UserTesting

System Administrator

• Set up, configure, and maintain MCP (Model Context Protocol) servers
• Enable and manage AI features within existing SaaS platforms
• Provision and support AI agent infrastructure
• Maintain documentation for AI integrations
• Stay current on AI tooling ecosystem
• Support the administration of UserTesting’s IT systems
• Collaborate with cross-functional teams to improve onboarding/offboarding processes

IT System Administrator – AI

Digital Marketing

• Own the front-end development of our websites in Webflow, building reusable components, managing CMS structures, and maintaining accessibility and performance standards.
• Lead our conversion rate optimization (CRO) program by developing testing hypotheses, executing A/B and multivariate experiments, and translating insights into roadmap priorities.
• Establish and maintain governance across all three domain properties, including design system consistency, analytics implementation, page performance, and SEO best practices.
• Develop and execute our organic search strategy, including technical SEO, content architecture, schema markup, and emerging Answer Engine Optimization (AEO) practices.
• Partner with solution marketing, brand, content, and growth marketing teams to prioritize and deliver web initiatives that support business objectives.
• Own reporting across the web portfolio, providing actionable insights from GA4, Google Search Console, and experimentation platforms to inform decision-making.

Senior Digital Marketing Manager

Project Manager

• Review and QA customer-submitted research requests to ensure they are ready for recruitment
• Launch and coordinate participant recruitment through the User Interviews platform
• Manage a high volume of active recruitment requests simultaneously, consistently meeting launch timelines
• Monitor recruitment progress and proactively flag potential issues or delays
• Communicate project updates, timelines, and recommendations to customers through Zendesk email and live chat
• Respond to a high volume of incoming customer tickets and requests with clarity, empathy, and efficiency
• Ability to manage concurrent conversations while maintaining quality and response speed
• Serve as a product expert by staying current on platform features and best practices
• Collaborate with cross-functional teams to resolve issues and ensure smooth project execution
• Assist with queue coverage, ensuring timely responses and SLA adherence
• Identify opportunities to improve internal workflows and customer experience

Project Coordinator

Account Executive

• Manage a portfolio of sub-accounts through structured cadence management and scaled touchpoints (nurture emails and targeted calls).
• Own the full renewal cycle — from early engagement and value validation through negotiation, close, and on-time signature.
• Meet and exceed quarterly and annual targets (Based on GAD quota by account) through a combination of expansion and upsell opportunities, partnered with the GAD.
• Partner with the GAD to own the full sales cycle—from prospecting, discovery, and demo to negotiation and close—using the MEDDPICC methodology.
• Proactively develop proposals in partnership with the GAD that demonstrate ROI and justify expanded platform adoption.
• Partner with GAD and lead the sub-account renewal process—including proactive engagement, value validation, negotiation, and on-time signature—to maximize retention and minimize churn.
• Partner with internal teams (Deal Desk, Finance, Legal, and Revenue Operations) to ensure smooth deal execution.
• Maintain disciplined pipeline management and forecasting accuracy in Salesforce and Gong.
• Continuously improve outreach efficiency using automation, data insights, and scaled playbooks.
• Engage regularly with customers to uncover new opportunities, drive adoption, and secure renewals.
• Develop and execute account-based strategies to expand UserTesting’s footprint within your territory.

Strategic Inside Sales Representative

Business Development Rep

• Identify, qualify, and create new sales opportunities within assigned target accounts and territories
• Proactively engage prospective customers through phone, email, and other outreach channels
• Execute an account-based go-to-market strategy in partnership with Account Executives
• Build trusted relationships with prospects by understanding their business challenges and goals
• Qualify inbound and outbound opportunities and support pipeline development
• Maintain accurate activity tracking and consistently achieve weekly and monthly KPIs
• Represent the company professionally as a first point of contact for prospective customers

Business Development Representative

• Review and QA customer-submitted research requests to ensure they are ready for recruitment
• Ability to work independently on weekends with minimal oversight, exercising sound judgement in prioritizing project launch and and researcher requests
• Launch and coordinate participant recruitment through the User Interviews platform
• Manage a high volume of active recruitment requests simultaneously, consistently meeting launch timelines
• Monitor recruitment progress and proactively flag potential issues or delays
• Communicate project updates, timelines, and recommendations to customers through Zendesk email and live chat
• Respond to a high volume of incoming customer tickets and requests with clarity, empathy, and efficiency
• Ability to manage concurrent conversations while maintaining quality and response speed
• Serve as a product expert by staying current on platform features and best practices
• Collaborate with cross-functional teams to resolve issues and ensure smooth project execution
• Assist with queue coverage, ensuring timely responses and SLA adherence
• Identify opportunities to improve internal workflows and customer experience.

Project Coordinator, Project Operations

Affiliate Manager

• Serve as the primary post-sale value partner for a portfolio of customer accounts
• Help customers define success with UserTesting and develop adoption plans aligned to their business goals
• Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement
• Advise customers on research and insights best practices, methodology selection, and workflow integration
• Translate research concepts into practical guidance for stakeholders with varying levels of research experience
• Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities
• Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions
• Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams
• Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce

Insights Partner

• lead the day-to-day administration of employee benefits programs across EMEA, APAC, and Canada
• manage annual benefits enrollment processes and partner with external vendors, brokers, and internal stakeholders
• ensure compliance with country-specific regulations and internal governance standards
• serve as a subject matter expert for regional benefits programs
• lead participation in compensation surveys
• maintain salary structures and pay ranges
• support annual compensation planning cycles
• develop compensation tools and dashboards
• conduct pay equity analyses
• manage relationships with benefits vendors
• partner with cross-functional stakeholders on Total Rewards initiatives
• maintain data integrity within Workday and support analytics