Lightspeed Systems

Director

• Build and run multichannel campaigns that break through the noise—email, ads, social, webinars, nurture sequences, and more
• Keep prospects engaged with always-on nurture programs and timely offers and communications that hit while the iron’s hot
• Create standout webinars: concept, promote, and orchestrate virtual events people actually want to attend—and that keep Lightspeed top of mind long after the session ends
• Lead BDRs to follow up on warm leads and identify new prospects with smart, meaningful outbound
• Collaborate to win: partner with product marketing to nail campaign messaging and positioning and with sales to create campaigns that drive results
• Write with impact: craft campaign copy and email sequences that get opened, clicked, and acted on
• Leverage AI for results: use AI tools to surface insights, spot opportunities, and refine campaigns for maximum performance
• Execute flawlessly: manage multiple campaigns at once, ensuring they launch on time, meet quality standards, and deliver measurable KPIs
• Test, learn, repeat: stay on top of performance data and emerging trends; double down on what works, kill what doesn’t, and share learnings with the team

Senior Campaign Director

Artificial Intelligence

• Manage Salesforce administrative functions, including configuration, data management, reporting, and dashboards.
• Evaluate, scope, and implement Salesforce requests across the organization.
• Manage service desk tickets, testing, upgrades, and new features to ensure platform stability.
• Ensure security compliance, enforce administrative access policies, and respond to system outages.
• Design, build, and administer automated workflows using platforms such as n8n.
• Create and refine prompt templates for AI models to deliver high-quality outputs.
• Manage and maintain API keys and credentials essential to automated workflows.
• Monitor and troubleshoot automation workflows to ensure accuracy, reliability, and performance.
• Stay current with advances in large language models (LLMs), prompt engineering, and emerging AI tools.
• Partner with stakeholders to analyze business processes and recommend automation solutions.
• Build project scopes, deployment schedules, and technical documentation.
• Coordinate with contractors/vendors on Salesforce and automation projects.
• Provide training and guidance to team members on automation best practices.
• Monitor and enforce best practices, documentation, and governance for automation projects, ensuring alignment with company policies and compliance with security standards.
• Support day-to-day MIS department operations as needed.
• Work closely with the Salesforce Product Manager on delegated projects and tasks, collaborating across the organization to drive AI initiatives.

Salesforce and AI Automation Administrator

Support Engineer

• Assist users by identifying, analyzing, and resolving technical issues.
• Communicate proactively with customers, providing solutions, status updates, and recommendations to ensure correct product configuration and usage.
• Help with the configuration and integration of Lightspeed products, identifying and documenting issues for escalation to our Product and Engineering Teams when necessary.
• Manage support requests through various channels, including but not limited to email, chat, and phone.
• Support, monitor, test, and troubleshoot network and device-related issues.
• Stay updated on Lightspeed products, trends, and developments in IP, networking, and related technologies.
• Perform other related duties as assigned.
• Measure success through first touch SLA, resolution rate, productivity, trends, and accurate troubleshooting.
• Collaborate with Product and Engineering to identify trends and prioritize issues impacting customers.
• Collaborate with other teams to ensure case flow and customer communication occurs seamlessly and efficiently.
• Play a vital role in our mission to keep kids safe in school by assisting users, troubleshooting technical issues, and ensuring they get the most out of our products.

Customer Technical Support Specialist

Account Executive

• Support Account Executives and Sales Managers with day-to-day account management tasks.
• Assist in prospecting new business opportunities through research, cold calling, and email outreach.
• Schedule and coordinate client meetings, demos, and presentations.
• Prepare sales materials, proposals, and presentations tailored to client needs.
• Track and document sales activities, opportunities, and pipeline progress in Salesforce.
• Respond to customer and reseller inquiries, escalating as needed to senior team members.
• Attend trade shows, conferences, and sales events to support sales and marketing efforts.
• Learn and understand customer technical needs to better position Lightspeed’s solutions.
• Collaborate with Sales Engineers and other internal teams to ensure client satisfaction.
• Build relationships within assigned accounts and markets to drive long-term growth.

Associate Account Executive

Account Manager

• Serve as primary point of contact for a portfolio of school districts in an assigned territory to maximize client value
• Establish trust and rapport with clients, demonstrating deep understanding of district needs and initiatives
• Leverage insights to maximize potential of Lightspeed Systems’ products for clients
• Lead account planning meetings with key stakeholders and serve as a thought partner for clients
• Anticipate needs, mitigate risk, and position accounts for expansion; manage renewals and growth
• Identify and close opportunities for expansion and cross-sell; track all stages in the CRM
• Mitigate client cancellation requests and coordinate cross-functional efforts to save renewals and resolve issues
• Evaluate client health, interpret data, forecast risk, renewal, and expansion within client portfolio
• Navigate and leverage internal tools to measure and report on client experience, account health, product utilization, and value realization
• Take corrective actions on escalations and make recommendations to help clients be more successful
• Maintain accurate CRM data such as client contact information, licenses, pricing, and special agreements
• Travel for client meetings, industry events, and occasional team gatherings as required

Strategic Account Manager

• Drive new business growth by identifying, pursuing, and closing deals with prospective K-12 school districts in an assigned territory
• Develop new client relationships, understand district needs, and demonstrate how Lightspeed Systems' solutions address their challenges
• Prospecting: Identify and qualify new potential clients within the assigned territory
• Lead Generation: Develop and execute strategies to generate new leads and opportunities
• Solution Selling: Articulate the value proposition of Lightspeed Systems' products to address specific district needs
• Sales Cycle Management: Guide prospects through the entire sales process, from initial contact to closing
• Needs Analysis: Conduct in-depth discovery to understand district challenges and align solutions accordingly
• Proposal Development: Create and present compelling proposals and demonstrations tailored to each prospect's requirements
• Negotiation: Lead contract negotiations to secure favorable terms for both the client and Lightspeed Systems
• Pipeline Management: Maintain an active pipeline of opportunities and accurately forecast sales
• Cross-functional Collaboration: Work effectively with marketing, product, and technical teams to support the sales process
• Market Intelligence: Gather and share insights on market trends, competitor activities, and client needs
• CRM Management: Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM
• Travel to client meetings, industry events, and occasional team gatherings as required

Senior Campaign Director

Salesforce and AI Automation Administrator

Customer Technical Support Specialist

Associate Account Executive

Strategic Account Manager

Strategic Account Executive