Homemoves and Retentions Advisor

Utility Warehouse

Utilities customer advisor handling customer moves, cancellations, and retentions for UW, which bundles energy, broadband, mobile, and insurance. Meeting call-handling KPIs and sales targets.

Posted 9/10/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £26,850 - £32,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales and service skills while effectively managing customer interactions and meeting call-handling KPIs. Exhibits resilience, active listening, and relationship-building abilities to enhance customer satisfaction and retention.

Highest-signal resume keywords

Sales SkillsCustomer Service SkillsActive ListeningRelationship BuildingKPI Achievement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ResiliencePersuasivenessMotivationCan Do Attitude

Certifications & Qualifications

Background Check

Industry Keywords

Call HandlingCustomer RetentionNew Occupier Move InAccount ClosureService Cancellation

About the role

Key responsibilities & impact

Manage inbound calls from existing UW customers moving out and deciding whether to close accounts or transfer services
Handle landlord requests to close UW accounts due to new tenants or sold properties
Assist new occupiers moving into UW-supplied properties
Handle existing customers’ requests to cancel services or close accounts
Meet call-handling KPIs
Achieve sales targets, including New Occupier Move In and Retention conversion percentages
Complete outstanding tasks and callbacks
Attend training and upskilling sessions
Participate in team huddles

Requirements

What you’ll need

Great sales and service skills
Active listening and understanding customers’ needs
Resilience and persuasiveness
A 'can do' attitude
Motivation to improve yourself
Ability to meet targets
Excellent relationship-building skills
Ability to meet call-handling KPIs, including a minimum of 5 calls per hour and 90% adherence
Ability to work 38.5 hours across Monday to Saturdays, including roughly 1 in 2 or 1 in 3 Saturdays
Successful candidates must complete a background check

Benefits

Comp & perks

Commission
Annual performance based bonus
33 days holiday inclusive of Bank Holidays
Full induction and equipment provided with all costs covered by UW
Discount on UW services
Matched contribution pension scheme
Life assurance up to 4x your salary
Employee Assistance Programme including free counselling and legal advice
Free virtual GP service
Discounts on healthcare and medical cash plans
Enhanced family-friendly policies
Team activities throughout the year, virtually and in person
Belonging groups
Ongoing learning, development and training