User Interviews

Customer Success Manager

• Onboard and activate new clients
• For the companies you own, develop long-term relationships with multiple advocates
• Continually optimize touch points to segment and support our clients as efficiently as possible through Joint Success Planning
• Work with sales to support renewal and target expansion opportunities
• Focus on achieving a gross retention rate for your book of business
• Create and identify qualified expansion opportunities for the sales team through deep relationships

Full-stack Engineer

• Lead or play a key contributing role in planning and delivery of projects
• Fullstack role with emphasis on backend; shape technical strategy via backend engineering, databases, data model and API design
• Occasionally perform moderate or complex frontend work to ship product
• Drive technical planning and delivery including testing, QA, and release
• Work cross-functionally with PMs, product designers, data scientists, and UXR; help define user requirements and provide design feedback
• Co-create and shape project scope (product and technical) with product counterparts
• Contribute to improving engineering and product organization: participate in technical guilds, own areas of expertise, improve team processes, and mentor other engineers
• Work within a pod structure (tech lead, PM, designer, and 4 engineers) collaborating on what to build and how to build it

Senior Software Engineer

Financial Planning and Analysis

• Own financial planning, forecasting, and reporting; lead budgeting, forecasting, and monthly variance analysis
• Build and maintain dynamic financial models to support strategic planning, new initiatives, and investment cases
• Partner closely with leadership and functional leads to define and track KPIs and operational metrics that drive business performance
• Develop ROI analyses for new product features, marketing initiatives, and cross-functional investments
• Create financial presentations and business review materials for executive leadership and the Board
• Lead preparation of monthly operating reviews and performance commentary
• Support ad hoc business analysis and special projects as needed
• Serve in a highly visible, hands-on FP&A role to shape strategy and identify opportunities for growth and efficiency

Financial Planning and Analysis Manager

Product Designer

• Contribute to product vision and strategy — partner with product leadership to shape the roadmap and influence key company bets
• Develop our design philosophy — how we make decisions around speed vs. polish, innovation vs. familiarity, AI vs. traditional workflows
• Lead and grow the design team — manage 4 product designers, providing clear direction, coaching, and feedback
• Optimize design team execution - identify ways to improve design quality, collaboration, and velocity, e.g. process changes, new workflows, better use of the design system

Director of Product Design

QA Engineer

• Cornerstone of task quality for AI training initiatives; support development and oversight of QA services to high-value clients
• Define what makes a “good” written task and ensure consistent application across distributed task writers
• Use technical QA to validate execution, including reviewing SQL database diffs and running/debugging Python verifier scripts
• Provide clear, constructive feedback and manage onboarding and assessment of task writers aligned with AI project requirements
• Monitor task performance metrics and writer engagement; iterate on guidelines and workflows
• Develop and document scalable processes, enablement materials, and operational plans for task writer networks
• Partner with Revenue, Product, Engineering and other stakeholders; support Director of Strategy & Operations with customer relationship management
• Provide support across other high-value client projects as needed

Senior QA Operations Associate

Growth Marketing

• Lead growth-focused marketing initiatives to acquire participants for User Interviews’ panel
• Launch and optimize paid social campaigns (Meta, TikTok, YouTube, Reddit, etc.)
• Support and scale affiliate and influencer programs, including sourcing creators and tracking performance
• Develop, write, and test content across paid and organic channels
• Explore new acquisition channels and ideas based on trends and performance data
• Track CPA, CTR, ROAS to measure success and inform decisions
• Collaborate with Marketing, Operations, and Data teams
• Explore and scale how AI tools can support acquisition efforts

Customer Success Manager

Senior Software Engineer

Financial Planning and Analysis Manager

Director of Product Design

Senior QA Operations Associate

Growth Marketing Coordinator