Senior Client Partner, Customer Success
DoubleVerify
Strategic Account Manager
Lightspeed Systems
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as primary point of contact for a portfolio of school districts in an assigned territory to maximize client value
- Establish trust and rapport with clients, demonstrating deep understanding of district needs and initiatives
- Leverage insights to maximize potential of Lightspeed Systems’ products for clients
- Lead account planning meetings with key stakeholders and serve as a thought partner for clients
- Anticipate needs, mitigate risk, and position accounts for expansion; manage renewals and growth
- Identify and close opportunities for expansion and cross-sell; track all stages in the CRM
- Mitigate client cancellation requests and coordinate cross-functional efforts to save renewals and resolve issues
- Evaluate client health, interpret data, forecast risk, renewal, and expansion within client portfolio
- Navigate and leverage internal tools to measure and report on client experience, account health, product utilization, and value realization
- Take corrective actions on escalations and make recommendations to help clients be more successful
- Maintain accurate CRM data such as client contact information, licenses, pricing, and special agreements
- Travel for client meetings, industry events, and occasional team gatherings as required
Requirements
- Bachelors degree preferred, with minimum 3 years of B2B sales experience, preferably in EdTech or SaaS
- Client-obsessed; seeks to develop deep relationships with key stakeholders to become a strategic thought-partner
- Confident in identifying areas of expansion through cross-selling and upselling
- Excellent communication and presentation skills, both written and verbal
- Ability to understand and articulate complex technical solutions to diverse audiences
- Skilled in consultative selling and solution-based approaches
- Proficient in managing complex sales cycles with multiple stakeholders
- Adept at using CRM systems (Salesforce experience preferred) and sales enablement tools
- Comfortable with remote selling techniques, including video conferencing and virtual demonstrations
- Ability to work independently while also collaborating effectively with a team
- Adaptable and thrives in a fast-paced, evolving environment
- Passionate about education and technology's potential to improve learning outcomes
- Ability to manage time efficiently and effectively in a fast-paced, team environment
- Proficient in Microsoft Office Suite
- This role will require travel for client meetings, industry events, and occasional team gatherings
Benefits
- Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
- Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
- Retirement-- 401(k) matching up to 6%.
- Other-- Work from where it makes sense. Pet insurance.
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week.
- A state-of-the-art fitness center (with outfitted locker rooms).
- Physical therapist onsite regularly.
- Indoor and outdoor casual collaboration spots.
- Pet-friendly office environment.
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B salesconsultative sellingsolution-based approachessales cycles managementcross-sellingupsellingdata interpretationclient health evaluationCRM managementMicrosoft Office Suite
Soft skills
communication skillspresentation skillsrelationship buildingstrategic thinkingadaptabilityindependenceteam collaborationtime managementclient obsessionproblem-solving
