UserTesting

Sales

• Consistently exceed your annual quota across SaaS and Services in a complex, multi-stakeholder enterprise sales environment
• Identify and develop new opportunities with named, high-fit enterprise accounts within your territory
• Lead full-cycle sales engagements from prospecting through to close, leveraging internal resources and cross-functional teams
• Collaborate with marketing and BDR teams to build pipeline and accelerate customer acquisition
• Articulate the unique business and technical value of UserTesting to both champions and executive decision-makers
• Forecast opportunities accurately, leveraging tools like Salesforce and Clari to track pipeline and performance metrics
• Contribute strategic feedback to enhance our solution offerings and future roadmap

Regional Sales Director

Platform Engineer

• Design, build, and maintain AWS infrastructure using Terraform, reusable modules, and modern IaC patterns.
• Develop and operate Kubernetes (EKS) clusters, ensuring scalability, cost effectiveness, and secure-by-default configurations.
• Shape and evolve internal platform capabilities: golden paths, templates, and self-service tooling that enable engineering teams to ship faster and safer.
• Enhance and standardize CI/CD experiences using GitHub Actions to promote consistency, reliability, and high developer satisfaction.
• Implement policy-as-code and automated guardrails that embed security, cost controls, and operational excellence into the platform layer.
• Build and maintain shared monitoring, metrics, and logging foundations (Prometheus, Grafana, Datadog, etc.).
• Work closely with product engineering teams to understand friction points and co-design abstractions that simplify complex infrastructure concerns.
• Improve internal documentation, onboarding guides, and developer experiences that scale through self-service, not manual support.

Senior Infrastructure & Platform Engineer

Chief Marketing Officer

• Drive the strategy and execution of marketing operations and insights in alignment with business goals and budgets
• Partner across teams to support our shift from lead-based marketing to an account-based, enterprise-focused model
• Oversee the marketing tech stack—including Salesforce, Marketo, 6sense, Qualified, and more—ensuring tools are integrated and adopted
• Lead a growing team of managers and analysts, fostering a culture of accountability, enablement, and continuous improvement
• Optimize campaign setup, lead routing/scoring, data flows, and multi-touch attribution to power ABM programs
• Own marketing performance reporting, including dashboards, KPIs, and executive insights that drive decisions
• Champion cross-functional collaboration with GTM teams including Sales, Finance, and RevOps to ensure shared visibility and impact

Director of Marketing Operations

Developer Relations

• Build, operate, and improve developer-facing tooling and platforms such as CI/CD systems
• Identify friction in the development lifecycle and drive pragmatic improvements
• Design, build, and evolve CI/CD pipelines that support multi-service, multi-environment deployments
• Create and maintain Helm charts and Kubernetes manifests
• Develop and maintain Infrastructure as Code (IaC) using Terraform
• Partner with application teams to understand their needs
• Improve reliability and confidence in delivery through observability and monitoring
• Research and evaluate new tools and approaches
• Write clear documentation, guides, and runbooks

Developer Experience Engineer – Platform & Tooling

System Administrator

• Act as an escalation point for complex ITSM issues
• Collaborate with cross-functional teams
• Assist Senior IT System admins in IT Tool Sets management
• Manage technical debt and optimize IT workflows
• Document procedures, system changes, and troubleshooting workflows

Senior IT Systems Administrator

Customer Success Manager

• Lead the full post-sale customer journey, from onboarding to renewal
• Ensure customers achieve clear, measurable business outcomes
• Drive adoption, platform engagement, and value realization
• Implement scalable success plans, value storytelling, and executive business reviews
• Act as executive sponsor for strategic international accounts
• Own renewal strategy and execution across EMEA and APAC
• Lead complex negotiations in partnership with Sales
• Maintain strong gross and net revenue retention
• Identify expansion opportunities based on usage, goals, and maturity
• Deliver accurate renewal forecasting and reporting
• Collaborate with Finance and RevOps to maintain data integrity
• Hire, coach, and grow a high-performing international CS and renewals team

Regional Sales Director

Senior Infrastructure & Platform Engineer

Director of Marketing Operations

Developer Experience Engineer – Platform & Tooling

Senior IT Systems Administrator

Director, Customer Success