Insights Partner

UserTesting

Insights Partner providing post-sale value and driving platform adoption for customer accounts at UserTesting. Collaborating with Account Executives to help customers maximize their experience.

Posted 6/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary post-sale value partner for a portfolio of customer accounts
Help customers define success with UserTesting and develop adoption plans aligned to their business goals
Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement
Advise customers on research and insights best practices, methodology selection, and workflow integration
Translate research concepts into practical guidance for stakeholders with varying levels of research experience
Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities
Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions
Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams
Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce

Requirements

What you’ll need

3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field
Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking
Experience working within product, design, research, insights, or customer experience organizations
Strong ability to translate research best practices into practical guidance for non-research audiences
Excellent facilitation, communication, storytelling, and stakeholder management skills
Ability to influence cross-functional stakeholders without direct authority
Strong customer orientation with the ability to build trust and credibility quickly
Comfortable working in a fast-paced, evolving environment with multiple priorities
Strong organizational skills and experience managing a portfolio of customer relationships
Business acumen and the ability to connect customer goals to platform adoption and value realization
Experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred
Ability to travel approximately 5-10% to meet with customers, facilitate strategic conversations, and strengthen executive and stakeholder relationships

Benefits

Comp & perks

Accommodations for a diverse range of applicants
Equal Opportunity Employer
Inclusion, Diversity, Equity, and Belonging initiatives

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UX researchUX designcustomer insightsresearch operationshuman-centered designqualitative methodsquantitative methodsusability testingjourney mappingbenchmarking

Soft Skills

communicationstorytellingstakeholder managementinfluencecustomer orientationorganizational skillsbusiness acumentrust buildingfacilitationadaptability