UserTesting

Growth Marketing

• Ideate and propose engagement experiments aligned with activation and retention goals
• Build audience segments and execute campaigns within Klaviyo and Intercom
• Design and run structured A/B tests across messaging, subject lines, timing, and targeting
• Track and analyze campaign performance (open rate, CTR, activation rate, reactivation rate)
• Maintain a structured experimentation log including hypotheses, KPIs, results, and learnings
• Iterate on campaigns based on performance insights and recommend optimizations
• Collaborate with Growth Managers to prioritize experiments and align with broader growth objectives

Growth Marketing Intern

Pricing Analyst

• Consult with internal teams to understand business objectives and participant recruitment needs
• Evaluate project scope and identify appropriate suppliers to meet sampling requirements
• Review pricing and apply approved margins in line with company guidelines
• Prepare clear, accurate feasibility assessments and pricing documentation for internal stakeholders
• Provide proactive updates throughout the estimate process to ensure alignment and transparency
• Ensure pricing estimates and related deliverables are completed on time and within budget
• Develop expertise in internal credit consumption reporting and support operational teams with related inquiries
• Manage scope changes through structured change orders or phased delivery approaches
• Maintain consistent day-to-day communication with stakeholders and support Project Managers as needed
• Stay up to date on new product offerings and enhancements and understand their impact on pricing and feasibility
• Ensure all work adheres to data privacy, security, and compliance standards

Pricing Coordinator

Operations

• Define and evolve UserTesting’s global pricing and packaging strategy across products and customer segments
• Establish clear pricing architecture, discount guidelines, approval thresholds, and governance frameworks
• Lead complex and strategic deal structuring while providing escalation support for high-value transactions
• Scale and develop a high-performing Deal Desk team, driving both efficiency and commercial rigor
• Partner with Product on monetization strategy for new launches and packaging evolution
• Identify and address discount leakage and margin erosion to improve realized pricing performance
• Operationalize pricing frameworks within CRM and CPQ systems, including dashboards and reporting to improve visibility and forecasting accuracy.

Director, Pricing and Deal Operations

Project Manager

• QA and launch recruitment for customer-submitted research projects
• Manage the full lifecycle of recruitment, ensuring quality, accuracy, and on-time delivery
• Proactively communicate project updates, timelines, and recommendations to customers
• Serve as a product expert, staying current on new features and platform enhancements
• Respond to incoming customer communications with clarity, empathy, and efficiency
• Collaborate with cross-functional teams and provide coverage when teammates are out of office
• Identify opportunities to improve processes and contribute ideas that support team goals

Project Coordinator

Customer Support

• Manage and resolve assigned support tickets across email and live chat with accuracy and empathy
• Partner with Project Coordinators and internal teams to escalate and resolve complex issues
• Guide users through platform functionality, study participation, and incentive-related inquiries
• Manage and process participant incentive payments accurately and on time
• Monitor account activity and conduct reviews to maintain a healthy researcher and participant marketplace
• Identify recurring friction points, surface insights, and contribute to continuous experience improvements
• Maintain and update support documentation to reflect product and process changes

Growth Marketing Intern

Pricing Coordinator

Director, Pricing and Deal Operations

Project Coordinator

Customer Support Specialist