Client Manager
Alight Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $54,600 - $101,300 per year
Job Level
JuniorMid-Level
About the role
- The client manager builds a relationship with the client and interacts with the client contacts on a regular basis.
- Understanding the client requirements and can answer questions from both an operational and technological approach.
- Managing projects from beginning to end by working with a global team.
- Coaching, consulting and developing team on best practices.
- Working closely with global team of colleagues focused on client delivery and satisfaction, Main point of contact for client.
- Leading internal and external meetings for ongoing delivery
- Managing the delivery of client reporting including non-standard client reporting needs
- Illustrating proper investigation through a variety of information sources to draw conclusions. Identify when to escalate to Performance Team Leader as needed.
Requirements
- Experience of project and client management experience including multifaceted projects and teams (including onsite and virtual)
- Possess good analytical, problem-solving, and organizational skills
- Possess excellent oral, written, and interpersonal communication skills. Ability to facilitate effective conversations with internal and external clients
- Able to persuade, influence and negotiate. (Must have a track record of influencing indirect parties to accomplish client objectives).
- Able to get adapted with changing priorities. Some travel may be required.
- Experience in Health Welfare/Annual enrollment experience, 2 or more years would be ideal.
- Experience in project management, 2 or more years would be ideal.
- Experience in coaching experience and leveraging work through others, 2 or more years would be ideal.
Benefits
- Options include a variety of health coverage options
- wellbeing and support programs
- retirement
- vacation and sick leave
- maternity, paternity & adoption leave
- continuing education and training
- a number of voluntary benefit options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementclient managementanalytical skillsproblem-solving skillsorganizational skillscoachingconsulting
Soft skills
interpersonal communicationoral communicationwritten communicationpersuasioninfluencenegotiationadaptability