Utility Warehouse

Advisor

• Answer customer queries with the aim of sorting things out first time
• Provide the best Customer Care experience to all customers
• Achieve KPIs such as Average Call Handling time, Complaints %, Quality & Compliance, just to name a few!
• Liaise with other departments to resolve queries effectively
• Join team huddles

Contact Centre Advisor

Engineering Manager

• As an Engineering Manager at UW you create clarity, consistency, and momentum in your squad.
• You set direction, ensure high standards in both delivery and quality, and balance short-term goals with long-term sustainability.
• You invest in people through coaching, feedback, and development, while fostering a positive team culture.
• You communicate effectively across levels, manage complexity, and continuously grow as a leader in order to enable your teams to do their best work.
• You will take responsibility for the technical decisions the squad makes and ensure they align with company and technical strategy.
• You will define team goals and drive prioritisation within the team to best achieve those goals.
• You will work with the Product Manager and team to set objectives and key results (OKRs) that align with company goals and identify risks and blockers early to mitigate them.
• You will ensure the squad is staffed with the technical skillsets to deliver objectives, developing skills within team members and/or hiring as needed.
• You will help to resolve interpersonal conflicts and gather, share and act on feedback.
• You will collaborate effectively with cross-functional colleagues, such as UX and data.

Engineering Manager – Energy

Data Engineer

• Design, build, and maintain robust ETL/ELT pipelines to ingest large-scale datasets and high-frequency streams.
• Lead the design and evolution of our enterprise data warehouse, ensuring it is scalable and performant.
• Manage our data transformation layer using Dataform (preferred) or dbt to orchestrate complex, reliable workflows.
• Implement automated testing frameworks and deploy scalable services using Docker and Kubernetes to ensure operational health.
• Act as a strategic partner to Product and Engineering, facilitating data design sessions to optimise how data is ingested and utilised.
• Raise the bar for technical excellence within the squad through code reviews, design sessions, and documenting best practices.

Data Analyst

• Join a small Business Intelligence team working within Operational Support
• Interrogate data in Google Big Query and develop data pipelines for analysis and reporting
• Build a portfolio of reports and dashboards using Looker Studio
• Ensure business alignment, active adoption and trust in numbers
• Curate trusted data models to enable self service analytics
• Manage the access and distribution of reports
• Adopt best practice data management techniques
• Be accountable for servicing information to our operations managers and team leaders

Contact Centre Advisor

Engineering Manager – Energy

Data Engineer

Data Analyst – Customer Operations