key responsibilities & impact

Develop Verifiable product expertise to build credibility and add value for customers, including an understanding of underlying technical architecture and APIs for integration discussions.
Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.
Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
Conduct regular touch bases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers.
Identify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services.
Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts.
Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
Support accounts with custom reporting needs outside of the standard product. This includes leveraging advanced reporting features and building Salesforce workflows for complex custom use cases.
Monitor account health and proactively resolve and escalate issues to reduce churn.
Maintain CRM hygiene, ensuring account records and documentation are up to date. This includes optimizing Salesforce instances and ensuring data integrity.
Pursue ongoing healthcare industry and CRM platform education and training.
Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.

Requirements

What you’ll need

5+ years of Senior Customer Success in B2B SaaS (healthcare and Salesforce experience preferred)
Familiarity with Salesforce CRM and customer success tools, including experience building or troubleshooting basic Salesforce process builder/flow automations and reports.
Experience managing a book of business > $3M ARR, building pipeline, & closing deals
Strong Executive relationship-building, communication, presentation and problem-solving skills
Experience navigating complex, matrixed client relationships and driving retention
Proven ability to translate technical concepts into business value for non-technical stakeholders.

Benefits

Comp & perks

Health/Vision/Dental plans
unlimited PTO
new Apple equipment
startup equity as part of your comp package.