Utility Warehouse

Advisor

• Manage inbound calls from existing UW customers moving out and deciding whether to close accounts or transfer services
• Handle landlord requests to close UW accounts due to new tenants or sold properties
• Assist new occupiers moving into UW-supplied properties
• Handle existing customers’ requests to cancel services or close accounts
• Meet call-handling KPIs
• Achieve sales targets, including New Occupier Move In and Retention conversion percentages
• Complete outstanding tasks and callbacks
• Attend training and upskilling sessions
• Participate in team huddles

Homemoves and Retentions Advisor

Engineering Manager

• Co-lead an autonomous engineering squad alongside a Product Manager
• Create clarity, consistency and momentum within the squad
• Raise the team’s voice to senior leadership
• Act as a bridge between the squad and business stakeholders
• Take responsibility for technical decisions and alignment with company and technical strategy
• Identify and improve engineering practices
• Define team goals and drive prioritisation
• Establish practices to meet security and operational SLOs
• Coordinate organisation-wide on-call coverage
• Lead regular metrics reviews for coverage and performance
• Set OKRs with the Product Manager and team
• Identify and mitigate risks and blockers
• Measure and improve team performance and delivery predictability
• Communicate progress against OKRs, KPIs and milestones
• Co-lead annual and quarterly squad planning
• Staff the squad with required technical skills and hire as needed
• Onboard, train, develop and coach direct reports
• Participate in performance calibration and promotion reviews
• Communicate company, department and pillar strategy to the squad
• Provide business insight and context to stakeholders
• Foster a healthy team culture and resolve interpersonal conflicts
• Communicate organisational changes to the squad
• Collaborate with UX, Data and other cross-functional colleagues
• Ensure team OpEx and CapEx expenditures align with budgets

Engineering Manager – Energy

Full-stack Engineer

• Define team goals, align proposed work with objectives, and drive prioritisation
• Design and implement complex technical solutions aligned with company strategy
• Influence engineering guidelines and standards across the wider engineering group
• Take responsibility for technical decisions within the team across multiple technologies
• Own large technical features from design through completion
• Make informed trade-offs between progress and perfection
• Provide technical direction to the squad
• Proactively tackle technical debt and reduce complexity in services and processes
• Develop high-level understanding of UW’s multi-service business model
• Lead discussions on how squad work contributes to company strategy
• Mentor engineers through pairing and code reviews
• Lead complex projects and discovery into unknowns
• Build platforms and services supporting UW’s Partner proposition
• Develop scalable, reliable systems using Go, Postgres, Kafka, and Kubernetes
• Own deployments end-to-end within the team’s Kubernetes namespaces
• Improve lead routing, partner onboarding, and Partner business-management experiences
• Collaborate with product managers, designers, and engineers in autonomous teams

Senior Software Engineer – Partner

• Support the technical direction and development of a small engineering team
• Collaborate with the Product Manager to shape priorities and balance new work with improvements
• Connect with engineering leaders across the organisation to share practices and strengthen engineering culture
• Make technical decisions aligned with company and technical strategy
• Identify engineering practice improvements
• Define team goals and drive prioritisation
• Establish practices to meet security and operational SLOs
• Coordinate organisation-wide on-call coverage
• Lead regular metrics reviews for coverage and performance
• Set OKRs with the Product Manager and team
• Identify and mitigate risks and blockers
• Measure team performance and communicate progress against OKRs, KPIs and milestones
• Co-lead annual and quarterly squad planning
• Staff the squad with required technical skillsets, including hiring as needed
• Onboard, train, develop and coach reports
• Participate in performance calibration and promotion reviews
• Communicate company, department and pillar strategy to the squad
• Resolve interpersonal conflicts and gather, share and act on feedback
• Communicate company and department changes
• Collaborate with UX, data and other cross-functional colleagues
• Co-lead the squad with the Product Manager
• Manage team OpEx and CapEx within budget

Engineering Manager – Partner Proposition

• Answer customer queries with the aim of sorting things out first time
• Provide the best Customer Care experience to all customers
• Achieve KPIs such as Average Call Handling time, Complaints %, Quality & Compliance, just to name a few!
• Liaise with other departments to resolve queries effectively
• Join team huddles

Contact Centre Advisor

• As an Engineering Manager at UW you create clarity, consistency, and momentum in your squad.
• You set direction, ensure high standards in both delivery and quality, and balance short-term goals with long-term sustainability.
• You invest in people through coaching, feedback, and development, while fostering a positive team culture.
• You communicate effectively across levels, manage complexity, and continuously grow as a leader in order to enable your teams to do their best work.
• You will take responsibility for the technical decisions the squad makes and ensure they align with company and technical strategy.
• You will define team goals and drive prioritisation within the team to best achieve those goals.
• You will work with the Product Manager and team to set objectives and key results (OKRs) that align with company goals and identify risks and blockers early to mitigate them.
• You will ensure the squad is staffed with the technical skillsets to deliver objectives, developing skills within team members and/or hiring as needed.
• You will help to resolve interpersonal conflicts and gather, share and act on feedback.
• You will collaborate effectively with cross-functional colleagues, such as UX and data.