Account Manager, Sales
WP Engine
Technical Account Representative
UWorld
full-time
Posted on:
Location Type: Hybrid
Location: Coppell • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work with the Technical Account Manager, internal and external customers to ensure successful implementation of UWorld products and services
- Handle operational aspects of product fulfillment, customer onboarding experience, product training and support, data collection and reporting
- Define project priorities and success criteria with UWorld staff and university/district/school personnel and manage priorities to ensure successful launches
- Coordinate customer data setup and monitor data transfers
- Monitor implementation plans and ongoing product usage; coordinate customer implementations including Early Adopter and Pilot programs
- Identify best practices to improve customer communications related to product implementation
- Monitor onboarding and post-launch progress; alert stakeholders of launch readiness blocks and implement solutions or workarounds for high priority issues
- Create standardized implementation procedures and training documents
- Provide customer-facing launch training and ongoing support for UWorld learning platform and faculty tools
- Assist in quality assurance and testing of newly released online product and platform features
- Compile customer usage, performance, and other data to determine efficacy of customer implementation
- Support the sales team in monitoring contract renewal opportunities
Requirements
- High School Diploma/GED
- 3-5 years experience in customer service or product support
- Excellent verbal and written communication skills with the ability to call, connect and interact directly with both technical and non-technical customers
- Experience in delivering online or face-face product training and support
- Experience gathering data, summarizing and presenting relevant information to internal and external customers, online and in-person
- Experience successfully organizing, prioritizing and managing simultaneous projects
- Proficient with Microsoft Office and Google Suite
- Knowledgeable about the application of educational technology in the classroom
- Digital product implementation or support experience (preferred)
- Experience working in public or private school, district or university environments (preferred)
- 2-4 Years of post-secondary education (preferred)
Benefits
- Competitive compensation based on experience with annual bonus opportunity
- Hybrid schedule of 1 day Remote and 4 days on-site
- Excellent work life balance
- Paid time off (based on sliding scale according to hire date and work hours)
- Generous paid holiday schedule that includes the entire week of Christmas off
- Comprehensive benefits package (medical, vision, dental, life, disability)
- 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)
- On-site group fitness classes & relaxed work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproduct supportdata collectiondata reportingproject managementquality assurancedigital product implementationeducational technology
Soft skills
verbal communicationwritten communicationcustomer interactionorganizational skillsprioritizationproblem-solving
Certifications
High School DiplomaGED
