Veryon

Analyst

• Assist senior consultants during customer discovery sessions by documenting workflows, pain points, and requirements
• Learn the Tracking+ platform, aviation maintenance processes, and implementation methodology through hands-on project involvement
• Shadow consultants during solution design discussions, demos, and customer walkthroughs
• Support configuration tasks under the guidance of senior consultants
• Help prepare training materials, documentation, and customer-facing resources
• Assist with basic troubleshooting, data validation, and reporting activities
• Participate in solution validation sessions by helping set up demos, prototypes, or test scenarios
• Document gaps between customer needs and product capabilities for consultant review
• Coordinate with internal teams to ensure accurate information flow and timely project execution
• Assist in delivering training sessions or Q&A workshops as your product knowledge grows

Tracking Analyst

Customer Success Manager

• Manage and grow strategic customer relationships across assigned accounts.
• Drive product adoption, customer engagement, retention, and customer satisfaction initiatives.
• Develop customer success plans aligned to customer business objectives, adoption goals, and measurable outcomes.
• Serve as a trusted advisor and primary customer advocate throughout the customer lifecycle.
• Lead onboarding, implementation support, and adoption initiatives for new and existing customers.
• Utilize AI-powered customer engagement tools, CRM systems, and automation platforms to improve communication, workflow efficiency, and customer insights.
• Leverage customer analytics, health scores, and usage trends to proactively identify risks and growth opportunities.
• Use AI-driven workflows to streamline meeting preparation, follow-ups, reporting, and customer engagement activities.
• Identify opportunities for process improvement, workflow automation, and scalable customer success operations.
• Support digital transformation initiatives focused on operational efficiency and customer experience optimization.
• Partner cross-functionally with Product, Engineering, Sales, Marketing, and Support teams to improve customer outcomes.
• Act as the voice of the customer internally by sharing customer feedback, product insights, and operational challenges.
• Support executive business reviews, customer presentations, and strategic account discussions.
• Collaborate with internal stakeholders to improve onboarding experiences, product adoption strategies, and retention programs.
• Serve as the primary escalation point for customer concerns and ensure timely resolution.
• Manage renewals, retention strategies, and churn reduction initiatives.
• Identify expansion, upsell, and cross-sell opportunities aligned with customer goals and product utilization.
• Monitor customer success KPIs including adoption metrics, customer health, engagement trends, and renewal forecasting.
• Maintain accurate customer data and account activity within CRM and customer intelligence platforms.

Consultant

• Act as a trusted advisor to guide clients on best practices and optimal use of the Tracking+ software
• Lead discovery sessions to understand client workflows, pain points, and success criteria
• Evaluate multiple solution approaches and recommend the best-fit configuration for the client’s operational needs
• Translate client needs into well-defined solution designs before escalating to product teams
• Manage training, troubleshooting, and reporting
• Validate proposed solutions with clients through demos, walkthroughs, or prototypes before full implementation
• Identify gaps between client needs and product capabilities, and clearly articulate them when engaging product teams
• Ensure implementations align with both client goals and scalable product standards (avoid over-customization)
• Manage the budget, scope and timeliness of integration projects

Business Consultant

Software Engineer

• Define and execute a company-wide AI strategy aligned with Veryon’s business objectives
• Partner with ELT and SLT to identify, prioritize, and roadmap AI initiatives across all departments
• Partner with Security and Compliance teams to grow and ensure adherence of Veryon’s AI governance, best practices, and responsible AI usage
• Drive organization-wide AI adoption, including training and change management initiatives
• Identify and deliver measurable business value through AI-driven efficiencies and insights
• Lead the integration of AI capabilities across Veryon’s product suite
• Define and execute the roadmap for evolving products into agentic, decision-capable systems
• Collaborate with Product and Engineering teams to prioritize and deliver AI-driven features
• Ensure scalable & reliable deployment of AI/ML models in production environments
• Evaluate and incorporate emerging AI technologies into the product strategy
• Build, lead, and mentor high-performing AI/ML engineering teams
• Drive cross-functional collaboration across all departments of Veryon including technology, product, sales, marketing, customer support, customer success, people operations and finance
• Oversee the full lifecycle of AI solutions (design, development, deployment, optimization)
• Establish KPIs to measure AI impact, adoption, and ROI
• Manage partnerships with external vendors and AI technology providers
• Build lasting relationships with large enterprise customers such as commercial aviation operators and OEMs
• Apply aviation expertise to ensure AI solutions are operationally relevant and compliant
• Identify opportunities to enhance maintenance, diagnostics, and operational performance
• Align AI initiatives with aviation standards, safety, and regulatory requirements

Director of Engineering – AI Adoption

Full-stack Engineer

• Lead the design, development, and scaling of intelligent systems that enhance aviation maintenance, diagnostics, and operational insights
• Focus on advancing AI-driven capabilities across Veryon’s product suite
• Work at the intersection of machine learning, aviation data, and distributed systems
• Build production-grade AI solutions that combine generative AI, telemetry data, and domain expertise
• Mentor team members, influence technical direction, and ensure best practices in building scalable AI systems

Senior Software Engineer – AI/ML

Account Executive

• Own and expand commercial relationships with Veryon’s largest global customers, driving ARR growth through upselling and cross-selling
• Lead complex, multi-million-dollar contract negotiations and renewals across multiple regions
• Aggressively prospect and develop new enterprise opportunities, building a robust global pipeline
• Deliver consultative sales engagements, articulating the business impact of Veryon’s solutions to C-suite stakeholders
• Develop and execute comprehensive account plans aligned with company revenue goals
• Collaborate cross-functionally with Solutions, Product, Legal, and Finance to ensure seamless execution and customer satisfaction
• Maintain accurate forecasting and pipeline visibility, ensuring predictability in revenue outcomes
• Travel internationally to meet with clients, deliver presentations, and support global negotiations

Enterprise Account Executive

• Develop and maintain strong relationships with new and existing customers, ensuring satisfaction, retention, and account growth
• Execute strategic prospecting and lead generation programs, including cold outreach, networking, referrals, and targeted account research
• Identify decision-makers and key stakeholders within prospective customer organizations
• Qualify leads, schedule meetings, conduct discovery, and manage the full sales cycle from prospect to close
• Deliver product demonstrations independently or in partnership with internal product specialists
• Prepare pricing proposals, negotiate commercial terms, and close new business opportunities
• Build customer consensus and act as a trusted advisor for adoption of Veryon Work Center solutions
• Increase overall sales volume, average deal size, and share of wallet within assigned accounts
• Partner with implementation, product, and development teams to ensure accurate scoping, smooth delivery, and customer satisfaction
• Maintain accurate CRM records, pipeline activity, forecasts, and account updates for leadership
• Track KPIs and continuously improve sales velocity, conversion rates, and pipeline effectiveness
• Support additional sales and marketing initiatives as needed

Business Aviation Account Executive

Security Operations

• Configure and administer XDR(dashboard configurations, alert tuning, agent update coordination).
• Monitor, triage, and help investigate security alerts and incidents, including phishing, endpoint, and XDR related activity
• Assist with Harmony SASE policy exclusions, visibility improvements, troubleshooting, and general support of user traffic security controls
• Help with cloud security configuration reviews, hardening efforts, and reduction of unnecessary exposure across the environment (finding exposed endpoints, possible attack paths, etc and researching a solution to fix the risk.)
• Takes initiative to find ways to automate workflows.
• Support security driven technical remediation tied to compliance and audit related initiatives, including SOC 2, ISO 27001, and ISO 42001 efforts(gathering evidence, researching and planning remediations, etc)
• Work with IT, DevOps, engineering, and other internal teams to help move security recommendations into actual implemented changes
• Document procedures, findings, technical changes, and remediation work clearly and accurately
• Verification of security findings from customers and vulnerability reports.

SecOps Engineer

Artificial Intelligence

• Partner with functional leaders to gather requirements, define use cases, and translate business needs into AI-enabled operational solutions
• Design and operationalize AI-enabled workflows that improve efficiency, accuracy, or scalability across functions
• Establish and maintain an inventory of AI tools, vendors, and use cases in active use; compare and contrast with traditional B2B SaaS business applications
• Define and track measurements related to business impact, adoption, and operational effectiveness of AI-enabled workflows
• Coordinate with Legal, Security, and IT to ensure AI-enabled solutions meet required standards without slowing delivery
• Enable responsible scaling of AI-driven workflows as adoption increases
• Monitor AI-enabled processes in production and address performance or control gaps
• Other operations-related responsibilities, as required

Tracking Analyst

Customer Success Manager

Business Consultant

Director of Engineering – AI Adoption

Senior Software Engineer – AI/ML

Enterprise Account Executive

Business Aviation Account Executive

SecOps Engineer

AI Operations Manager

Enterprise Account Executive