Client Partner

• Take full ownership of renewals for Rockerbox’s high revenue customers, driving all commercial strategy and execution
• Lead customer-facing conversations around pricing, contract terms, and multi-year agreements
• Partner with CSMs to determine the right time to initiate renewal or expansion discussions based on contract and customer needs
• Engage directly with senior stakeholders including procurement, finance, and marketing leads to manage and close renewals
• Identify and pursue expansion opportunities by aligning product capabilities with evolving customer goals
• Own and deliver against renewal and expansion revenue targets
• Deliver accurate forecasts in partnership with Revenue Operations
• Build and improve internal processes for renewals, expansions, and commercial playbooks
• Act as a senior voice within the CS team, operating with autonomy and influencing how we manage customer lifecycle strategy

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