Contact Centre Advisor

Utility Warehouse

Customer Service Advisor role at Utility Warehouse helping customers with their queries and providing excellent service. Join a team dedicated to customer care in a remote position based in the UK.

Posted 7/18/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £26,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong commitment to providing excellent customer service, effectively resolving queries while achieving key performance indicators. Exhibits emotional intelligence, patience, and the ability to thrive in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExcellenceProblem SolvingEmotional IntelligenceKPI AchievementCalm Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

PatienceEmpathyIntegrityEfficiencyTimekeeping

Industry Keywords

Customer CareCall HandlingQuality & ComplianceComplaints ManagementFast-Paced Environment

About the role

Key responsibilities & impact

Answer customer queries with the aim of sorting things out first time
Provide the best Customer Care experience to all customers
Achieve KPIs such as Average Call Handling time, Complaints %, Quality & Compliance, just to name a few!
Liaise with other departments to resolve queries effectively
Join team huddles

Requirements

What you’ll need

Are you driven by giving an excellent customer service experience and pride yourself on exceeding customer expectations?
Are you comfortable handling challenging, tough and emotive calls, where there is a lot to learn and things are always changing?
Are you a problem solver, who enjoys helping customers with their questions and concerns?
Can you remain calm under pressure and thrive in a fast-paced environment?
Are you motivated by meeting goals and targets and can you demonstrate responsibility, integrity, and efficiency?
Can you demonstrate patience, empathy, and possess emotional intelligence?
Can you demonstrate good timekeeping and commitment?

Benefits

Comp & perks

£26,850 per annum plus a performance based bonus
Training: You'll need to be able to work full time for your first 8 weeks as we support you through your training programme (8.30am - 5.30pm)
33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
A full induction and all the kit you need to do your job
Discount on our services
Share options and Save As You Earn Scheme
A matched contribution pension scheme and life assurance up to 4x your salary.
Employee Assistance Programme including free counselling and legal advice
Free virtual GP service plus discounts on healthcare and medical cash plans
Enhanced family-friendly policies, designed to help you and your family thrive.
Lots of opportunities to have fun with your team throughout the year, virtually and in person.
You can also join our Belonging groups and help UW shape an even more inclusive future.
Ongoing learning, development and training to ensure you thrive in your role