Veeva Systems

Service Delivery Lead, Med Tech CRM

Veeva Systems

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Salary

💰 $80,000 - $200,000 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Accountable for MedTech customer success with CRM Content through efficient and appreciated services
  • Lead a team that excels in software implementation delivery for MedTech CRM solutions
  • Partner with Services Engagement management to ensure services offerings are applicable for the MedTech industry
  • Onboard and enable resources to successfully deliver on MedTech projects
  • Drive hiring, development, capacity planning, utilization, and staffing across projects
  • Manage supply and demand and provide oversight to ensure delivery success
  • Support and coach team to find and create billable work to drive productivity
  • Manage escalations and support sales and pre-sales to build and maintain strong customer relationships
  • Cultivate trusted relationships with customers to drive high-value services
  • Coordinate across projects and Veeva functions to share lessons learned and improve service delivery
  • Provide executive oversight of internal initiatives and serve as project sponsor
  • Build internal network across Sales, Strategy, Product, and Services to champion customer and employee success

Requirements

  • 10+ years of experience in Life Sciences with MedTech expertise
  • 2+ years of management experience
  • Proven track record of managing large complex systems projects and teams
  • Expertise in enterprise software with deep understanding in system integration to drive product implementation
  • Operational excellence in leading Services including utilization and resource management
  • Experience implementing CRM Content Solutions for MedTech (nice to have)
  • Remote, US-based with requirement for Eastern or Central Time
  • Required travel