Technical Account Representative
UWorld
Director, Account Management
AlertMedia
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Develop and coach a team of Account Managers in the enterprise, mid-market and SMB segments and guide them with their sales pipeline, from prospecting to close.
- Partner with Sales, Customer Success, Marketing and Renewals leadership to drive cross collaboration and process.
- Help your team build account maps to more effectively up-sell and cross-sell within a set of named accounts.
- Partner with team and internal stakeholders to identify expansion opportunities to meet/exceed expansion revenue targets by understanding customer objectives and use-cases, defining and executing sales plans and proposals, articulating value, identifying new personas and contacts, participating in large customer QBRs, and reviewing renewals and adoption obstacles.
- Collaborate with Marketing to make sure the team is delivering and following up on regular outbound campaigns on new product updates, webinars, trainings, etc.
- Drive enterprise value while focusing on increasing cross-sell product expansion within the larger customer base.
- Guide your team in managing account issues and escalations as it relates to licensing, contracts, and renewals.
- Measured by team’s ability to retain and grow annual recurring revenue while maintaining an exceptional customer experience.
Requirements
- 7+ years of experience in account management and sales with a history of success
- Must have prior enterprise and mid-market sales and account management experience within a SaaS organization
- 3+ years of people management experience
- Experience leading a successful sales team and managing a pipeline of named accounts, and an ability to accurately forecast
- Strong coaching mentality and ability to help elevate others in their career development
- Ability to map account whitespace, connecting the dots in customer organizations and influencing stakeholders from various roles, levels, and profiles to identify and close a deal
- Exceptional interpersonal skills; clear and concise written and oral communication skills
- Comfortable building rapport, negotiating, and setting expectations with stakeholders, including those at the executive level
- Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process
- This is a hybrid role based in Austin, TX. You must be located in Austin or surrounding areas or willing to relocate
- AlertMedia does not currently sponsor applicants for work visas.
Benefits
- Competitive base salary + Uncapped commissions + Company-wide bonus program
- Generous and flexible time off and parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
- Amazing rewards and incentives – we love celebrating each other!
- Commitment to community service with opportunities to give back
- A Best Places to Work company 9 years in a row and numerous other awards
- Access to brand new downtown office with 360-degree views of Austin, high-tech building gym, and nearby running trails
- Access to cutting edge technology – Salesforce, Gong, ZoomInfo, Outreach, Scorecards, etc.
- Ongoing learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales pipeline managementforecastingSaaSup-sellingcross-sellingcustomer successsales plansQBRsannual recurring revenue
Soft skills
coachinginterpersonal skillswritten communicationoral communicationnegotiationrelationship buildinginfluencingadaptabilitycareer development supportproblem-solving
