Customer Relationship Management: Act as the main point of contact for Genesis customers, managing day-to-day communications, answering questions, and ensuring they have the support needed throughout the launch process.
Onboarding & Execution: Drive the cross-functional execution model across BD, product, marketing, and legal to deliver smooth partner onboarding and successful token launches.
Partner Network Coordination: Identify opportunities to grow the Genesis partner ecosystem and facilitate introductions to drive co-marketing, liquidity, and growth synergies for Genesis projects
Customer Success Program: Build and scale a structured customer success model for Genesis, including onboarding playbooks, cross functional support models, and reporting standards.**Partner Marketing Support: Liaise between partnerships and marketing teams to deliver co-marketing campaigns, spotlight content, and event support for Genesis partners.
BD Support: Support the BD team in identifying and onboarding high value Genesis customers
Requirements
Proven experience in customer success, business development, sales, or partnership management in Web3 or related industries
Demonstrated track record of developing cross-functional operational models that drive demonstrable results
Ability to quarterback fast-paced, complex cross-functional workstreams and own the aggregate output
Proven skill in managing complex, multifaceted relationships and representing the organization with excellence
Ability to switch between multiple contexts fluidly
Deep passion for crypto and blockchain technology, preferably with an interest in Solana
Team player that’s comfortable operating in a fast-paced environment while wearing many different hats
Strong skills in data analysis, sales enablement, and pipeline management
Excellent communication and relationship-building skills
Benefits
Location: Remote
Compensation and benefits: The base compensation range for this role is $115,000-$150,000 per year. Additionally, this role is eligible to participate in the Metaplex’s Foundation’s token incentive plan. Final offer amount will be at the Metaplex Foundation’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.
You will also be eligible to receive health, dental and vision benefits.
Applicant Tracking System Keywords
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