Senior Account Manager
Response Mine Interactive
SMB Account Manager
Valimail
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the post-sales end-to-end customer relationship for assigned accounts. Understand the health and sentiment of the account, ensuring customer satisfaction.
- Proactively identify customer needs and provide solutions that support growth through upsell and cross-sell opportunities.
- Collaborate with customers to set clear and achievable goals for their success both at a user and executive level.
- Monitor renewal risk indicators, and take proactive actions in partnership with internal teams to mitigate risk.
- Manage and assist with escalations to ensure timely and high-quality resolutions to customer issues and concerns.
- Carry an NRR quota with specific metrics associated with the revenue and renewal cycle
Requirements
- 4+ years of successful experience as a quota-carrying Account Manager or Customer Success Manager within the SaaS industry
- Proven experience with a strong track record of meeting or exceeding individual and team revenue targets.
- A deep understanding of the sales cycle and customer retention strategies.
- Excellent communication skills (verbal, written, and presentation)
- Cross-functional collaborator
- Adaptable, self-disciplined, detail-oriented & well-organized
- Resourceful problem solver who effectively manages competing priorities and raises issues to the accurate channels
Benefits
- Comprehensive health, dental, + vision coverage
- Six weeks of paid parental leave for all parents, and an additional 6 weeks for parents giving birth
- Remote First Company, you can work anywhere within the US
- Unlimited and flexible PTO. We believe balanced, happy, relaxed people do better work
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementupsellingcross-sellingcustomer retention strategiessales cycle managementquota managementrevenue targets
Soft skills
communication skillscollaborationadaptabilityself-disciplinedetail-orientedorganizationproblem solvingpriority management
