Commercial Lines Claims Specialist – Commercial General Liability

Utica National Insurance Group

Claims Specialist responsible for investigating and resolving Southern commercial general liability claims at Utica National Insurance Group. Requires strong claims handling acumen and knowledge of state laws.

Posted 6/12/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $77,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Investigate, evaluate, negotiate and resolve commercial general liability claims in a fair and timely manner.
Thoroughly evaluate and analyze coverage and draft comprehensive coverage position letters.
Manage the defense of more complex regional commercial general liability claims in multiple jurisdictions in accordance with leading practices.
Manage non-litigated and some litigated claims.
Operate on an independent basis with little supervision and settle claims within assigned authority.
Effectively manage expenses.
Attend mediations, trials and hearings as needed to include interaction with insureds, agents, and legal representatives.
Review court decisions, laws and coverage interpretations and have a broad knowledge and understanding of the law and claim practices.
Able to work independently and serve as a mentor to lesser experienced team members.

Requirements

What you’ll need

Four year degree or equivalent experience
5+ years of claim handling experience with commercial general liability experience
Experience in handling litigated files preferred
Knowledge of Southern venues strongly preferred (licensing in TX, GA, NC, SC preferred)
Licensing Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims
Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.

Benefits

Comp & perks

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Personal insurance discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claim handlingcoverage analysisnegotiationlitigated claims managementexpense managementlegal researchdrafting coverage position lettersindependent decision makingmentoring

Soft Skills

communicationproblem solvingindependenceteam leadership

Certifications

adjuster license