Vermont XCenter

Implementation Specialist

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing customized solutions.
• Collaborate in requirements-gathering, planning, and training sessions (Kickoff, Discovery, Validations, Trainings, etc.).
• Configure and tailor the monday.com platform with a high degree of customization according to each client's business rules and requirements.
• Support the full implementation lifecycle: Kickoff, Discovery, Development, Validation, Training, Go Live, and Support.
• Prepare technical documentation and support materials, such as Functional Analysis, Technical Analysis, solution documentation, Proof of Concept (PoC), and others.
• Identify opportunities for continuous improvement in platform usage and propose enhancements.
• Ensure strategic adoption of the platform by the client.

Implementation Consultant – Junior

Project Manager

• Lead the planning and tracking of implementation projects.
• Align scope, timelines, deliverables, and responsibilities with the client and internal teams.
• Coordinate implementation phases, acceptance testing (homologation), and go-live.
• Monitor risks, open issues, and schedule deviations.
• Serve as the focal point between the client, product, support, sales, and technical teams.
• Ensure clear and regular communication on project progress.
• Support the resolution of impediments and operational decision-making.
• Ensure proper documentation and formal project closure.
• Monitor the initial stabilization of the solution after go-live.

AI Implementation Project Manager - Mid-level

Consultant

• Gather and validate requirements with clients;
• Design and lead the implementation of AI solutions according to the defined scope;
• Configure features, workflows, and basic integrations;
• Monitor project timeline, milestones, and risks;
• Conduct training and provide guidance for users and involved teams;
• Collaborate with project, product, support, sales, and technical teams;
• Identify gaps, dependencies, and improvement opportunities;
• Ensure clear, organized, and up-to-date delivery documentation;
• Support solution stabilization after go-live.

AI Project Implementation Consultant – Mid-level

• Work directly with clients on implementing the monday.com platform, understanding their needs, mapping processes, and proposing strategic, customized solutions.
• Lead requirements-gathering, planning, validation, and training meetings, ensuring alignment between expectations, deliverables, and project objectives.
• Configure and customize the monday.com platform according to each client's business rules and specific requirements.
• Manage the full implementation lifecycle, from kick-off and discovery to go-live and post-launch support, ensuring delivery quality and a positive customer experience.
• Prepare functional and technical documentation, support materials, workflows, and records related to implementations.
• Identify continuous improvement opportunities, proposing enhancements and new platform use cases.
• Act in a consultative capacity, contributing to strategic solution adoption and strengthening client relationships.

Implementation Consultant – Junior

AI Implementation Project Manager - Mid-level

AI Project Implementation Consultant – Mid-level

Implementation Consultant – Mid/Senior