Vector Solutions

Account Executive

• Develop new business and upsell existing accounts to prospect, qualify and close sales.
• Increase penetration within existing accounts to drive new revenue stream.
• Network successfully to drive new opportunities, sales presentations, online demonstrations, and handle contract negotiation.
• Achieve sales goals as set by management and be able to work independently.
• Additional duties as assigned.

Account Executive – Commercial

Financial Planning and Analysis

• Develop a deep understanding of our business drivers, P&L levers, and performance management processes to serve as a trusted partner across the department and firm.
• Produce accurate monthly and quarterly reporting packages (income statement, balance sheet, cashflows) and deliver analytics, variance analysis, and lender reporting on a GAAP and Proforma basis.
• Lead annual budget planning, managing information flow across business lines and providing actionable analysis to improve forecasting and planning.
• Build and maintain detailed financial models, dashboards, and ad hoc analytics to support strategic initiatives and executive decision-making.
• Partner closely with Revenue Operations to navigate Salesforce.com data needs; collaborate effectively without role overlap.
• Serve as administrator for Adaptive Planning and OfficeConnect: building reports, troubleshooting, and developing new views to improve usability.
• Design automated, scalable processes (coding/scripting as needed) to manage large, cross-functional datasets across Revenue, ACV, and Headcount.
• Identify opportunities to enhance financial processes, streamline reporting, and improve data accuracy and governance.
• Drive multiple projects simultaneously while meeting recurring reporting deadlines, demonstrating reliability, problem-solving, and high-quality delivery.
• Create executive-level presentations to summarize results and deliver clear, value-added insights.
• Generate monthly analytics and variance analysis for each member of the Executive Leadership Team (ELT) to help manage spending and performance, identifying trends and partnering with departments to provide insight and further assessment/analysis when appropriate.
• Ensure consistent, reliable work by checking work, communicating status/progress, fully understanding the deliverables, showing a clear understanding of what is represented in the work product, and formulating value-added insights.

Senior Financial Analyst, FP&A

• Support monthly, quarterly, and annual reporting needs including forecasting, management reporting, lender/investor reporting
• Develop business insights across all functions of the business, partnering with leaders to improve decision making and performance
• Assist in annual budgeting and continuous monitoring of performance against budget, supporting our business to meet or exceed plan metrics
• Develop dynamic financial models to evaluate growth initiatives, investments, and cost optimization opportunities
• Analyze key SaaS metrics including ARR, MRR, bookings, churn, retention, CAC, LTV, and gross margin
• Support private equity reporting requirements and ad hoc performance analysis
• Contribute to data integrity and reporting discipline expected in a high-performing, accountability-focused environment
• Enhance reporting automation and financial systems
• Build scalable solutions to improve processes across the organization
• Support implementation and optimization of FP&A and BI tools
• Other duties as assigned

FP&A Analyst

• Develop and execute sales strategies and plans in order to achieve sales targets
• Attract relevant stakeholders for meetings, organizing the customer in a group format, help create a basis for customer business case
• Demonstrate and clearly differentiate the product from the competition focusing on our clear and compelling value proposition
• Forecast and deliver against substantial revenue targets and achieve the assigned sales volume
• Identify new business opportunities and follow-up the defined business opportunities
• Work with Marketing and Business Development teams to drive lead generation and awareness
• Maintain detailed reports in the CRM system of sales activities including calls, meetings, demonstrations, sales, lost business, and any customer or prospect interactions
• Communicate with customers and leads to identify and understand the issues they are trying to address; identify and suggests solutions to meet those needs
• Organize demonstrations of the functions and utility of products or services to customers based on their needs
• Ensure customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale
• Provide periodic territory sales plans
• Perform other duties as assigned

Enterprise Account Executive – State & Local

Sales

• Develop and execute sales strategies and plans to achieve sales targets
• Drive incremental revenue growth through current customers by upselling and cross-selling Vector’s EHS Software
• Deliver presentations and product demonstrations highlighting our software's key advantages, features, and value propositions
• Learn and maintain in-depth knowledge of industry trends and competition
• Communicate with customers to identify and understand the issues they are trying to address; identify and suggest solutions to meet those needs
• Demonstrate and clearly differentiate Vector Solutions’ products from the competition, focusing on our clear and compelling value proposition
• Work collaboratively with existing B2B sales teams to leverage resources
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

Enterprise Sales Specialist – EHS

Solutions Engineer

• Act as a strategic co-pilot to the AEs, independently leading the technical evaluation phase.
• Expertly demonstrate the comprehensive Vector Solutions suite, prescribing the exact right solution to address stringent government compliance, security, and technical requirements.
• Act as a premier thought leader and domain expert in the market.
• Go beyond standard duties to actively build the Vector brand by creating new content, driving high-profile webinar strategies, and speaking as a featured industry ambassador at government tradeshows and conferences.
• Conduct deep-dive needs assessments. Translate complex agency requirements into actionable, scoped presentation strategies and solution designs.
• Leverage data visualization tools (like Power BI) to build compelling dashboards, highlight key metrics, and demonstrate clear ROI during executive-level presentations and technical evaluations.
• Work hand-in-hand with the proposal and sales teams to provide expert technical responses for complex proposals (including RFPs, RFQs, and RFIs) and co-present customized product strategies directly to agency leadership and key stakeholders.
• Partner strategically with existing clients to deeply understand their evolving needs, proactively identifying opportunities to introduce additional modules or products from our suite to solve their ongoing challenges.
• Serve as an informal leader on the SE team. Lead internal training initiatives, coach peers on product enablement and technical processes, and set the standard for demo excellence.
• Work cross-functionally across departments, serving as a critical feedback loop for our product development team to ensure our technology solutions and future roadmap align perfectly with our clients' mission-critical goals.

Senior Solutions Engineer – Federal/State

• Execute the Technical Win: Partner seamlessly with Account Executives to deliver expert demonstrations of the comprehensive Vector Solutions suite, strategically tailoring the appropriate solution(s) to address the unique compliance, security, and technical requirements of government agencies.
• Be the Architect: Conduct deep-dive needs assessments. Translate complex agency requirements into actionable presentation strategies and solution designs.
• Data-Driven Storytelling: Leverage data visualization tools (like Power BI) to highlight key metrics and demonstrate clear ROI during client presentations and technical evaluations.
• Partner on Proposals: Work hand-in-hand with the proposal and sales teams to provide expert technical responses for complex proposals (including RFPs, RFQs, and RFIs) and co-present customized product strategies directly to agency leadership and key stakeholders.
• Deliver Impactful Webinars: Act as a subject matter expert for scheduled marketing webinars, working from provided topics and discussion points to deliver compelling, highly technical presentations to our public sector market.
• Be an Active Industry Ambassador: Represent Vector Solutions at government tradeshows and conferences. Go beyond basic booth support by actively engaging attendees, driving prospects to the booth, and conducting on-site technical meetings and demonstrations.
• Ensure Client Success: Act as the technical project manager during the demonstration and evaluation phase, ensuring outcomes meet government client expectations before the final handoff to the implementation team.
• Drive Account Expansion: Partner with existing clients to deeply understand their evolving needs, proactively identifying opportunities to introduce additional modules or products from our suite to solve their ongoing challenges.
• Elevate the Team: Lead internal training initiatives for various teams, coaching them on product enablement, product updates, and technical processes.
• Collaborate & Shape the Product: Work cross-functionally across departments, serving as a critical feedback loop for our product development team to ensure our technology solutions and future roadmap align perfectly with our clients' mission-critical goals.

Solutions Engineer – Federal/State

• Contact businesses to perform needs analysis and provide solutions to these customers.
• Develop trusted partner relationships with key customers to retain and grow revenues.
• Conduct heavy phone prospecting and networking.
• Develop sales presentations, web-ex demonstrations, and handle contract negotiations with minimum supervision.
• Achieve sales goals as set by management and be able to work independently.
• Additional duties as assigned.

Enterprise Account Executive, Commercial

Director

• Own and continuously refine revenue forecasts, planning and performance across business segments utilizing historical data, market trends, and sales projections.
• Own and iterate on scalable analytics systems, including custom dashboards and automated reporting frameworks to ensure GTM leaders have real-time visibility into performance and pipeline health in both CRM Analytics and core SFDC Lightning reporting.
• Monitor performance against targets for new logos, renewals, cross sells and upsells and making necessary adjustments to achieve revenue goals.
• Communicate effectively on KPIs and metrics for Sales, GTM, and CX teams, developing unified reporting standards and visualizations that empower leaders to act quickly and confidently.
• Develop and strengthen relationships with internal departments and stakeholders ensuring effective cross-functional collaboration, aligning data strategy with business priorities to drive top-line growth.
• Refine and expand upon current processes to automate tasks and reporting and improve data capture and utilization in business decisions.
• Champion system and process enhancements that improve data integrity, speed to insight, and adoption of analytics tools across teams.
• Work alongside GTM leadership to define marketing and sales goals, quotas, and territories, and provide insights and recommendations on campaign performance and trends.
• Partner closely with Marketing Operations to link campaign analytics with revenue outcomes, attribution modeling, and ROI analysis.
• Create and maintain capacity models, including headcount and territories by role based on KPIs, metrics, and pipeline goals.
• Lead, mentor, and develop a team, fostering a culture of collaboration, accountability, and innovation.
• Establish a vision for analytics excellence—developing talent, standardizing best practices, and driving adoption of a unified data strategy.
• Act as the key architect and evangelist for revenue insights—owning the roadmap for analytics systems, integrations, and BI tools to enable scalable growth and decision-making.
• Regularly present insights and recommendations to senior leadership, influencing strategic decisions related to revenue acceleration, customer lifecycle optimization, and go-to-market efficiency.

Director, Revenue Insights – Analytics

Customer Support

• Lead the Customer Care team across multiple products by providing ongoing service to customers, including state and federal customers.
• Serve as the escalation point for complex or high-impact customer issues, ensuring timely resolution and clear communication.
• Own and manage performance against established KPIs, including call volume, response time, CSAT, and ticket resolution.
• Monitor workload, ticket trends, and capacity to ensure appropriate coverage and service levels.
• Conduct call monitoring and hands-on coaching to drive continuous improvement in performance and quality.
• Establish clear goals, expectations, and accountability for team members.
• Partner cross-functionally with Commercial, Education, Product, and Operations teams to resolve customer issues and improve the end-to-end customer experience.
• Lead operational and process improvement initiatives within the scope of your team to increase efficiency, scalability, and customer satisfaction.
• Leverage data, automation, AI, and performance insights to enhance workflows, coaching effectiveness, and service delivery.
• Support new Acadis product releases and enhancements through customer readiness planning, documentation, and training coordination.
• Support customers operating in regulated state and federal environments in alignment with contractual and service requirements.
• Manage day-to-day operations of a team of Customer Care team members.

Senior Manager, Customer Care

Enterprise Account Executive – State & Local Government

Performance Marketing

• Gain hands-on exposure to demand generation strategy by supporting integrated marketing campaigns that attract, engage, and nurture prospects across the full buyer journey.
• Learn how inbound and outbound marketing channels work together by participating in email marketing, social media, webinars, website initiatives, digital advertising, and events.
• Develop analytical and data-driven marketing skills by tracking campaign performance, reviewing key metrics, and learning how insights are used to optimize marketing programs.
• Build practical experience with marketing automation and CRM tools (such as HubSpot), including audience segmentation, email deployment, and campaign performance evaluation.
• Collaborate with cross-functional teams including digital marketing, product marketing, creative, and sales development to understand how marketing supports revenue growth and sales alignment.

Demand Generation Marketing Intern

• Develop and execute sales strategies and plans to achieve sales targets
• Drive incremental revenue growth through current customers by upselling and cross-selling Vectors EHS Software
• Deliver presentations and product demonstrations highlighting our software's key advantages, features, and value propositions
• Learn and maintain in-depth knowledge of industry trends and competition
• Communicate with customers to identify and understand the issues they are trying to address; identify and suggest solutions to meet those needs
• Demonstrate and clearly differentiate Vector Solutions products from the competition, focusing on our clear and compelling value proposition
• Work collaboratively with existing B2B sales teams to leverage resources
• Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale

Customer Success Manager

• Drive retention and expansion of customers in your book of business by strategically and tactically advising customers to ensure platform adoption.
• Serve as primary contact for all accounts in your book of business.
• Conduct regular business reviews to measure and achieve success against customer goals.
• Proactively communicate platform updates, best practices, and progress against open issues to your book of business.
• Work cross-functionally and with customers to ensure state law requirements are met through products and trainings.
• Identify and escalate major product issues, client concerns, and retention risks.
• Host best practices webinars and office hours on a rotating schedule.
• Participate in the User Acceptance Testing as requested by senior leadership.
• In tandem with your platform team, work to maintain a helpful and up-to-date knowledge center by identifying needs and creating and updating articles.
• Contribute to team projects as directed by leadership.
• Serve as point of escalation for customer care issues.
• Thoroughly understand your product, including independently providing demonstrations to customers.
• Identify, document, and resolve issues that occur including assisting junior team members with problem solving.
• Lead your platform team of Customer Success Manager colleagues in prioritizing open customer issues, ensuring clear documentation of those issues for visibility to the wider team.
• Actively participate cross-functionally to prioritize product issues based on maximizing retention of the broader customer base, including articulating solutions that capture synergies to address needs of multiple customers.
• Work as a liaison between your book of business, your platforms broader customer base, and internal technical teams to drive action that directly contributes to customer satisfaction, retention, and upsell.
• In response to new product releases, lead the development and deployment of customer-facing documentation, release communication, and how-to knowledge to ensure successful adoption of new features.
• Drive the improvement or new development of practices that improve customer awareness and utilization of Vectors platforms.
• Other duties as assigned.

Account Executive – Commercial

Senior Financial Analyst, FP&A

FP&A Analyst

Enterprise Account Executive – State & Local

Enterprise Sales Specialist – EHS

Senior Solutions Engineer – Federal/State

Solutions Engineer – Federal/State

Enterprise Account Executive, Commercial

Director, Revenue Insights – Analytics

Senior Manager, Customer Care

Enterprise Account Executive – State & Local Government

Demand Generation Marketing Intern

Enterprise Sales Specialist – EHS

Customer Success Manager – Public Safety

Enterprise Sales Specialist – EHS