Utica National Insurance Group

Accounts Receivable

• Handle a variety of in office/essential accounts receivable functions within the Credit & Collections department.
• Responsible for assisting with posting cash and correcting errors within the Accounts Receivable systems.
• Receive, prepare and appropriately post all loose cash receipts determining the correct receivable to which to post the payment maintaining daily bank deposit schedule.
• Assist in processing cash receipts received with stubs through Remittance Processing Equipment and prepare bank deposits maintaining daily bank deposit schedule.
• Understand how to find data required to provide billing information by phone or correspondence for Internal and/or External Customers.
• Assist in the review and processing of Return Resolutions and Payments on daily basis and advise appropriate finance contacts when completed.
• Assist in the reconciliation of prior day’s payment transactions including all bank to bank payments, IVR Payments, credit card payments, ACH/EFT payments and paper checks from all payment channels.
• Assist in handling of agent/insured requests requiring a transfer of a misapplied payment, payment transfer request from customer, resolution of unpaid audits, review of an endorsement’s impact on the account, or resolution of reinstatement requirements.
• Perform data entry of prescreened EFT bank withdrawal requests to enable insureds to pay by automated bank withdrawals.
• Understand the review of routine Dividend Payments according to proper business procedure to identify and withhold funds for unpaid balances.
• Investigate Returned Mail and handle according to business procedure.
• Process payments into AS400 billing system.
• Process payments into OPEX machine, creating deposits for the bank.
• Assist the Director and senior technicians with daily internal control report reviews as needed.
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

Accounts Receivable Technician – In Office

Claims Specialist

• Investigate, evaluate, negotiate and resolve commercial general liability claims in a fair and timely manner.
• Thoroughly evaluate and analyze coverage and draft comprehensive coverage position letters.
• Manage the defense of more complex regional commercial general liability claims in multiple jurisdictions in accordance with leading practices.
• Manage non-litigated and some litigated claims.
• Operate on an independent basis with little supervision and settle claims within assigned authority.
• Effectively manage expenses.
• Attend mediations, trials and hearings as needed to include interaction with insureds, agents, and legal representatives.
• Review court decisions, laws and coverage interpretations and have a broad knowledge and understanding of the law and claim practices.
• Able to work independently and serve as a mentor to lesser experienced team members.

Commercial Lines Claims Specialist – Commercial General Liability

• Investigate and handle personal and commercial auto bodily injury claims of a complex and serious nature
• Perform special claims investigations and handle matters requiring broad technical claims knowledge
• Operate on an independent basis with little supervision
• Settle claims within assigned authority
• Maintain contact with attorneys concerning serious claim matters
• Review court decisions, law and coverage interpretations

Senior Claims Specialist – Auto Bodily Injury

Manager

• Leads a team responsible for accurate, timely statistical reporting to regulatory agencies and industry bureaus
• Oversees data collection, validation, and submission processes, ensures compliance with evolving requirements, and manages analysis of regulatory changes
• Collaborates across teams to resolve data issues and improve reporting quality
• Manage team of Statistical and Regulatory Reporting Analysts responsible for statistical and DMV reporting compliance for Utica National Insurance Group
• Ensure the team is extracting and collecting statistical data from all source systems to accurately and timely report to regulatory agencies and bureaus including ISO, NCCI, WCPOLS, DMV, and any state or federal regulatory agency as required
• Manage the team responsible for analyzing and understanding the impact of regulatory bulletins, rating, product rules and claims changes on policy premiums and reporting needs
• Oversee the analysis and help resolve problems with respect to statistical coding and editing of data in all policy and claim systems
• Provides sound regulatory advice to business units or other departments anticipating the statistical and regulatory reporting impact of changes in the business environment and makes recommendations to ensure appropriate reporting
• Track and communicate changes published by reporting agencies and states to ensure we are capturing changes required to report and communicate those changes with all affected departments and business units
• Provide support and leadership over Statistical and Regulatory reporting changes as needed for corporate initiatives and projects, managing resources and providing sound regulatory advice for required data needs for accurate regulatory reporting
• Coordinate with all departments to facilitate project development and statistical and regulatory data integrity and compliance
• Build strong, trusting relationships with business customer teams and DOI contacts to understand needs and ensure proper changes are being implemented
• Identify and lead implementation of departmental projects that support enhanced system capabilities, processes and efficiencies
• Manage and mentor team of Enterprise Statistical and DMV reporting resources including developing training and developmental plans
• Communicate with various levels of management regularly and provide regular status updates on projects, issues and other related Enterprise Reporting activities
• Create and manage budget and for Enterprise Statistical and Reporting including salary and departmental related expenses
• Performs other duties as assigned

Enterprise Statistical Reporting Manager

Analyst

• Prepare and distribute short term cash forecast and make recommendations on funding needs or transfer of excess cash to investments.
• Perform daily bank account reconciliation and maintain account balances.
• Initiate wires and ACH transfers, ensuring all policies and procedures are applied.
• Perform relevant accounting activities and posting of general ledger entries for assigned cash accounts and complete monthly and quarterly reconciliations.
• Provide cash and banking information and analysis to various internal and external sources, including information to the external auditors audit compliance activities associated with monthly/quarter-end close for cash accounts.
• Prepare assigned annual bank service fees budget inputs and provide variance analysis throughout the year.
• Maintain relevant written procedures and process documentation.
• Handle complex assignments and to be able to assist and guide less experienced treasury staff members.
• Performs other duties as assigned. Conforms with all corporate policies and procedures.

Treasury Analyst

Financial Planning and Analysis

• The Director of Treasury & Investment Management is responsible for the liquidity, capital, and financial risk management of a mutual insurance enterprise in support of its policyholders.
• Oversee investment operations, treasury operations, liquidity, banking relationships, and financial risk governance.
• Partner closely with the CFO, Investment Managers & Advisors, and specific sub-committees of the Board of Directors.
• Oversee Credit & Collections team for $2B of annual premium.
• Manage enterprise-wide liquidity management, including operating cash, claim payments, collateral, and investment settlement activity.
• Support capital planning and capital adequacy analysis in coordination with finance, risk, and actuarial teams.
• Manage relationships with banks, custodians, rating agencies, and capital markets participants.

Director of Treasury – Investment Management

• Responsible for liquidity, capital, and financial risk management of a mutual insurance enterprise.
• Oversee investment operations, treasury operations, liquidity, banking relationships, and financial risk governance.
• Partner closely with the CFO, Investment Managers & Advisors, and specific sub-committees of the Board of Directors.
• Oversee investment operations and controls for a ~$4B portfolio.
• Coordinate with external asset managers, custodians, and investment advisors.
• Monitor investment performance, compliance, and operational risks.
• Oversee Credit & Collections team for $2B of annual premium.
• Manage enterprise-wide liquidity management, including operating cash, claim payments, collateral, and investment settlement activity.
• Evaluate and execute capital actions, including dividends from subsidiaries to mutual parent, surplus notes, debt issuance, and capital contributions, as needed.
• Partner with executive leadership on balance sheet optimization and return on capital objectives.
• Manage exposure to interest rate, credit, counterparty, and market risks.
• Support enterprise risk management (ERM), ORSA, and economic capital processes.