Director of Sales
ASG Technologies
Senior Client Partner, Customer Success
DoubleVerify
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $103,000 - $177,000 per year
Job Level
Senior
About the role
- Take full ownership of renewals for Rockerbox’s high revenue customers, driving all commercial strategy and execution
- Lead customer-facing conversations around pricing, contract terms, and multi-year agreements
- Partner with CSMs to determine the right time to initiate renewal or expansion discussions based on contract and customer needs
- Engage directly with senior stakeholders including procurement, finance, and marketing leads to manage and close renewals
- Identify and pursue expansion opportunities by aligning product capabilities with evolving customer goals
- Own and deliver against renewal and expansion revenue targets
- Deliver accurate forecasts in partnership with Revenue Operations
- Build and improve internal processes for renewals, expansions, and commercial playbooks
- Act as a senior voice within the CS team, operating with autonomy and influencing how we manage customer lifecycle strategy
Requirements
- 5 to 8+ years of experience in renewals, account management, or customer success at a B2B SaaS company
- Proven track record of owning revenue-generating renewals and driving measurable retention and growth outcomes with high revenue customers
- Deep experience negotiating pricing, contract structure, and multi-year agreements
- Demonstrated ability to work independently and drive results without structured oversight
- Ability to build trust quickly and jump into relationships mid-lifecycle
- Strong communicator with a consultative, solution-oriented mindset
- Process-driven with an eagerness to build and refine renewal and upsell workflows
- Thrives in a fast-paced, startup environment with high accountability
- Experience using Salesforce or other CRM tools for forecasting and pipeline management
