Utility Warehouse

Customer Support

• First point of contact for customers across phone, email, and live chat
• Troubleshoot telecoms issues from service entry point (phone socket) to some device support
• Manage faults such as slow internet, poor/no connectivity, noisy line or no dial tone
• Handle data and email retrieval issues, billing and barring issues, and take payments
• Offer new or additional services where appropriate
• Aim for First Call Resolution and meet KPIs (Customer Ease Score, Average Handling Time, Quality & Compliance)
• Support colleagues across other areas when required
• Participate in 4 weeks remote training and ongoing development

Customer Service Advisor

Data Analyst

• Turn data into insights to support decision-making across departments.
• Work closely with stakeholders to understand business needs and translate challenges into data-driven opportunities.
• Proactively analyse operational performance to pinpoint improvement areas, uncover root causes, and recommend measurable solutions.
• Design, build, and maintain dashboards and reports (e.g., Looker Studio) providing real-time visibility into key metrics.
• Transform large, complex datasets into clear insights to influence decision-making and drive growth.
• Collaborate cross-functionally with BI Analysts, Data Engineers and other teams to ensure data integrity and availability.
• Present findings to audiences from technical teams to senior leadership.
• Lead development and adoption of data governance best practices.
• Identify opportunities to automate processes, enhance reporting efficiency, and innovate analytics delivery.
• Role is a 9-month fixed-term contract, starting immediately, remote based in the UK.

Business Data Analyst - Business Intelligence

• Act as a strategic partner to stakeholders, translating business challenges into data-driven opportunities
• Proactively analyse operational performance to pinpoint areas within Operations that need improvement, uncover root causes, and recommend impactful, measurable solutions
• Transform large, complex datasets into clear insights that influence decision-making and drive business growth
• Design, build, and maintain compelling dashboards and reports (e.g., Looker Studio) that provide real-time visibility into key metrics and trends
• Work cross-functionally with BI Analysts, Data Engineers, and other teams to ensure data integrity, consistency, and availability
• Present findings in a clear, compelling manner to audiences at all levels, from technical teams to senior leadership
• Lead the development and adoption of data governance best practices, ensuring accuracy, compliance, and transparency in reporting
• Continuously identify opportunities to automate processes, enhance reporting efficiency, and innovate in analytics delivery
• Role is a 9-month fixed term contract, remote role based in the UK

Business Data Analyst – Business Intelligence

• Provide customer support via phone, email, and live chat
• Resolve customer inquiries and technical issues
• Maintain accurate customer records in CRM system
• Collaborate with internal teams to escalate complex issues