Senior Director, Pharmacy Product Operations and Strategy
The Cigna Group
Product Operations Manager
Veriforce
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Partner with Product Managers, Product Owners, and Engineering to understand upcoming releases and their operational impacts
- Coordinate and communicate release timelines, key changes, and downstream effects to affected departments (Customer Success, Support, Product Marketing, Training)
- Prepare and distribute comprehensive Product Release Notes and related documentation
- Analyze product analytics (e.g., Pendo) to track adoption and identify friction points
- Collaborate with Product and Customer Success to drive user adoption campaigns or improvements based on usage data
- Recommend improvements to release readiness or delivery processes to enhance customer impact and internal efficiency
- Serve as the internal point of contact for questions related to contractor-facing product releases
- Provide briefings to frontline teams who support or train contractor users
- Coordinate with Product Marketing to align on external messaging and education materials
- Maintain a central repository of release documentation, timelines, and impact summaries
- Facilitate feedback collection from internal teams on release success and areas for improvement
- Contribute to the development of a standardized product delivery playbook for the contractor segment
Requirements
- 5+ years of experience in product delivery, product operations, or similar in a SaaS B2B environment
- Strong understanding of go-to-market readiness, internal communications, and cross-functional alignment
- Experience using analytics tools (e.g., Pendo) to inform decision-making and drive adoption
- Excellent written and verbal communication skills, with the ability to synthesize complex information clearly
- Exceptional project management skills
- Ability to thrive in a fast-paced, cross-functional environment with multiple stakeholders
- Familiarity with the contractor management or compliance industry is a plus
- Job offers contingent on successful completion of a drug screen and background check
